We came in the back side so we were driving towards the drive-thru and it was a little hard to get in from that way but we had decided to eat in anyway and all of the parking spaces were facing the wrong way coming in from the back side so it was a little difficult for parking if you don't come in facing the building. The food was hot and fresh and good overall good experience.
Atmosphere: 4
Food: 4
Service: 4
devin nesbit
they use an AI to take orders, very annoying and staff talks crap about customers openly for getting frustrated with this system, i should be talking to a real person and the staff should not be excessively rude
Atmosphere: 1
Food: 1
Service: 1
Wayne Nichols
The burgers taste like they were made to order, and the Frosty is a classic treat. Always clean and quick service too!
Atmosphere: 5
Food: 5
Service: 5
Shayna Cooper
THIS IS UNACCEPTABLE!!! MUST READ B4 ORDERING HERE!!!!... So when I came through the drive thru to order my usual and decided to give this location a shot when normally I order from Sparkman loc. The one who took my order over the radio was very sweet and professional, also the young man handing the food out was also really cool. However once I received my food... The grilled chicken wrap with extra chicken (which ended up $10 after ordering extra chicken) then after opening it up to check it out, ensuring I got what I ordered. I felt as if it was the normal serving of chicken and previously ordering from Sparkman when I make this order, it's always made very well and accurate with a great helping of chicken... Also the best staff. Anywho I went back to the drive thru window to request just a small amount extra to make up for what was missing if they didn't mind and if it was any inconvenience that they didn't have to worry about it. Ensuring that I was very professional and nice... The young gentleman mentioned this to the cook at the time and she addressed me very rude saying she already put too much chicken and was very flustered when I reiterated very nicely that my previous experience ordering this from another location was that the wrap was much thicker... And after a few more huffs and puffs and some comments I couldn't make out she handed me a tray full of ice cold chicken... I believe truly that this store needs to learn from Sparkman because they have it hands down the best Wendy's in Huntsville so far. I really hope this helps someone and potentially prevents anyone else from an experience alike. Happy holidays and good luck on your foodventures.
Atmosphere: 1
Food: 3
Service: 2
Daisha Rembert
Tonight service was so poorly food was cold ,my son food had hair in it the lemonade my sons food the girl in the window was very dirty
Atmosphere: 1
Food: 1
Service: 1
Latoya Farley
Customer service was awful. My order was of course wrong. It almost always is. When I called a crew answered the phone and did not properly handle the call. I had to make the suggestion to replace my fries since I have to come all the way back to have my order fixed. I just don’t understand how my other is wrong as much as it is.
Atmosphere: 3
Food: 2
Service: 1
Jennifer Beraun
Went through drive thru, customer service was on point but the quality of the food was trash. Tenders cooked too hard, chicken sandwich drenched in mayo, no lettuce on it...the Sprite was good though.
Atmosphere: 4
Food: 1
Service: 4
Benjamin Gray
They recently tore down the prior building and rebuilt from scratch. The staff at this location were pleasant, reasonably helpful (drive thru) and got the order right. I was impressed.
Atmosphere: 3
Food: 4
Service: 5
Shun Tsukiko
Was ignored. Came in and waited 10 minutes. No one at the front at all. People in the kitchen not even checking the front counter. Me and another customer waited and even the employees coming in ignored us.
I left but on my way out the other guy had to ask 3 times if they were taking orders. Only thing they had to say was I didn't know anyone was up there or how many people are out there.
No wonder y'all slow when your ignoring customers.
Atmosphere: 2
Food: 4
Service: 1
Rena Greene
Takes a minute to get your food store was clean drive thru stays packed
The pregnant girl at the window is horrible, not only is she rude but when people say thank you the proper response is your welcome, and the faces she was making made her even uglier… why hire something like this
Food: 3
Service: 1
Taffi Bell
Food was not on sale. But great anyway.
Atmosphere: 5
Food: 5
Service: 5
Kristina Stecz
Food is always good. The service however. ALWAYS terrible. I come here almost every morning for breakfast and every time the girl at the window NEVER says a word to me. And they’re always behind even though I place my order well before I get there. Really considering just going elsewhere even though Wendy’s is my favorite breakfast spot.
