Crystal Mountain Water Inc

From day one Crystal Mountain has been reliable. My delivery guy, Eric, is always polite & super helpful!!

DO NOT RECOMMEND, I was a long time customers. Beginning of Feb 2023 to End of Aug 2025. I decided to switch drinking water for personal reasons. I gave them 27 days notice that I wanted to close my account. They charged me a $50 cancellation fee as a thank you for my $1,633 in business during those 2.5 years. Apparently the BOLD “Should you cancel within 12 months you owe us $50” auto renews each year for another 12 months along with your account. I know it’s not the desk clerks fault, so she gave me the account managers phone number, who told me this is a great lesson in learning to read anything you sign. She said, I am lucky I wasn’t under a 36 month agreement like others. My advice STEER CLEAR. If there was any chance I might return as a customer that was SQUASHED over a cancellation fee, yet no one could tell me what it paid for. Even a simple, it’s for the time it takes us to update driver routes would have been something. All they had was, sorry the owner made this rule, we just have to enforce it. I hope someone can set this review on the owners desk at least.

My go to!

This company does not deliver to apartment buildings, such a disappointment. Many elder people living in apartments cannot carry very much, definitely not heavy water bottles. This sounds like a good niche business if someone was so inclined.

A Great Family owned and operated business.

I have been getting Crystal Mountain water for many years And I wouldn’t drink any other bottled water. Delivery is always smooth and if I have to change my schedule, all I do is call and they’re very friendly and accommodating.

I love drinking water. I'm always looking for that perfect glass. I recently had a bottle of Crystal Mountain Water, it's Smooth and tasty, Very easy to drink quickly warm or cold. My husband also likes it. We want more!

I love drinking water. I'm always looking for that perfect glass. I recently had a bottle of Crystal Mountain Water, it's Smooth and tasty, Very easy to drink quickly warm or cold. My husband also likes it. We want more!

I love drinking water. I'm always looking for that perfect glass. I recently had a bottle of Crystal Mountain Water, it's Smooth and tasty, Very easy to drink quickly warm or cold. My husband also likes it. We want more!

After messing up our water delivery MULTIPLE times, and reaching out MULTIPLE times to no avail I decided to finally cancel our account after almost 2 years of doing business. Truly not worth the headache. I have asked for an update on when they can pick up our empty bottles over and over and over again and was told a certain date. No one ever showed and I was home all week, so there are no excuses. They are extremely unorganized, unapologetic and honestly just practicing bad business. Getting water from them was never a necessity which is why the decision to sever our relationship came even easier. Do better. It's honestly embarrassing.

After messing up our water delivery MULTIPLE times, and reaching out MULTIPLE times to no avail I decided to finally cancel our account after almost 2 years of doing business. Truly not worth the headache. I have asked for an update on when they can pick up our empty bottles over and over and over again and was told a certain date. No one ever showed and I was home all week, so there are no excuses. They are extremely unorganized, unapologetic and honestly just practicing bad business. Getting water from them was never a necessity which is why the decision to sever our relationship came even easier. Do better. It's honestly embarrassing.

Terrible customer service and follow up on things. Have to call and email numerous times to get responses to things.

Fast unload load time. Took only an hour.

Requested water delivery and received the following email.Your delivery request has been received. Someone will contact you shortly.Thank you!The Crystal Mountain Water Team27 days later and no response.

After having many problems with Crystal Springs we signed up with Crystal Mountain and have been very pleased. The purified water tastes nice and customer service is efficient with great southern charm.