The drive-thru guy was nice and gave us extra napkins. When I got home I realized they also put an extra cheesesteak in our bag. What an unexpected surprise.
Neishaly Lands
Awful customer service
Eric Paul
Low budget
April
I went last weekend and the shift manager Lisa has a bad attitude and poor customer service. She was rude at the drive thru speaker. You could clearly tell I was an inconvenience to her by ordering. Or maybe it was that she had to be at work. I ordered a combo and a med shake. I didn’t know there were only 2 sizes of shakes when I ordered and she didn’t let me know. When I got to the window she handed me my drink and shake. I questioned the size of the shake, that’s when she told me there were 2 sizes. I handed her my card. She gave it back to me and I took it. Then She said “really” I said really what? She said “really you’re just going to snatch that out of my hand?” Then she closed the window. I was shocked that she had talked to me like that. I didn’t think I snatched anything. She finally came back to the window with my food and I handed her the drinks and receipts back and asked for a manager and a refund. She let me know that she was sick with pneumonia and to make sure I let someone know when I called to complain. Everyone has bad or sick days. She should have never been at work sick in the first place. She was disrespectful, rude and not a good example for the team she was attempting to lead. Do better!
Kait McBride
The employees today were the nicest people I think I’ve ever met. Tee was a joy to speak to and order from and you can tell the manager has earned her employees respect by showing them respect and kindness. The energy the employees had when she was walking around making sure every one was good to go showed me that. I don’t think I’ve ever had such a pleasant experience at any fast food restaurant.
Andrea Hargrove
If I could give zero stars I would. I went in to order my food first time trying Arby’s recommended by my sister. I went in to order 4 chicken wraps, 2 medium curly fries and a large drink for my daughter and I. I mentioned I would like everything cooked to order. The manager Lisa was extremely rude when I noticed she had my fries on a tray sitting, I saw her put in a new basket of fries I asked if I could have my fries from the new batch instead of the ones she had just sitting on the tray. She looked at me and said these are fresh too I again stated I had been standing there at least 5 min or so and I did not want those and would wait in the others to come out the grease she abruptly grabbed the fries and threw them in the fry holder at that point I no longer wanted to eat at at this restaurant disgusted by the behavior of the manager. I asked for my money back she took my receipt and stated you asked for your food fresh and those fries were fresh I restated to her that they had been sitting on the tray not the warmer for at least 5 minutes or so and there was a fly flying around and which that point I no longer considered them fresh. I again stated I’ll just take a refund she got smart with me very unprofessionally and stated “ I’m gonna give you one” I looked and her in surprise and stated ok I know thanks. Then she stated we don’t like customers like you. Being a black American and her being a white American I took super offense to that statement my daughter looked at me as if mommy what does she mean people like us. I than stated that I would not be returning, Than she told me don’t and again stated we don’t like people like you I really feel belittled and that she was racist. For Lisa to be a manager this is not a store I would recommend to anyone. Very hurt and disappointing
Jessica Mayberry
They have my favorite chicken sandwich & the drive thru people are always nice, which is rare these days!
Johnathon Barnett
Lady at the drive-thru was one of the most pleasant people I've dealt with at a fast food restaurant. The receipt says her name is Vermonica, her name tag said Tee. Super nice. Very relieving to see.
Mark Clough
Super clean restaurant. Employees were friendly and courteous.
Atmosphere: 5
Food: 5
Service: 5
Neil McBee
The staff was superb during my visit. My order was taken with great courtesy and attentiveness (and I observed others receiving the same). The dining area was checked and spot-swept. I'm glad I stopped here. Returned and used the drive-through. Same great, courteous service!
The manager was able to suggest a special offer at the time. As a result, l was able to save some money and manage to get more food. Attitude reflected a good persona, letting me know she wanted to assist me!
The drive-thru guy was nice and gave us extra napkins. When I got home I realized they also put an extra cheesesteak in our bag. What an unexpected surprise.
