I wish we had an option to leave NO STARS. We placed an online order at 9:13 PM. I arrived there at the drive-thru around 9:22 knowing it wasn't ready yet, but hoping it might be. It wasn't ready yet. The lady at the window told me they were still working on it and to park out front and she would bring it to me in a few minutes. So I parked at 9:25 PM. People came and went, so after 20 minutes, I went to the little front window where others had been going. The whole staff could see me through the big glass windows and knew I was wanting to ask about my food. Nothing. So after standing there for about 8 minutes, I got back into my car and drove around to the drive-thru window again. The same lady came to the window and started apologizing. Since there were about 3 vehicles in front of me before I got to the window, the time was now 10:12 PM. I finally got my COLD pizzas. I did ask for a couple of garlic sauces since I had to wait so long. Which ended up tasting like mayonnaise, by the way. Too old. Yuck! This is the first Domino's I've been to with such horrible service. The upper management and owners should be very ashamed! We will never use this one again and will also tell all of our friends and family to use ANY other pizza places in this area in the future. Get it together, y'all!
Tracy Collett
You left off green peppers and onions. This was suppose to be the Philly cheese steak pizza hand tossed. Instead when it came back to me it was a pan with only the steak. I wanted peppers and onions😡😡😡
Food: 1
Dawn Fitzgerald
The pizza was gross wasn’t put together good at all no extra cheese was late just very disappointing
Food: 1
Service: 1
Mohammed Alghazali
I got loaded tots with no bacon and my little is h allergic to bacon and he ate one that had bacon, he was sent to the hospital and he came out fine, we were thinking to sue but its not worth it. Don't come to this bullshit
Atmosphere: 1
Food: 1
Service: 1
Sean Perkins
I placed an order online with the app for delivery, and after it was in the quality check section for over 20 minutes I called to ask on the status. I was told that it would take a whole nother hour to get delivered to me and I asked if there was anything they could do since it would be cold by the time it arrived and all they did was hang up on me.
Atmosphere: 1
Food: 2
Service: 1
Michele Anderson
I ordered a Pacific Veggie pizza plus added ham. The pizza was undercooked, soggy, sliced into one big piece and a few small slices. NO toppings, not one vegetable, had what looked like cheddar cheese, driver was in my neighborhood within 5 minutes (no way it could have been fresh), extremely greasy and appeared to be soaking in garlic butter, crust tasted reheated. I will never use this location again.
Atmosphere: 1
Food: 1
Service: 1
Citizen Zero
Online delivery is disappointing to say the least. I've been tracking my order for more than 2 hours. I called the store only to discover they only have two delivery drivers. I was told it could possibly take another 30 minutes 😩.
I would appreciate an online notice of delay then I can choose if I want to proceed with my order. Now they got my money hostage and I have to grin and bear it.
Let this serve as notice to anyone looking to order food delivery from Domino's on University Drive.
Atmosphere: 1
Food: 1
Service: 1
Barbara Debowski
Worst customer service I've ever encountered. Worst excuses given ever. I ordered dinner and they called an hour later sayin because I ordered at 10:59, they couldn't make it because the system wouldn't allow it. My order was placed at 10:57... So I asked about that discrepancy and got hung up on..... Worst ever. 0 stars.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Banana Peppers
Caitlin Brooke
Had my food delivered, delivery lady was absolutely amazing. I love this place for their cheese dips and stuffed spinach and Feta breadsticks. Jasmine D was my delivery driver. She was so very sweet. ✨️✨️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Loaded Tater Tots
sara vice
torri helped me out today! i placed an order through the app, and ended up having to fix a flat tire that took about an hour! called and asked by the off chance if it could be remade and she had no issue! great service!
We should call this place "Can't get right". Takes more than 3 hours to deliver an order. That's 2 orders in a row this place hasn't delivered in a timely manor. Who ever makes the calls with this place might need to re-evaluate their staff.
Atmosphere: 1
Food: 2
Service: 1
Fran Pagan
Ordered at 12:40pm, didn’t receive my order until 1:40pm, I’ve tried to call the store & no response. Shouldn’t be open if you can’t fully operate at an efficient time. Nobody should wait an hour or more for food that is in the oven for less than 10mins. Also customer service is completely terrible
T J
I ordered my pizza at 12:40pm, didn’t get my pizza until 1:40pm. Only 2 people working, reached out to dominos on twitter & was supposed to get a follow up call & it’s now Wednesday & nothing. Also emailed them & no response at all. No apologies for the wait or anything. I get there’s 2 people working but if you don’t have enough staff to properly keep a company running throughly & to get food out on time you don’t need to be open. It’s clearly not just a one time thing by prior reviews. I’ll definitely be going to another dominos location from now on bc this is ridiculous
Food: 5
Service: 1
Jalisa Taft
Service has greatly improved over the last 2/3 months, my food is hot, correct, and delivered in a timely manner. Also, their delivery driver, Jennifer, is always so nice.
Atmosphere: 5
Food: 5
Service: 5
Terri Jones
Our visit today was very very slow,y'all need more staff,from time of order to drive thru was over an hour and was told there were just two guys working while many customers ahead and behind us all waited for a pizza to bake 10-12 minutes! Staffing needs to improve!
