I frequently come to this location because I work in the area. I had an incident recently with the order taker in back cash I believe her name was Kim. Kim was rude and let me know that she was getting off so she didn’t care to take my order. I sped around to come in, I informed what I assumed to be the store manager. They remedied the situation. Today I come in and Kim is here, I saw her making fun of the disabled man placing his order on front counter. It’s also safe to assume that she bumped my order off of the screen before she left because everyone before me and after me received their MEALS and I only had three items on my ticket. Then the manager incorrectly refunded me. My entire break was wasted due to the poor customer service. There was plenty of staff on duty. 1 front counter, 1 backcash, 2-3 table men, and a manager. Never once did I get an apology or anyone ask if they can fix the situation. I was Customer Service DM for fast food for 6 years. I’m not sure what the standard is for BK but it seems as if you all should take it back to the drawing board.
Mimii Trujillo
Really poor service. The workers always have attitude. They also keep you waiting at the speaker for a long time. Fries are always old. Corporate should really pay them a visit.
Atmosphere: 1
Food: 1
Service: 1
Wayne Nichols
Love the smoky flavor of the Whopper every single time. The staff is friendly and the food always feels freshly made.
Atmosphere: 5
Food: 5
Service: 5
Brandon Hefner
Cleanliness: 5, speed of service: 1, overall service: 1, food: 2, overall experience: not coming back. Dine-in. No greeting from a very slow (no one was actually in front of me ordering) and inattentive staff. Several customers were waiting to be assisted with issues with their previous orders, however. After a long wait to order food, the cashier could not speak loud enough or enunciate what they were trying to say. This goes back to the other customers having issues where there was lengthy back and forth about what the customer wanted (which I understood them perfectly) to what the cashier was insisting (which was mostly mumbled and unintelligle). I order my food as dine-in with a certain sauce, and received a to-go order with no sauce. It also came small when asked for a medium. The food came dry and way too salty. After getting my food (I was the only inside order aside from the drive-thru) which took a fair amount of time, I sat down to hear the staff LOUDLY speak inappropriately about each other, customers, and overall inappropriate remarks. To include some rather racist comments. There will be no return visit to this location.
James Wacenske
Outstanding hospitality, accommodating to my requests and questions, highly professional, the district manager was even pitching in to help with staffing, highly recommend all three employees who I interacted with in drive thru, the older white lady with glasses was my favorite, they were all sweet but she was sweetest. Thank you each.
Food: 5
Service: 5
Rena Greene
Clean restaurant very nice staff food was fresh and served in a timely fashion
Atmosphere: 5
Food: 5
Service: 5
Michael Sanders
waited in line at 2 in the afternoon for over 20 min no receipt so I can't complain to bk corporate. no working phone at this store to call. ordered a whopper Jr with cheese no pickle and coke no ice. I dont like a watered down drink. this cup full of ice and a drop of coke didn't make it me with out being watered down. and even asked the girl did yall make this one with no pickle she asked was told yes and what's all on my burger......pickle. last time I didn't get cheese the visit before that a raw whopper. I'm done with this place horrible all around
Maria Magos
Staff very friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
roy stevens
I just wanted the young man at the window to know he made me and my wife's day. That young man did everything right. Thank you so much. You made my wife laugh first time in a long time. Thank you for the impossible whopper. He deserves a raise. ONE OF A KIND...
Atmosphere: 4
Food: 4
Service: 5
Daniel Zimmerman
Be prepared to spend your day if in drive-thru. This is the second time this month that I had to drive off after waiting 10min at speaker. Why do I do this!? Well not ever coming here anymore. That said what has happened to all fast food!? It's gotten family restaurant expensive and service took a deeper than normal nose dive!
Drive thru is always backed up and runs really slow… so I went inside to order. I ordered my food and went to pay with my card and the cashiers says they’re only taking cash. Absolutely nowhere was that posted… I don’t carry cash. Very irritating experience. At least POST that you’re not accepting cash.
Beth Martin
Very horrible service went through drive thru didn't use coupon code after giving it to them and never got one of the Hamburgers we ordered. On top of it phone number is disconnected
Service: 1
Michelle Roberson
$28 for 2 whopper meals, why in the world does it cost this much for us to get home & have food that isn't fresh. Thats 1 of my biggest problems with fast food these days, if your gonna charge us more $ then atleast make sure its fresh!
