McDonald's
4002 University Dr, Huntsville
(256) 837-3970
Recent Reviews
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this is the worst mcdonald’s i’ve ever experienced. they can’t make food right. they don’t answer the phone. THEY DONT PUT CUSTOMERS FIRST! they will be sitting there laughing at night with a line full of cars. someone needs to get in there and straighten out this mcdonald’s. they were also nasty towards my 70 year old grandma that is unacceptable !HORRIBLE IM SICK OF IT
I don't think there every gave my order to me correct and complete. If you go here make sure you check your order
Nasty. Really bad service.
The morning crew gets the job done! And they’re friendly
There was literally only one employee that had an awesome attitude and amazing customer service! The other employee was rude and impatient and didn't even seem interested in helping me! Definitely not ordering from here ever again! Huge shout-out and appreciation to the one employee with the green dreads that was kind, patient, helpful and informative!
One of the slowest places around here, food is very hit or miss and workers are generally rude and/or just unnecessarily slow moving.
Editing 2/16/25
Apparently McDonald's doesn't train the managers on how to cancel order aheads(mobile app). I placed a simple order and have waited basically 30 mins no food no money back. I just ate the money at this point (thank goodness it was a small order) and decided to go else where. This place is just sad and has nothing but issues. The "manager"was also on their personal phone it looked like and when they made eye contact with me they proceed to role their eyes. Please if you don't like your job go elsewhere. McDonald's also needs to train the managers better on how to handle situations. I even asked for a number to call for a refund, no luck lol.
Atmosphere: 1
Food: 1
Service: 1
What's the store number?
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Mcdouble
Clean facility. Fast service
Atmosphere: 5
Food: 5
Service: 5
Excellent service from the staff. Very polite and hard-working, despite them seemingly being understaffed.
Came here during lunch, and they were working on 10 orders at a time. I came in to the front counter and waited nearly 15 minutes before anyone could help me. This was perfectly understandable. However, I apologize on the behalf of the very rude and impatient people who cannot see passed their own hubris and trying to make it seem like they were neglected by the workers.
You all do an excellent job and I appreciate the kindness and patience.
Atmosphere: 5
Food: 5
Service: 5
Horrible service. Drive thru line does not move. Ordered on mobile app and was unable to receive my order. Terrible. Do not support this horrific establishment.
Service: 1
Restaurantji Recommends
They just took an hour of my life! The saddest thing ever
Every time I go here something is wrong. Usually the food is cold or has been sitting under a heat lamp for too long. Today, I was trying to unlock my card in the drive through when I was asked to pull forward without paying. I was told that they can take care of me at the next window. I pulled forward while still trying to get my app to work to unlock my card. When I pulled up I hears "SIR, you need to move out of this drive through." I told her that my app was acting up and I'm trying to unlock my card. She said "Haven't you ever been to a McDonald's before? You pay there and get your food here!" Her attitude was atrocious and she was the MANAGER. I'll NEVER go to this store again.
Atmosphere: 1
Food: 1
Service: 1
When it was time to order the person just said yo .. said my order and asked for no cheese set in line for 15min and doubled asked for no cheese.. couldn't make it to the next window because they was arguing with someone standing in the drive thru. Finally got my order everything was cold and my burger was covered in cheese this place is a joke
Atmosphere: 1
Food: 1
Service: 1
This place is a joke! Go down to the next exit.
Atmosphere: 1
Food: 1
Service: 1
Great Service!!!
Atmosphere: 5
Food: 5
Service: 5
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