I wish we had an option to leave NO STARS. We placed an online order at 9:13 PM. I arrived there at the drive-thru around 9:22 knowing it wasn't ready yet, but hoping it might be. It wasn't ready yet. The lady at the window told me they were still working on it and to park out front and she would bring it to me in a few minutes. So I parked at 9:25 PM. People came and went, so after 20 minutes, I went to the little front window where others had been going. The whole staff could see me through the big glass windows and knew I was wanting to ask about my food. Nothing. So after standing there for about 8 minutes, I got back into my car and drove around to the drive-thru window again. The same lady came to the window and started apologizing. Since there were about 3 vehicles in front of me before I got to the window, the time was now 10:12 PM. I finally got my COLD pizzas. I did ask for a couple of garlic sauces since I had to wait so long. Which ended up tasting like mayonnaise, by the way. Too old. Yuck! This is the first Domino's I've been to with such horrible service. The upper management and owners should be very ashamed! We will never use this one again and will also tell all of our friends and family to use ANY other pizza places in this area in the future. Get it together, y'all!
You left off green peppers and onions. This was suppose to be the Philly cheese steak pizza hand tossed. Instead when it came back to me it was a pan with only the steak. I wanted peppers and onions😡😡😡
Food: 1
The pizza was gross wasn’t put together good at all no extra cheese was late just very disappointing
Food: 1
Service: 1
I got loaded tots with no bacon and my little is h allergic to bacon and he ate one that had bacon, he was sent to the hospital and he came out fine, we were thinking to sue but its not worth it. Don't come to this bullshit
Atmosphere: 1
Food: 1
Service: 1
I placed an order online with the app for delivery, and after it was in the quality check section for over 20 minutes I called to ask on the status. I was told that it would take a whole nother hour to get delivered to me and I asked if there was anything they could do since it would be cold by the time it arrived and all they did was hang up on me.
Atmosphere: 1
Food: 2
Service: 1
I ordered a Pacific Veggie pizza plus added ham. The pizza was undercooked, soggy, sliced into one big piece and a few small slices. NO toppings, not one vegetable, had what looked like cheddar cheese, driver was in my neighborhood within 5 minutes (no way it could have been fresh), extremely greasy and appeared to be soaking in garlic butter, crust tasted reheated. I will never use this location again.
Atmosphere: 1
Food: 1
Service: 1
Online delivery is disappointing to say the least. I've been tracking my order for more than 2 hours. I called the store only to discover they only have two delivery drivers. I was told it could possibly take another 30 minutes 😩.
I would appreciate an online notice of delay then I can choose if I want to proceed with my order. Now they got my money hostage and I have to grin and bear it.
Let this serve as notice to anyone looking to order food delivery from Domino's on University Drive.
Atmosphere: 1
Food: 1
Service: 1
Worst customer service I've ever encountered. Worst excuses given ever. I ordered dinner and they called an hour later sayin because I ordered at 10:59, they couldn't make it because the system wouldn't allow it. My order was placed at 10:57... So I asked about that discrepancy and got hung up on..... Worst ever. 0 stars.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Banana Peppers
Had my food delivered, delivery lady was absolutely amazing. I love this place for their cheese dips and stuffed spinach and Feta breadsticks. Jasmine D was my delivery driver. She was so very sweet. ✨️✨️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Loaded Tater Tots
torri helped me out today! i placed an order through the app, and ended up having to fix a flat tire that took about an hour! called and asked by the off chance if it could be remade and she had no issue! great service!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We should call this place "Can't get right". Takes more than 3 hours to deliver an order. That's 2 orders in a row this place hasn't delivered in a timely manor. Who ever makes the calls with this place might need to re-evaluate their staff.
Atmosphere: 1
Food: 2
Service: 1
Ordered at 12:40pm, didn’t receive my order until 1:40pm, I’ve tried to call the store & no response. Shouldn’t be open if you can’t fully operate at an efficient time. Nobody should wait an hour or more for food that is in the oven for less than 10mins. Also customer service is completely terrible
I ordered my pizza at 12:40pm, didn’t get my pizza until 1:40pm. Only 2 people working, reached out to dominos on twitter & was supposed to get a follow up call & it’s now Wednesday & nothing. Also emailed them & no response at all. No apologies for the wait or anything. I get there’s 2 people working but if you don’t have enough staff to properly keep a company running throughly & to get food out on time you don’t need to be open. It’s clearly not just a one time thing by prior reviews. I’ll definitely be going to another dominos location from now on bc this is ridiculous
Food: 5
Service: 1
Service has greatly improved over the last 2/3 months, my food is hot, correct, and delivered in a timely manner. Also, their delivery driver, Jennifer, is always so nice.
Atmosphere: 5
Food: 5
Service: 5
Our visit today was very very slow,y'all need more staff,from time of order to drive thru was over an hour and was told there were just two guys working while many customers ahead and behind us all waited for a pizza to bake 10-12 minutes! Staffing needs to improve!
Atmosphere: 1
Food: 5
Service: 1
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