Basically, I ordered delivery through the subway app with a Subway gift card. The third party delivery service is door dash. It’s door dash’s issue BUT Subways response (this store specifically made it a horrible experience)
I called the store and they instructed me to call door dash. Door dash told me that because I used the subway app and not then, that I had to reach out to subway. They could not refund me or assist me further. I called the 6125 University Drive Suite 28 store in Huntsville, Alabama to continue to attempt to work through this. The second time I called, the man on the phone would not let me finish my explanation once he heard door dash. I’m serious would not let me finish at all and kept interrupting me when I tried to explain. I have not been rude, I have been polite. I’m 26 year old girl I’m not an aggressive person.
So I contact door dash again to see if they can help, they once again told me through chat they couldn’t help. I have screen shots proving this. They tell me because it was ordered through the app, that I needed to call the store.
So I called the store again a few times because I was either hung up on, or when I do call, as I’m sure my number is shown and recognizable, they play a high pitch screeching into the phone. You can still hear them in the back ground. It wasn’t until someone answered again and told me they wouldn’t help, that the manager wasn’t there, etc.
I completely get the process and am very respectful of that, however each time I try to explain my care I just get ignored. I have a $25 gift card for Christmas from subway that was spent and had received nothing for it. I get door dash is at fault, but they won’t help me since it was placed through subway, and even after been given the headquarters number, entered claims through the website, it has been proven difficult to even get a chance to explain my case to management at subway.
Service: 1
Randy Silver
Cheap food. Keep your expectations low and you may not be disappointed.
Atmosphere: 2
Food: 2
Service: 3
Kyle
Employees doing "it" behind the counter during work hours. Enough said.
Joseph Bezotte
With the app, and the but one get one free, all I have to do is get a coworker to want subway and my sandwich is free, lol.
Atmosphere: 5
Food: 5
Service: 5
Tianna Jones
The owner and his workers are extremely rude. They’re so bad to the point where I only order online and today my order wasn’t ready when I arrived so I had to wait 10 extra minutes for it to be done. I ordered sun chips with my order and the employee kept saying “sun chips only one bag” basically trying to imply that I would steal more. I spend my money here 3-4 times a week and I don’t appreciate how demanding and just plain out rude they are to paying customers. Literally go to any other Subway in the surrounding areas!
Atmosphere: 1
Food: 1
Service: 1
Logan Grant
Bad service. I got a whopping one scoop of tuna on a foot long. Lettuce was brown and onions were dried up. Don't go here.
Atmosphere: 1
Food: 1
Service: 1
Jenna Wilson
Horrible experience and the staff is extremely rude.
Atmosphere: 1
Food: 1
Service: 1
Katrina Douglas
My friend had a horrible experience at this location. 2 workers that were there were borderline racist,mind you my friend is African American, and made baseless accusations about her already having a subway cup from earlier that day. Saying how my friend wasn't there this morning. Just all around a horrible experience. Don't go to this location.
Atmosphere: 1
Food: 2
Service: 1
S S
DO NOT ORDER TAKE OUT. This owner is EXTREMELY shady and will give you the absolute smallest amount of what you ordered to get by. I ordered a normal flatbread sub with like 4 veggies on it. It was the flattest lightest sandwich I have ever had from a Subway. It had maybe 3 peppers on a foot long. I work hard for my money and this place cheats you. Don’t come here.
Atmosphere: 1
Food: 1
Service: 1
Zac Willis
I asked for double meat in my no bready bowl, but they only gave me a single portion of meat. They were more than happy to charge me for a double portion, though.
They refused to give us service when we asked for double meat. We even offered to pay for it or even pay for quadruple meat and they still denied us service. Told us to leave all because we asked for double meat. Went to another subway and it worked there. Same thing we always get.
Atmosphere: 1
Food: 1
Service: 1
Jordan Natter
They refused to give us service when we asked for double meat. We even offered to pay for it or even pay for quadruple meat and they still denied us service. Told us to leave all because we asked for double meat. Went to another subway and it worked there. Same thing we always get.
Atmosphere: 1
Food: 1
Service: 1
Kira F.
I see why this place has so many bad reviews. I came in at 5:25 and they had already started putting stuff away. The open sign was on and it was still on when I left. When I walked in, one of the workers looks at me weird and then the other worker told me they decided to close early. sign on the door says 6pm. I will not be returning.
Atmosphere: 1
Service: 1
Justin Johnson
Owners, and employess are always very nice.Food is always very
Atmosphere: 5
Food: 5
Service: 5
Philip Cleckler
Friendly folks, high quality food and a pleasant atmosphere.
