Jack's
3314 Wall Triana Hwy SW, Huntsville
(256) 772-3867
Recent Reviews
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How are you short staffed enough to not take drive thru orders but you can tell me over the drive thru speakers your to short staffed so I have to come in order?!?!?! How do you not get the irony?????
This restaurant has really stepped it's game up to a new level. The team they have now are really doing a great job. Super impressed
Fully cook the fries.
Dang good chicken, super nice folks. Has truck parking for 4 or 5 big rigs. Close to industrial area. I will definitely be back.
Good biscuits. I got the Pork Chop biscuits and some hash browns. The pork chops were actually bigger around than the biscuits. really impressive. better that most other fast food breakfasts.
Stood in line for 5 mins while everyone ignored me. I was the only person in line. I finally left, no one batted an eye
I ordered 20 chicken biscuits on 3/4/25 to be picked on 3/5/25 at 5:15am. I got there at 5:10am. They started cooking the chickens at 5:15 and I got the order at 5:35am even though I had preordered the items and had 15 people sitting in a class room waiting for me. The class was supposed to start at 5:30am but obviously that didn't happen. Thanks for great service....NOT!!!!
Tore off the bread that didn't have any egg. So much overcooked bacon with one little egg. Just cook your breakfast at home
The WORST service I've ever encountered here in the past year and it is only getting worse. Upper Management, (not in-store management as they are part of the problem) truly needs to step in and take a look at how this establishment is ran right now. If you are the owner, I highly encourage an undercover boss type of situation so you can see first hand how your customers are being treated and talked to on the daily but also how some of your employees that may be on the spectrum or indifferent are being treated by the other staff as well (or bullied I should say). I gave chance after chance and at this point I refuse not only to not ever support this business again myself, but I also refuse to take any delivery orders as a contractor from this establishment as well and have encouraged other coworkers to not support it just the same. Horrific treatment of others is not something you sign up to see when simply trying to order a meal.
Ordered 2 chicken wraps and they wanted to pull me up even though they had someone else pulled up. Gave my food away and forgot to come tell me(I waited nearly 7 mins before going inside) guy had his back turned to the counter on his phone. Took another employee to acknowledge me. THEN the guy made the food wrong. Absolutely incompetent. It took the guy not even 2 minutes to go make my food but he couldn’t be bothered to do that and bring it out to me in the spot he pulled me up too? Why did I have to go in to tell them and have them make it? How do you forget you asked a customer to pull to a parking space? If you eat here, go in. They aren’t capable of hitting drive thru times and are just going to pull you up anyways. Our local jacks in Guntersville is great but this one is total junk. After I realized my food was wrong I walked inside and threw it away and went somewhere else.
Restaurantji Recommends
Not much food for price. Services were not very nice.
Food: 3
Service: 2
Grill cook wiping his nose & cooking burgers . Just got me an orange juice I will go elsewhere and eat. Didnt even think to change his gloves
Service: 2
I love to leave reviews about service.. I came through the drive-through this morning and a nice young lady took my order. Came up to the window. She was just the sweetest. It’s very rare that you find someone despite how early it is that has a joyful attitude. I’m gonna be honest normally I come here and the employees seem like they don’t want to be there. It’s just nice to know that someone enjoys you patronizing their business.
Atmosphere: 5
Food: 5
Service: 5
Had biscuits and gravy....nobody ahead of me, drive thru not especially busy...had to wait 11 minutes.....B & G should take 2 mins. tops....kitchen crew not very motivated
Atmosphere: 1
Food: 2
Service: 1
Great frys .
Atmosphere: 3
Food: 4
Service: 4
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