Tropical Smoothie Cafe

I always use my phone to order here. One day I went through drive thru and was told I had to come inside to get my order? I’ve been going to this location for a few years now and I’ve never been told to go inside. It’s inconvenient and makes me wonder why they even have a drive thru?

Please go back to how yall were just 6 months ago!

Atmosphere: 3

Food: 5

Service: 1

Ordered on the app and was refused service at the drive thru and told pickup orders had to come in store. I politely asked if they could do it through the drive thru as I had a sleeping infant in the backseat. Staff refused to respond again after my request through the drive thru and I had to go inside to get my order. I wasn’t impressed with the customer service once inside either.

I went yesterday and order the exact same things today. They did great. Different people though. So first when I got here today it was only one young lady there and she was working solo by herself so I wasn't in a rush at all but then when the second lady got there to help her she literally threw my sandwich together and just tossed it on the counter at me so I checked the pesto chicken sandwich and it was a sloppy mess she barely put the food in there it was basically just bread. So the young lady who's there manning the place by herself I have no issue with her but that lady who made those sandwiches she did a trash job and she had just got there. Just threw it on the counter and walked off.

Atmosphere: 5

Food: 3

Service: 3

This is the third time I’ve been here when they are out of a basic ingredient. Bananas, whey protein, açaí. I would appreciate it if they looked into better inventory management. The folks are friendly though!

Atmosphere: 2

Food: 2

Service: 4

Super good customer service, very sweet people and super good smoothies. Whoever was working today at 12:30, you were all amazing!!

Atmosphere: 5

Food: 5

Service: 5

Everyone needs to double check their receipts at this place, and maybe just find somewhere else to go. They finally stopped handing their customers the entire card reader at the drive thru window, but now they are ADDING tips without authorization from the customer. We just spent 20 minutes waiting on two smoothies for $17 and noticed they added a $1.79 (10%) tip that we did NOT authorize. Do better.

Y'all need to get y'alls people to get their brains straight. The drive through is closed, but the menu board has the lights on.So people are confused sitting there waiting for no reason if drive through is closed, turn the lights off and menu thing outside, and that's it. I've never seen nonsense like this!!

Always Phenomenal!:) My Absolute Go To Smoothie Joint in Bama! Roll Tide!:)

I have never had an issue with this location. I typically order through doordash and my orders have always been perfect. Thank you!

When I didn’t give a tip (who does that at the drive through?), I got rudeness (in return) and a smoothie that was melted... so no tip equals bad service.

Second time in 6 months I went to the drive thru and was completely ignored. Didn’t go inside because although it was TWO hours before close, they had all the chairs on tables and were sweeping and closing down. This location should close or clean house.

First off it took 25 minutes to get 4 smoothies and the smoothie was horrible and watery but when we went to pay they insisted on asking us multiple times for a tip. Bad customer service bad wait time was awful and she was rude. Do not waste your time.

I waited in the drive through for 20 min for 2 small things

Service: 1

So far every time I have ordered ahead on the app the team has been quick to make my order and greet me with kindness when I pick it up. The only hiccup I have had is I didn’t get my salsa on the side one time, but that’s the singular hiccup I have had. Their efficiency and customer service quality has been what’s kept me coming back!

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Cheese Quesadilla

took 25 minutes to get one smoothie in the drive thru

Atmosphere: 1

Food: 4

Service: 1