Chili's Grill & Bar

Went for lunch on the 26th with my family. Service was absolutely abhorrent. Now my sons refer to this Chilies as the “Chum Bucket” and they insist plankton must be the manager.

Atmosphere: 2

Food: 4

Service: 1

Truly an awful experience today. They were understaffed so I completely understand the stress that comes with that. However our waitress was rude and careless. Didn’t speak to us and wasn’t friendly. I also only picked chilies for the wicked margaritas. They brought them out in regular glasses without the wands(the whole reason we wanted them) I addressed this and she said they were out. Could have definitely told us if she had given us the time of day. The food took around 45 minutes to come out. Absolutely awful experience and the food wasn’t good either. Don’t go to this chili’s.

Atmosphere: 1

Food: 1

Service: 1

The lady messed up my whole order and proceeded to be rude about it then i noticed she had her AirPods in the whole time and that’s why she messed it up we asked for a refill and she got mad I was filling out the survey after I paid and took the drink she had just brought me out that I paid for don’t recommend going here

Atmosphere: 1

Food: 3

Service: 1

We waited to be helped by front staff for 5 minutes. We quickly got drinks and our order placed. My husband’s meal came out a full 10 minutes before mine even though we placed at the same time. Food was the usual standard for Chili’s. The biggest issues came from interactions with our server. She would not look at us while talking to us, hot irritated when we mentioned our free chips/salsa, and rolled her eyes when we passed by her in the way out. The Madison location is much better, we will make it a priority to visit that branch instead.

Atmosphere: 3

Food: 4

Service: 2

Would love if I wasn’t told I’d be helped by a worker and then told by another that they’d get somebody and never got anyone

Atmosphere: 1

Service: 1

I visited this location on a Friday night and walked into an absolute disaster. There was a wait for a table, which is perfectly okay. However, we decided to eat at the bar to speed up time and it was an awful experience. I was rudely told that they didn’t know when our food would be ready. Additionally, I never received a drink refill or napkins without having to explicitly ask for them. We even had to ask for silverware. We spent 2 hours waiting for our food and all we ordered was an appetizer. As we were leaving, the host was telling people that they could no longer order food at the bar, even though you definitely could.

Atmosphere: 1

Food: 3

Service: 1

I’ve never had an issue with this restaurant everyone has always been nice to me here and they are all working as a team the staff are always very friendly to me so I don’t have anything bad to say about this restaurant at all!!!!!

Atmosphere: 5

Food: 5

Service: 5

This Chili’s location, specifically, has been a problem for me. I haven’t been able to get a seat the last several times I’ve tried. After tonight, I will never visit this location again, and I encourage everyone else to avoid it like the plague.

My party (just two people) and another party of two had been waiting outside for over thirty minutes after checking into the waitlist. Both of us had walked in because it looked like guests were disappearing from the front, so we assumed tables were opening up. Instead, we were told by an employee that they had been instructed to seat only people standing directly at the podium, even though we were literally just outside the door, and that everyone else would have to wait an additional hour on top of the thirty minutes we had already waited.

This employee then told us, to our faces, that a couple who arrived well after both of our parties would be seated before us. This isn’t a one-time situation. This Chili’s consistently treats its customers poorly.

I urge you to go anywhere else. The Red Robin or LongHorn right next door are both 100 times better.

Atmosphere: 1

Food: 3

Service: 1

We ordered chips and they were cold like they were stored in a refrigerator. It took forever to get the wrong order. I asked for Shrimp Fajitas and they gave me shrimp pasta.

The thing that bothered me the most though was that the main reason we went to Chili’s was for the Wicked Martinis. The server said they couldn’t serve drinks because there was no bar tender. However, as we were waiting the same server walked by with the Wicked martinis for another table!

Food: 1

Service: 1

Not enough staff. We arrived around 7pm and there was several small groups waiting for a table. There were many empty tables piled with dirty dishes from previous customers. We did not wait and went elsewhere.

Atmosphere: 1

Service: 1

Upon arrival, we were told that they did not have the ingredients for their MONTHY margaritas so they could not make them. (Less than halfway through the month) Previously, we had been told that they do not do the 3FORME on the weekends ( a lie apparently that’s just what they do)
as well as them informing us they do not cook food after 9:00 PM. Upon arriving at the Madison location…
(8628 Highway 72 W Madison, AL)
The bartender Informed us that, “the only way that was possible was due to their bartender being not knowledgeable or lazy ,or that their management is being lazy and just simply bad at their jobs. It was easy to make without triple sec ” , he said. Overall, I’ve had consistent issues with this location. From now on, I will be making the drive to Madison.

Atmosphere: 1

Food: 1

Service: 1

Yall left out part of my whole meal

Food: 1

Service: 1

In the last year I have walked out of the store twice. The first time because there was no one to seat me. Today I was insulted by the waitress. She said that she needed our drink order right then because she did NOT have time to switch out the drinks later. We had just stared looking at the menu to decide on our food. My friend was not sure if she wanted the 3 for me meal and was only going to get water. This is where she got the attitude about not having time to change out drinks. She claimed the location was too busy for her to wait on us and gave us attitude the few minutes we talked to her. I planned on having a margaritas as well, but I assume that would have been too much. Cheeseburger Bobby's got my money tonight because of her attitude.

Atmosphere: 3

Food: 3

Service: 1

Its Chili's.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Triple Dipper, Chips \u0026 Salsa, Southwestern Eggrolls, Slider

Had a party here Brandy was an amazing server. Food was good drinks were fantastic

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Triple Dipper, Chips \u0026 Salsa, Southwestern Eggrolls, Slider, Sides