I frequently come to this location because I work in the area. I had an incident recently with the order taker in back cash I believe her name was Kim. Kim was rude and let me know that she was getting off so she didn’t care to take my order. I sped around to come in, I informed what I assumed to be the store manager. They remedied the situation. Today I come in and Kim is here, I saw her making fun of the disabled man placing his order on front counter. It’s also safe to assume that she bumped my order off of the screen before she left because everyone before me and after me received their MEALS and I only had three items on my ticket. Then the manager incorrectly refunded me. My entire break was wasted due to the poor customer service. There was plenty of staff on duty. 1 front counter, 1 backcash, 2-3 table men, and a manager. Never once did I get an apology or anyone ask if they can fix the situation. I was Customer Service DM for fast food for 6 years. I’m not sure what the standard is for BK but it seems as if you all should take it back to the drawing board.
Really poor service. The workers always have attitude. They also keep you waiting at the speaker for a long time. Fries are always old. Corporate should really pay them a visit.
Atmosphere: 1
Food: 1
Service: 1
Love the smoky flavor of the Whopper every single time. The staff is friendly and the food always feels freshly made.
Atmosphere: 5
Food: 5
Service: 5
Cleanliness: 5, speed of service: 1, overall service: 1, food: 2, overall experience: not coming back.
Dine-in. No greeting from a very slow (no one was actually in front of me ordering) and inattentive staff. Several customers were waiting to be assisted with issues with their previous orders, however. After a long wait to order food, the cashier could not speak loud enough or enunciate what they were trying to say. This goes back to the other customers having issues where there was lengthy back and forth about what the customer wanted (which I understood them perfectly) to what the cashier was insisting (which was mostly mumbled and unintelligle). I order my food as dine-in with a certain sauce, and received a to-go order with no sauce. It also came small when asked for a medium. The food came dry and way too salty.
After getting my food (I was the only inside order aside from the drive-thru) which took a fair amount of time, I sat down to hear the staff LOUDLY speak inappropriately about each other, customers, and overall inappropriate remarks. To include some rather racist comments.
There will be no return visit to this location.
Outstanding hospitality, accommodating to my requests and questions, highly professional, the district manager was even pitching in to help with staffing, highly recommend all three employees who I interacted with in drive thru, the older white lady with glasses was my favorite, they were all sweet but she was sweetest. Thank you each.
Food: 5
Service: 5
Clean restaurant very nice staff food was fresh and served in a timely fashion
Atmosphere: 5
Food: 5
Service: 5
waited in line at 2 in the afternoon for over 20 min no receipt so I can't complain to bk corporate. no working phone at this store to call. ordered a whopper Jr with cheese no pickle and coke no ice. I dont like a watered down drink. this cup full of ice and a drop of coke didn't make it me with out being watered down. and even asked the girl did yall make this one with no pickle she asked was told yes and what's all on my burger......pickle. last time I didn't get cheese the visit before that a raw whopper. I'm done with this place horrible all around
Staff very friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
I just wanted the young man at the window to know he made me and my wife's day. That young man did everything right. Thank you so much. You made my wife laugh first time in a long time. Thank you for the impossible whopper. He deserves a raise. ONE OF A KIND...
Atmosphere: 4
Food: 4
Service: 5
Be prepared to spend your day if in drive-thru. This is the second time this month that I had to drive off after waiting 10min at speaker. Why do I do this!? Well not ever coming here anymore. That said what has happened to all fast food!? It's gotten family restaurant expensive and service took a deeper than normal nose dive!
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Cheesy tots where actually fresh so 5 stars
Atmosphere: 5
Food: 5
Service: 5
Great service! Good food!
Food: 5
Service: 5
Drive thru is always backed up and runs really slow… so I went inside to order. I ordered my food and went to pay with my card and the cashiers says they’re only taking cash. Absolutely nowhere was that posted… I don’t carry cash. Very irritating experience. At least POST that you’re not accepting cash.
Very horrible service went through drive thru didn't use coupon code after giving it to them and never got one of the Hamburgers we ordered. On top of it phone number is disconnected
Service: 1
$28 for 2 whopper meals, why in the world does it cost this much for us to get home & have food that isn't fresh. Thats 1 of my biggest problems with fast food these days, if your gonna charge us more $ then atleast make sure its fresh!
Atmosphere: 3
Food: 1
Service: 3
Loading...