Great American Cookies

Was in line to get a cookie. While waiting I watched one of the girls ( blue hair wearing headphones) prepping dough use her gloved hand to scratch her face then proceeded to go back to working with the dough without changing gloves. Grossed me out so I left the line without ordering. Mall location

my mother went to the store and asked if they could make a sugar cookie cake which they replied no that we have to order a few days in advance. so my mother called in advance for said sugar cookie cake. we were not given a sugar cookie cake it was a chocolate chip cookie cake. which it wouldn’t be a big deal but it was 46 dollars and i don’t like chocolate, and it’s MY birthday. ANS on the box it clearly states ready in 15 minutes. why order in advance if it takes 15 minutes? upon picking up cake my mother purchased some pumpkin icing cookies and asked for separate box so icing would not get squished. cashier told my mom she could have a bag in which she placed said cookie on the bottom of the bag. she also placed 6 other cookies on top of said pumpkin icing cookie. needless to say it got squished. calling tomorrow morning for new cake.

Atmosphere: 1

Food: 1

Service: 1

Awesome people go above and beyond !!!!!!

Atmosphere: 5

Food: 5

Service: 5

Paid $65 for my sons birthday cookie cake… lacking detail and clearly looks rushed. Icing is not as thick in certain areas, stuff not centered, etc. was given the run around on black icing being dried up the morning I needed my cake. If you want a stress free experience, and a decorator who actually knows what they’re doing and takes their time, I’m sure you could find literally any other location to go to.

Atmosphere: 2

Food: 1

Service: 2

Went to them today to grab something for me and my wife while I was out. Went up to the counter and then one lady working there decided to focus on someone passing by (that was not a customer). The lady working there was more concerned with the necklace of the person passing by. After that the other lady there had to focus on the necklace to. I just walked off. Rude af.

This review is strictly for the cookies. All the people I have encountered that work there have been extremely friendly. The past 5 times I have purchased cookies, the results have been below par. The cookies fell apart and they did not taste good either. I usually purchase the BUY 5 GET 1 FREE deal and today I took two bites out of two different style cookies and threw them away due to how bad they tasted. I will choose to spend $15 elsewhere next time.

Went to them today to grab something for me and my wife while I was out. Went up to the counter and then one lady working there decided to focus on someone passing by (that was not a customer). The lady working there was more concerned with the necklace of the person passing by. After that the other lady there had to focus on the necklace to. I just walked off. Rude af.

Workers are rude, she threw her hands up at me and had an attitude because I wasn’t done ordering. Get new employees all I hear is how rude the employees are.

Workers are rude, she threw her hands up at me and had an attitude because I wasn’t done ordering. Get new employees all I hear is how rude the employees are.

Went to them today to grab something for me and my wife while I was out. Went up to the counter and then one lady working there decided to focus on someone passing by (that was not a customer). The lady working there was more concerned with the necklace of the person passing by. After that the other lady there had to focus on the necklace to. I just walked off. Rude af.

Hair in cookie cake. Will update if they fix it.

Fat girl approved!!!

I ordered a unicorn cake from the Bridge Street location online and was informed they did not have enough inventory to complete the project due to fulfilling orders for the Parkway Mall location while it was temporarily shut down. The GM contacted the Parkway Mall location and they were able to fulfill the order. The GM from Bridge Street location went above and beyond by going to the other location to pickup the cake and bring it to Bridge Street. I want to thank both locations for making everything an easy process!!! The cake was amazing and beautifully decorated!!!! Everything tasted amazing and everyone loved the cake!!! Thank you Great American Cookies!!!!!

Went to them today to grab something for me and my wife while I was out. Went up to the counter and then one lady working there decided to focus on someone passing by (that was not a customer). The lady working there was more concerned with the necklace of the person passing by. After that the other lady there had to focus on the necklace to. I just walked off. Rude af.

Very over priced. They charged $36 for the cookie cake and they didn't even finish it. I'd rather have gone somewhere else.