Red Robin Gourmet Burgers and Brews

Good food and great service!

Atmosphere: 4

Food: 5

Service: 5

I don’t like leaving bad reviews and typically only do so when I feel it’s absolutely necessary… with that said, I’ve eaten at this location many, many times and had a fine experience. Lately, it seems like it’s gone massively downhill. Today, I went with my family of 4 and the restaurant was busy, but not overly crowded (no wait time to be seated). Firstly, the service we received today was abysmal. We had empty cups more often than filled ones, were only checked on 3-4 times in the hour and a half we were here, and waited a VERY long time for food to come out (hence why we were here for an hour and a half). Our food was served cold and extremely overcooked. On top of that, one salad entree was serviced with genuinely rotten lettuce. When we mentioned this, our server didn’t offer an apology but instead just got the manager. When the manager arrived, she also didn’t offer an apology and simply asked if another entree could be brought. We agreed, and the entree was given to us at full price. I’m not entitiled and don’t expect to be given discounts, but when I’m served rotten food, I do expect at least an apology to be offered. When I served food, I would offer discounts and sincere apologies for such horrible offenses because I valued people’s business. This was one of the worst restaurant experiences I’ve had in recent memory, and I’m sad to see a place I used to love go downhill.

Edit: As I was writing this review outside the front door of the restaurant while waiting for my wife to come outside, I was asked to leave because they thought I was keeping people from going inside to eat… LOL. How sad.

Atmosphere: 3

Food: 1

Service: 1

I haven't been here in a very long time and it definitely did not disappoint. The have a 10$ burger deal. Double patty and bottomless side with a drink. Very good deal and a great burger

Atmosphere: 5

Food: 5

Service: 5

Had a wonderful experience when I brought my husband and children to eat . Always great service .

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Towering Onion Rings, Mountain High Mudd Pie

Good food and atmosphere

Atmosphere: 5

Food: 5

Service: 5

I had such a phenomenal experience at Red Robin thanks to my server, Bray. I came in after an emotionally stressful day, and her warmth and professionalism truly turned things around for me. She was incredibly attentive, kind, and detail-oriented — not just with my order, but also in making sure everything aligned with my nutritional needs. Her hospitality and knowledge stood out from start to finish. She made me feel cared for, not just served.

It’s rare to meet someone who delivers that level of genuine customer care, and I wanted to make sure she knew how much I appreciated her. She is absolutely an asset to the Red Robin team.

Atmosphere: 5

Food: 5

Service: 5

⭐️⭐️⭐️⭐️⭐️
Excellent Service from Jessica!
My friends and I had such a great experience at Red Robin, thanks to our bartender Jessica! She was friendly, attentive, and made us feel right at home. Her positive energy and great conversation really stood out. Our drinks were perfectly made, and she made sure we were taken care of the entire time. You can tell she genuinely enjoys what she does. We’ll definitely be back — thank you, Jessica, for making our trip enjoyable!

Atmosphere: 5

Food: 5

Service: 5

Delicious food and great service! We spent $80 (including tip) for 3 meals and 3 teas.

Atmosphere: 5

Food: 5

Service: 5

The food was great as always. One of our family's favorites at Bridge Street. Alyssa, our waitress was great and gave us awesome recommendations! 10/10 would recommend.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bottomless Fries, Red Robin Gourmet Cheeseburger, Whiskey River BBQ Chicken Sandwich

Took forever to be seated with most of the tables empty. This was on Friday Saturday Sept 27, 2025 around 5:30 PM. I did a call ahead an hour before and was told that I would have to call 20 minutes before. I called back 4 times while finishing pictures at Bridgestreet with their photographer and no one would answer. We went early so they could eat before the dance that started at 7 PM. We were with 7 high school students that were decked out in suits and dresses for Homecoming. One mom and myself ate (avocob grilled chicken salad that was very good and our waitress was great) at a different table to give the teens space. We were finished before they got their food. Then we learned that the waitress did not split their tickets. WHO would see a table of teens dressed like that and not ask about separate tickets?? The tabletop kiosk crashed twice and 3 of the kids had to go stand in line by the kitchen and pay separately. I am not sure that the teens were familiar with figuring out how to break down their own meals using the tabletop kiosk. I would highly suggest that in the future they ask about separate tickets and HAND the kids their individual tickets to pay separately. I tipped their waitress 15% begrudgingly. I tipped my waitress much more. Fast forward we left Bridgestreet at 7:38 PM. The kids had maybe an hour at the dance by the time we got them back to their school. The kids paid $30 each for their HOCO tickets and lost an hour trying to GET their food and bills straightened out. We will not go to Red Robin before an event to prevent this from happening again to the kids.

Atmosphere: 3

Food: 4

Service: 3

Jayla was our server, and she went above and beyond! She checked on us, made sure everything was exactly how we wanted, and greeted everyone with a warm and kind spirit. Next time we visit Huntsville, we will have to come back.

Atmosphere: 5

Food: 5

Service: 5

We went in to get an early Dinner. The restaurant was empty on a Saturday at 5PM. We were told that for our party of 4 that it was going to be a 50 minute wait. No explanation. The hostess didn't seem very engaged with her job, just going through the motions. We decided to leave and eat at a better establishment that was busy, but got us in right away. This was an epic fail on Red Robin at Bridge Street today. Do better.

Service: 1

Nice experience, Great server, good food

Atmosphere: 4

Food: 4

Service: 4

Callie was great! If you go, I recommend asking for her as your server!

Atmosphere: 5

Food: 5

Service: 5

So glad I visited this Red Robin location!Food was delicious and our server, Callie did an amazing job!

Atmosphere: 5

Food: 5

Service: 5