Basically, I ordered delivery through the subway app with a Subway gift card. The third party delivery service is door dash. It’s door dash’s issue BUT Subways response (this store specifically made it a horrible experience)
I called the store and they instructed me to call door dash. Door dash told me that because I used the subway app and not then, that I had to reach out to subway. They could not refund me or assist me further. I called the 6125 University Drive Suite 28 store in Huntsville, Alabama to continue to attempt to work through this. The second time I called, the man on the phone would not let me finish my explanation once he heard door dash. I’m serious would not let me finish at all and kept interrupting me when I tried to explain. I have not been rude, I have been polite. I’m 26 year old girl I’m not an aggressive person.
So I contact door dash again to see if they can help, they once again told me through chat they couldn’t help. I have screen shots proving this. They tell me because it was ordered through the app, that I needed to call the store.
So I called the store again a few times because I was either hung up on, or when I do call, as I’m sure my number is shown and recognizable, they play a high pitch screeching into the phone. You can still hear them in the back ground. It wasn’t until someone answered again and told me they wouldn’t help, that the manager wasn’t there, etc.
I completely get the process and am very respectful of that, however each time I try to explain my care I just get ignored. I have a $25 gift card for Christmas from subway that was spent and had received nothing for it. I get door dash is at fault, but they won’t help me since it was placed through subway, and even after been given the headquarters number, entered claims through the website, it has been proven difficult to even get a chance to explain my case to management at subway.
Service: 1
Cheap food. Keep your expectations low and you may not be disappointed.
Atmosphere: 2
Food: 2
Service: 3
Employees doing "it" behind the counter during work hours. Enough said.
With the app, and the but one get one free, all I have to do is get a coworker to want subway and my sandwich is free, lol.
Atmosphere: 5
Food: 5
Service: 5
The owner and his workers are extremely rude. They’re so bad to the point where I only order online and today my order wasn’t ready when I arrived so I had to wait 10 extra minutes for it to be done. I ordered sun chips with my order and the employee kept saying “sun chips only one bag” basically trying to imply that I would steal more. I spend my money here 3-4 times a week and I don’t appreciate how demanding and just plain out rude they are to paying customers. Literally go to any other Subway in the surrounding areas!
Atmosphere: 1
Food: 1
Service: 1
Bad service. I got a whopping one scoop of tuna on a foot long. Lettuce was brown and onions were dried up. Don't go here.
Atmosphere: 1
Food: 1
Service: 1
Horrible experience and the staff is extremely rude.
Atmosphere: 1
Food: 1
Service: 1
My friend had a horrible experience at this location. 2 workers that were there were borderline racist,mind you my friend is African American, and made baseless accusations about her already having a subway cup from earlier that day. Saying how my friend wasn't there this morning. Just all around a horrible experience. Don't go to this location.
Atmosphere: 1
Food: 2
Service: 1
DO NOT ORDER TAKE OUT. This owner is EXTREMELY shady and will give you the absolute smallest amount of what you ordered to get by. I ordered a normal flatbread sub with like 4 veggies on it. It was the flattest lightest sandwich I have ever had from a Subway. It had maybe 3 peppers on a foot long. I work hard for my money and this place cheats you. Don’t come here.
Atmosphere: 1
Food: 1
Service: 1
I asked for double meat in my no bready bowl, but they only gave me a single portion of meat. They were more than happy to charge me for a double portion, though.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They refused to give us service when we asked for double meat. We even offered to pay for it or even pay for quadruple meat and they still denied us service. Told us to leave all because we asked for double meat. Went to another subway and it worked there. Same thing we always get.
Atmosphere: 1
Food: 1
Service: 1
They refused to give us service when we asked for double meat. We even offered to pay for it or even pay for quadruple meat and they still denied us service. Told us to leave all because we asked for double meat. Went to another subway and it worked there. Same thing we always get.
Atmosphere: 1
Food: 1
Service: 1
I see why this place has so many bad reviews. I came in at 5:25 and they had already started putting stuff away. The open sign was on and it was still on when I left. When I walked in, one of the workers looks at me weird and then the other worker told me they decided to close early. sign on the door says 6pm. I will not be returning.
Atmosphere: 1
Service: 1
Owners, and employess are always very nice.Food is always very
Atmosphere: 5
Food: 5
Service: 5
Friendly folks, high quality food and a pleasant atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Elite Chicken
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