Staffing issues but the server was nice and apologized for the slow service. However that wasn't the problem the food wasn't good it was cold everyone in our party was disappointed
Lisa
We waited over 40 minutes and received no food whatsoever. During that time, we asked the server 3 times about our food and while she said she would find out, she never told us anything. We weren't the only table that had issues. The table next to us waited nearly as long and received nothing, and the appetizer they ordered wasn't even available. Red Lobster ran out of the crab dip and the server didn't tell them for 10 minutes.
Patty Wack
Our ultimate feast was delicious, the steak as I ordered, the lobster tail needed a few more minutes to cook a bit more, shrimp scampi and breaded shrimp was hot and yummy, fries hot with a spicier seasoning and the baked potato was fluffy with melted butter and crispy salty skin, yum. The cheese biscuits great, my salad great. I ordered the calamari appetizer but it wasn't available, breaded shrimp covered with the dragon spicy sauce was good but spicy hot. Overall our meal was great with leftovers to take home. Can't wait for another special occasion( our wedding anniversary today) to visit Red Lobster in Huntsville
Samantha Sharp
Thanks to Tammy for great service
Jia Harris
Tammy was the nicest and made us feel welcomed
juicy jay
Tammy was amazing
karin crofoot
Tammy my server was excellent.
Nancy Williams
Service was awesome, just out of certain foods that I wanted. Alexis F is a kind and friendly young lady her service was beyond awesome, if there was more stars she would deserve more..
Nelson L Howell
Nicky was a great hostess.
Charity Guthrie
Waited over 40 minutes and still no biscuits no salad no appetizer. They were out of so much. So we got up and showed ourselves out..
Didn't even try the food. Was probably understaffed seeing as how the wait time was 30 minutes for two people and wasn't busy at all. Would have been fine waiting but we saw that several people just walked out the door saying they never got waited on, so we left before we even got a table.
mike
Made reservations but told it would still be an hour wait. Twelve customers waiting in line with empty tables and waiters walking around aimlessly. No hostess/host and twelve customers waiting in line. We were part of the seven who just gave up and left. What a disappointment.
Bree Chamblee
I’ve never been so disappointed. Quotes 15 min wait, waited 45 mins. The host unprofessionally kept telling everyone who came in that they could write their own name down and “could wait if you want to but should probably just leave” every time someone walked in he would grab his face and say “come on man”. Our server told us that they have a huge problem with the managers, they don’t listen to employee complaints and aren’t helpful with conflict. They were out of tons of different alcohol and “anything chicken related”. Our server also said that several table before us had to have whole meals comp’d due to kitchen negligence; after having several hundreds of dollars bills. We do not complain ever, we’ve both worked in the restaurant business and understand things happen, but this was unlike anything we’ve ever experienced. Hopefully this rebranding will improve conditions of this particular store.
corey
Had a reservation at 3pm, no one took acknowledged us or took drink orders until 3:30. We waited until 5:30pm and still no food, 30 minutes later Management came out and stated they didn't have the food we ordered anymore. Terrible management and terrible service!
JESUS
It was a bad experience. Waited for two and half hours to get the food and came split. Not all the food came at the same time. Some of the pmates came without the sides. Out of 5 plates two never came after three hours. Really a bad experinece.
Staffing issues but the server was nice and apologized for the slow service. However that wasn't the problem the food wasn't good it was cold everyone in our party was disappointed
We waited over 40 minutes and received no food whatsoever. During that time, we asked the server 3 times about our food and while she said she would find out, she never told us anything. We weren't the only table that had issues. The table next to us waited nearly as long and received nothing, and the appetizer they ordered wasn't even available. Red Lobster ran out of the crab dip and the server didn't tell them for 10 minutes.
Our ultimate feast was delicious, the steak as I ordered, the lobster tail needed a few more minutes to cook a bit more, shrimp scampi and breaded shrimp was hot and yummy, fries hot with a spicier seasoning and the baked potato was fluffy with melted butter and crispy salty skin, yum. The cheese biscuits great, my salad great. I ordered the calamari appetizer but it wasn't available, breaded shrimp covered with the dragon spicy sauce was good but spicy hot. Overall our meal was great with leftovers to take home. Can't wait for another special occasion( our wedding anniversary today) to visit Red Lobster in Huntsville
Thanks to Tammy for great service
Tammy was the nicest and made us feel welcomed
Tammy was amazing
Tammy my server was excellent.
Service was awesome, just out of certain foods that I wanted.
Alexis F is a kind and friendly young lady her service was beyond awesome, if there was more stars she would deserve more..
Nicky was a great hostess.
Waited over 40 minutes and still no biscuits no salad no appetizer. They were out of so much. So we got up and showed ourselves out..
Restaurantji Recommends
Didn't even try the food. Was probably understaffed seeing as how the wait time was 30 minutes for two people and wasn't busy at all. Would have been fine waiting but we saw that several people just walked out the door saying they never got waited on, so we left before we even got a table.
Made reservations but told it would still be an hour wait. Twelve customers waiting in line with empty tables and waiters walking around aimlessly. No hostess/host and twelve customers waiting in line. We were part of the seven who just gave up and left. What a disappointment.
I’ve never been so disappointed. Quotes 15 min wait, waited 45 mins. The host unprofessionally kept telling everyone who came in that they could write their own name down and “could wait if you want to but should probably just leave” every time someone walked in he would grab his face and say “come on man”. Our server told us that they have a huge problem with the managers, they don’t listen to employee complaints and aren’t helpful with conflict. They were out of tons of different alcohol and “anything chicken related”. Our server also said that several table before us had to have whole meals comp’d due to kitchen negligence; after having several hundreds of dollars bills. We do not complain ever, we’ve both worked in the restaurant business and understand things happen, but this was unlike anything we’ve ever experienced. Hopefully this rebranding will improve conditions of this particular store.
Had a reservation at 3pm, no one took acknowledged us or took drink orders until 3:30. We waited until 5:30pm and still no food, 30 minutes later Management came out and stated they didn't have the food we ordered anymore. Terrible management and terrible service!
It was a bad experience. Waited for two and half hours to get the food and came split. Not all the food came at the same time. Some of the pmates came without the sides. Out of 5 plates two never came after three hours. Really a bad experinece.
Loading...