The lady at the register was very rude and kept trying to speed through my order without letting me finish.
Chase Harrison
I usually go in the evenings and order a chicken sandwhich meal and the staff are usually very kind and even remember my order. I went for the first in the morning at 9:43AM on this past Wednesday. The worker on headset for drive through was extremely rude and angry I was there during the time the store was open. I understand customer service is hard at times but this was the start to my day and I was kind while she was angry she had to do the job she was paid for. After this I just cancelled my order bc was appalled by the behavior. She needs to adjust her schedule if 9::30 is to early for her to be at work and will be unable to perform her duties. I should not have been her punching bag due to her not being a morning person.
Atmosphere: 1
Food: 4
Service: 1
Alan McLemore
Food was very good. Counter person didn't really care if we ate their food or not. Nice, but clearly didn't care.
Atmosphere: 3
Food: 4
Service: 2
Reddy Ron
Don't go in at after 845pm. The very angry asst. Manager gets a attitude. So do as she suggested me to do... DRIVE THRU & PLEASE DONT ASK FOR FRESH FRIES. YOU'RE NOT GOING TO GET THEM. SO BE HAPPY YOU GOT SERVED. I wanted to dine in but I decided to get it to go.
Atmosphere: 1
Food: 3
Service: 1
James
The best Arbys in Huntsville. Food is what it should be and the ladies that work there are fun and friendly.
Atmosphere: 4
Food: 5
Service: 5
Down Sideline
Miserable drive thru employee every time I come here
Atmosphere: 3
Food: 4
Service: 1
elizabeth mctarsney
Always love beef and cheddar
Atmosphere: 5
Food: 5
Service: 5
Rebecca Walker
Latoya is who took our order, she was super nice and friendly. The restaurant was clean. The food was hot and fast. Best experience at a fast food place I've had in a long time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Beef 'N Cheddar
Anna C
Pretty nice Arby's location. Food is always good and fresh. You may have to wait but it's not to long. Food is always hot.
Atmosphere: 5
Food: 5
Service: 5
Christopher Domskie
The employee need to work on their customer service, a poor attitude will always negatively impact the customer’s experience
Rude employees and employees who hangout in bathrooms on their phone instead of work.
Atmosphere: 1
Service: 1
Kelly Peters
Horrible service. My daughter and I went inside to order on 1/28/25 at 7:30pm for our food to go. When we walked to the counter there were 2 people behind the counter that continued to walk by us and not even acknowledge that we were there. There were only 2 cars in the drive thru and not a single person inside, so they weren’t busy. After about 10 minutes of standing there with absolutely no acknowledgment that we were there or taking our order we walked out and went elsewhere to get food. A simple “we’ll be right with you” would have gone a long way. My suggestion, train your people on proper customer service and you would get better reviews. I won’t be returning to that location again.
The lady at the register was very rude and kept trying to speed through my order without letting me finish.
I usually go in the evenings and order a chicken sandwhich meal and the staff are usually very kind and even remember my order. I went for the first in the morning at 9:43AM on this past Wednesday. The worker on headset for drive through was extremely rude and angry I was there during the time the store was open. I understand customer service is hard at times but this was the start to my day and I was kind while she was angry she had to do the job she was paid for. After this I just cancelled my order bc was appalled by the behavior. She needs to adjust her schedule if 9::30 is to early for her to be at work and will be unable to perform her duties. I should not have been her punching bag due to her not being a morning person.
Atmosphere: 1
Food: 4
Service: 1
Food was very good. Counter person didn't really care if we ate their food or not. Nice, but clearly didn't care.
Atmosphere: 3
Food: 4
Service: 2
Don't go in at after 845pm. The very angry asst. Manager gets a attitude. So do as she suggested me to do... DRIVE THRU & PLEASE
DONT ASK FOR FRESH FRIES. YOU'RE NOT GOING TO GET THEM. SO BE HAPPY YOU GOT SERVED. I wanted to dine in but I decided to get it to go.
Atmosphere: 1
Food: 3
Service: 1
The best Arbys in Huntsville. Food is what it should be and the ladies that work there are fun and friendly.
Atmosphere: 4
Food: 5
Service: 5
Miserable drive thru employee every time I come here
Atmosphere: 3
Food: 4
Service: 1
Always love beef and cheddar
Atmosphere: 5
Food: 5
Service: 5
Latoya is who took our order, she was super nice and friendly. The restaurant was clean. The food was hot and fast. Best experience at a fast food place I've had in a long time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Beef 'N Cheddar
Pretty nice Arby's location. Food is always good and fresh. You may have to wait but it's not to long. Food is always hot.
Atmosphere: 5
Food: 5
Service: 5
The employee need to work on their customer service, a poor attitude will always negatively impact the customer’s experience
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Curly Fries, Brisket
Restaurantji Recommends
Friendly staff, very kind and considerate!
Whoever was working at 845. Perfecto! 🤟
The ladies here are the best. So nice and friendly. Food was really good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef Sandwich, Curly Fries
Rude employees and employees who hangout in bathrooms on their phone instead of work.
Atmosphere: 1
Service: 1
Horrible service. My daughter and I went inside to order on 1/28/25 at 7:30pm for our food to go. When we walked to the counter there were 2 people behind the counter that continued to walk by us and not even acknowledge that we were there. There were only 2 cars in the drive thru and not a single person inside, so they weren’t busy. After about 10 minutes of standing there with absolutely no acknowledgment that we were there or taking our order we walked out and went elsewhere to get food. A simple “we’ll be right with you” would have gone a long way. My suggestion, train your people on proper customer service and you would get better reviews. I won’t be returning to that location again.
Service: 1
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