Cold Stone Creamery

Best ice cream in Huntsville hands down. Great selection of flavors and toppings. Always delicious we go out of our way to eat here.

My girlfriend has a severe strawberry allergy. Brianna or Briaunna, I don't know how to spell it, washed her hands and got fresh utensils and ingredients to make her ice cream. I've worked in food service before and know how much of a hassle it can be sometimes but when notified of the allergy she didn't even bat an eye and immediately took care of us with a smile. That girl rocks, thank you guys so much!

Went in for a treat and ordered a pint of German chocolate cake... waited 10 min for the girl to take my order then watched as she put the same amount of caramel for a like it size into a pints worth of ice cream.. then when I asked her for more she said she could put more but it would be extra... okaaaay . Then she put one tiny little scoop of pecans..Just like the like it size recipe calls for and one little brownie.. when I stated that there is 4x as much ice cream and the mix ins should reflect that she stated she was following the recipe and it doesn't differ from size to size and acted very untrained or knowledgeable like she was new, but she was the only one there. After I realized I would have to pay almost double to get a pints worth of mix ins I left! She was unhelpful and very dismissive.

Was there Feb 1st and the service was great and I witnessed the guy working in the evening handle a very needy customer with a pleasant demeanor and smile on his face. Great job!!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cake Batter Ice Cream

We've always gone to Coldstone and had a great experience. This time was not the case- the kids wanted to try the Halloween special "Trick or Treat" and "31 nights of monster mash" We were told they did not know what was in them and we would need to read them the ingredients for them to make it even though the promo sticker was on the ice cream case. I'd be embarrassed even asking a customer for this being that it's something the store is promoting. We went ahead and told staff the ingredients and paid for our ice cream. This ice cream was complete mush, already mostly melted upon being served. I complained about the consistency of the ice cream and the guy at the register admitted he messed the batch up... I'd request to train your staff in your specials better than this.

Atmosphere: 1

Food: 1

Service: 1

I will never go back. I paid $15 for two smalls and the amount that was given to me was about the size of a spoon. Don’t waste your money!

Atmosphere: 1

Food: 1

Service: 1

What a disappointment!! We were very excited to get Cold Stone Creamery, as we live in a rural area where is not available to us. We had tried it in Florida and loved it so much we went every night of our trip. Tonight we ordered ahead online and when we arrived it they were very busy. Our order was wrong (one was the wrong size), melted even though they made it as I stood there and barely came to the top of the cup. One cup was supposed to have strawberries and had none. I did not return to get it fixed because there were people lined up out the door and all the workers appeared to be teens. I will not return to this establishment.

Atmosphere: 5

Food: 3

Service: 3

I ordered a smoothie and they gave me half! And the rest if the order took 40 minutes for watch smoothie! The workers forgot us... Yes it had a big line but we were forgotten! Please take off smoothies from the menu or get more experience for one.

Atmosphere: 3

Food: 5

Service: 1

Recommended dishes: Cold Stone

My ice cream was very small. I was surprised at the small serving. Tasted good. Needed more staffing, especially with the summer coming on. Staff was busy and didn't seem to put much care into the service. But I understood their pain...long lines.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Cold Stone

Placed a togo order for 2 ice creams, it took almost 45 minutes for us to even get our ice cream because they just left our online order aside.

Atmosphere: 2

Food: 4

Service: 1

Normally I would say that I love this place and the people who work there. Yesterday night I took my two kids to get ice-cream as a birthday gift since that's what they have been wanting for their birthday but the night was ruined when we saw an employee drunk beyond repair in the back. Never visting this place again!!

Atmosphere: 1

Food: 3

Service: 1

They were friendly, attentive, and went above and beyond to assist me. Their prompt responses and willingness to help made me feel valued as a customer. I highly recommend their outstanding customer service!

Atmosphere: 5

Food: 5

Service: 5

I recently had the pleasure of being served by a young man with curly hair who truly went above and beyond. His attention to detail, patience, and warm demeanor made my experience unforgettable. He was always ready to help and answered all my queries with a smile. His exceptional service truly stands out, making him a real asset to his team. I look forward to more positive encounters like this one. Keep up the great work!

Atmosphere: 5

Food: 5

Service: 5

The ice cream was good but the one star is given solely because of bad customer service. A young male employee caught an attitude with me when I said “apple pie” flavor instead of “apple pie a la cold stone,” it wasn’t him correcting me that was rude, it was his body language and his tone that really shocked because I was trying to be polite with him when asking for the flavor but he corrected me passively aggressively and then continued making my ice cream, and then kind of just plopping my ice cream down on the counter in front of me. This was my first time at cold stone, so it just made me upset that this was my first experience.

Atmosphere: 4

Food: 4

Service: 1

This is the best ice cream around..... We will be back.... The employees are also happy seems like.

Atmosphere: 5

Food: 5

Service: 5