Every time I come here in the evening there is always a wait in the drive thru, me along with several other cars have been waiting at least 15 minutes just to place an order, there are customers at window, so nobody is waiting for food, service is horrible at
Service: 1
jasiel lovell
There was no line and I never been for lunch before so I took longer to order but the employee was a little rude on the speaker and once I got to the window. The breakfast shift is much nicer!
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Big Jack
GLENDA HERNDON
I ordered the fish and was waiting cause it had to be cooked, but when my order was ready cashier continued to wait on other customers, with my fish just sitting on rack.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Fried Chicken
Jaquese Lockhart
Great Service and fresh food#
Atmosphere: 5
Food: 5
Service: 5
Tavares “T.E.” Edwards
Good to know how much it will make you feel better every time you come
Atmosphere: 4
Food: 4
Service: 4
jim scott
Could be cleaned a little more
Atmosphere: 1
T Carter
My sausage egg and cheese combo was so on point! I ate it so fast
Atmosphere: 5
Food: 5
Service: 5
William Veasey
Had the pancakes and sausage and coke. Service was fast and restaurant was clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Grits, Cheeseburger, Big Jack, Fried Chicken
Williemae King
Never
Atmosphere: 1
Food: 2
Service: 1
Curt Granger
Jack's is always fairly consistent, but no biscuits at 7am on a Saturday? Y'all go by Food Giant or Aldi and keep some frozen biscuits in the freezer if ya can't get fresh baked on time for breakfast rush.
Manager was excellent. Door Dasher picked up the wrong order. Manager made sure we got what we needed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Special
Jake Moody
The staff are not polite at all. Every time I go I tell myself, never again but it's the closest thing to my house. The Jack's in Hueytown is so much better. I get breakfast at the Hueytown location almost every day.Update::: This review was meant for the Pleasant Grove location. The Hueytown Jack's is where I get breakfast every morning and I have no complaints with this location. They have been great!
Atmosphere: 4
Food: 4
Service: 4
Toi Pruitt
Was served a raw chicken busicuit and was not refunded. They offered to remake the order, but why would I trust them to poison me twice? They gave me an automated customer service number, knowing the problem won't be fixed on a Sunday. Some 30 minute policy on their end prevented them from rectifying the issue. I believe they're trying to avoid an inspection.
Atmosphere: 1
Food: 1
Service: 1
Monica Barnes
Some of Jack's works give me the wrong food. Food cooked too hard you can not enjoy it. The keep going up on their food prices. Food not hot.
Atmosphere: 3
Food: 3
Service: 3
amy follett
Jacks in Pleasant Grove locked doors no note no reason 7am on a weekdayDrove to HueytownShort fat person finally took my orderGave me coffee no cream nor sugarI waited SIX MINUTES and 23 secondsFor 2 steak biscuitsA bin FULL of them sitting thereAll 61/2 minutesFinally stopped short fat woman and said please give me two steak biscuitsFive minutesNo61/2 minutes laterBiscuits were burnt>>>>Been a month now...What do you know now? What happened when you looked into it?>>>>Pleasant GroveWearing sunglasses to eat breakfast.Why?I'm sitting with the sun shining in my face.Your employees are shielding their eyes to take food orders and MONEY from customers; just like every single dayStillLove the food, love the people working hereHope you'll appreciate them more, tooAgain, don't get your back up.Don't bother commenting that this matters to you.Thank you.
Every time I come here in the evening there is always a wait in the drive thru, me along with several other cars have been waiting at least 15 minutes just to place an order, there are customers at window, so nobody is waiting for food, service is horrible at
Service: 1
There was no line and I never been for lunch before so I took longer to order but the employee was a little rude on the speaker and once I got to the window. The breakfast shift is much nicer!
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Big Jack
I ordered the fish and was waiting cause it had to be cooked, but when my order was ready cashier continued to wait on other customers, with my fish just sitting on rack.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Fried Chicken
Great Service and fresh food#
Atmosphere: 5
Food: 5
Service: 5
Good to know how much it will make you feel better every time you come
Atmosphere: 4
Food: 4
Service: 4
Could be cleaned a little more
Atmosphere: 1
My sausage egg and cheese combo was so on point! I ate it so fast
Atmosphere: 5
Food: 5
Service: 5
Had the pancakes and sausage and coke. Service was fast and restaurant was clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Grits, Cheeseburger, Big Jack, Fried Chicken
Never
Atmosphere: 1
Food: 2
Service: 1
Jack's is always fairly consistent, but no biscuits at 7am on a Saturday? Y'all go by Food Giant or Aldi and keep some frozen biscuits in the freezer if ya can't get fresh baked on time for breakfast rush.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Manager was excellent. Door Dasher picked up the wrong order. Manager made sure we got what we needed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Special
The staff are not polite at all. Every time I go I tell myself, never again but it's the closest thing to my house. The Jack's in Hueytown is so much better. I get breakfast at the Hueytown location almost every day.Update::: This review was meant for the Pleasant Grove location. The Hueytown Jack's is where I get breakfast every morning and I have no complaints with this location. They have been great!
Atmosphere: 4
Food: 4
Service: 4
Was served a raw chicken busicuit and was not refunded. They offered to remake the order, but why would I trust them to poison me twice? They gave me an automated customer service number, knowing the problem won't be fixed on a Sunday. Some 30 minute policy on their end prevented them from rectifying the issue. I believe they're trying to avoid an inspection.
Atmosphere: 1
Food: 1
Service: 1
Some of Jack's works give me the wrong food. Food cooked too hard you can not enjoy it. The keep going up on their food prices. Food not hot.
Atmosphere: 3
Food: 3
Service: 3
Jacks in Pleasant Grove locked doors no note no reason 7am on a weekdayDrove to HueytownShort fat person finally took my orderGave me coffee no cream nor sugarI waited SIX MINUTES and 23 secondsFor 2 steak biscuitsA bin FULL of them sitting thereAll 61/2 minutesFinally stopped short fat woman and said please give me two steak biscuitsFive minutesNo61/2 minutes laterBiscuits were burnt>>>>Been a month now...What do you know now? What happened when you looked into it?>>>>Pleasant GroveWearing sunglasses to eat breakfast.Why?I'm sitting with the sun shining in my face.Your employees are shielding their eyes to take food orders and MONEY from customers; just like every single dayStillLove the food, love the people working hereHope you'll appreciate them more, tooAgain, don't get your back up.Don't bother commenting that this matters to you.Thank you.
Atmosphere: 1
Food: 1
Service: 1