Awful customer service
Low budget
I went last weekend and the shift manager Lisa has a bad attitude and poor customer service. She was rude at the drive thru speaker. You could clearly tell I was an inconvenience to her by ordering. Or maybe it was that she had to be at work. I ordered a combo and a med shake. I didn’t know there were only 2 sizes of shakes when I ordered and she didn’t let me know. When I got to the window she handed me my drink and shake. I questioned the size of the shake, that’s when she told me there were 2 sizes. I handed her my card. She gave it back to me and I took it. Then She said “really” I said really what? She said “really you’re just going to snatch that out of my hand?” Then she closed the window. I was shocked that she had talked to me like that. I didn’t think I snatched anything. She finally came back to the window with my food and I handed her the drinks and receipts back and asked for a manager and a refund. She let me know that she was sick with pneumonia and to make sure I let someone know when I called to complain. Everyone has bad or sick days. She should have never been at work sick in the first place. She was disrespectful, rude and not a good example for the team she was attempting to lead. Do better!
The employees today were the nicest people I think I’ve ever met. Tee was a joy to speak to and order from and you can tell the manager has earned her employees respect by showing them respect and kindness. The energy the employees had when she was walking around making sure every one was good to go showed me that. I don’t think I’ve ever had such a pleasant experience at any fast food restaurant.
If I could give zero stars I would. I went in to order my food first time trying Arby’s recommended by my sister. I went in to order 4 chicken wraps, 2 medium curly fries and a large drink for my daughter and I. I mentioned I would like everything cooked to order. The manager Lisa was extremely rude when I noticed she had my fries on a tray sitting, I saw her put in a new basket of fries I asked if I could have my fries from the new batch instead of the ones she had just sitting on the tray. She looked at me and said these are fresh too I again stated I had been standing there at least 5 min or so and I did not want those and would wait in the others to come out the grease she abruptly grabbed the fries and threw them in the fry holder at that point I no longer wanted to eat at at this restaurant disgusted by the behavior of the manager. I asked for my money back she took my receipt and stated you asked for your food fresh and those fries were fresh I restated to her that they had been sitting on the tray not the warmer for at least 5 minutes or so and there was a fly flying around and which that point I no longer considered them fresh. I again stated I’ll just take a refund she got smart with me very unprofessionally and stated “ I’m gonna give you one” I looked and her in surprise and stated ok I know thanks. Then she stated we don’t like customers like you. Being a black American and her being a white American I took super offense to that statement my daughter looked at me as if mommy what does she mean people like us. I than stated that I would not be returning, Than she told me don’t and again stated we don’t like people like you I really feel belittled and that she was racist. For Lisa to be a manager this is not a store I would recommend to anyone. Very hurt and disappointing
They have my favorite chicken sandwich & the drive thru people are always nice, which is rare these days!
Lady at the drive-thru was one of the most pleasant people I've dealt with at a fast food restaurant. The receipt says her name is Vermonica, her name tag said Tee. Super nice. Very relieving to see.
Super clean restaurant. Employees were friendly and courteous.
Atmosphere: 5
Food: 5
Service: 5
The staff was superb during my visit. My order was taken with great courtesy and attentiveness (and I observed others receiving the same). The dining area was checked and spot-swept. I'm glad I stopped here.
Returned and used the drive-through. Same great, courteous service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Roast Beef Sandwich
Restaurantji Recommends
Great food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Dip
The manager was able to suggest a special offer at the time. As a result, l was able to save some money and manage to get more food. Attitude reflected a good persona, letting me know she wanted to assist me!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Classic Roast Beef, Curly Fries, Roast Beef Sandwich, Beef 'N Cheddar
Mark took my order and helped me at the drive through. His personality was probably one of the best of any fast food restaurant I have visited.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bourbon & Bacon
Employees are great
Atmosphere: 5
Food: 5
Service: 5
Close this place down. So rude I bet you only make $100 in sales a day and it shows.
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