Atmosphere: 1
Food: 5
Service: 1
Whitley Robinson
This place has never got my order wrong. They are very nice and polite.
Atmosphere: 5
Food: 5
Service: 5
Pam Smith
30 minutes waiting for food. Surly staff. Sticky floors
We came in the back side so we were driving towards the drive-thru and it was a little hard to get in from that way but we had decided to eat in anyway and all of the parking spaces were facing the wrong way coming in from the back side so it was a little difficult for parking if you don't come in facing the building. The food was hot and fresh and good overall good experience.
Atmosphere: 4
Food: 4
Service: 4
they use an AI to take orders, very annoying and staff talks crap about customers openly for getting frustrated with this system, i should be talking to a real person and the staff should not be excessively rude
Atmosphere: 1
Food: 1
Service: 1
The burgers taste like they were made to order, and the Frosty is a classic treat. Always clean and quick service too!
Atmosphere: 5
Food: 5
Service: 5
THIS IS UNACCEPTABLE!!! MUST READ B4 ORDERING HERE!!!!... So when I came through the drive thru to order my usual and decided to give this location a shot when normally I order from Sparkman loc. The one who took my order over the radio was very sweet and professional, also the young man handing the food out was also really cool. However once I received my food... The grilled chicken wrap with extra chicken (which ended up $10 after ordering extra chicken) then after opening it up to check it out, ensuring I got what I ordered. I felt as if it was the normal serving of chicken and previously ordering from Sparkman when I make this order, it's always made very well and accurate with a great helping of chicken... Also the best staff. Anywho I went back to the drive thru window to request just a small amount extra to make up for what was missing if they didn't mind and if it was any inconvenience that they didn't have to worry about it. Ensuring that I was very professional and nice... The young gentleman mentioned this to the cook at the time and she addressed me very rude saying she already put too much chicken and was very flustered when I reiterated very nicely that my previous experience ordering this from another location was that the wrap was much thicker... And after a few more huffs and puffs and some comments I couldn't make out she handed me a tray full of ice cold chicken... I believe truly that this store needs to learn from Sparkman because they have it hands down the best Wendy's in Huntsville so far. I really hope this helps someone and potentially prevents anyone else from an experience alike. Happy holidays and good luck on your foodventures.
Atmosphere: 1
Food: 3
Service: 2
Tonight service was so poorly food was cold ,my son food had hair in it the lemonade my sons food the girl in the window was very dirty
Atmosphere: 1
Food: 1
Service: 1
Customer service was awful. My order was of course wrong. It almost always is. When I called a crew answered the phone and did not properly handle the call. I had to make the suggestion to replace my fries since I have to come all the way back to have my order fixed. I just don’t understand how my other is wrong as much as it is.
Atmosphere: 3
Food: 2
Service: 1
Went through drive thru, customer service was on point but the quality of the food was trash. Tenders cooked too hard, chicken sandwich drenched in mayo, no lettuce on it...the Sprite was good though.
Atmosphere: 4
Food: 1
Service: 4
They recently tore down the prior building and rebuilt from scratch. The staff at this location were pleasant, reasonably helpful (drive thru) and got the order right. I was impressed.
Atmosphere: 3
Food: 4
Service: 5
Was ignored. Came in and waited 10 minutes. No one at the front at all. People in the kitchen not even checking the front counter. Me and another customer waited and even the employees coming in ignored us.
I left but on my way out the other guy had to ask 3 times if they were taking orders. Only thing they had to say was I didn't know anyone was up there or how many people are out there.
No wonder y'all slow when your ignoring customers.
Atmosphere: 2
Food: 4
Service: 1
Takes a minute to get your food store was clean drive thru stays packed
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
The pregnant girl at the window is horrible, not only is she rude but when people say thank you the proper response is your welcome, and the faces she was making made her even uglier… why hire something like this
Food: 3
Service: 1
Food was not on sale. But great anyway.
Atmosphere: 5
Food: 5
Service: 5
Food is always good. The service however. ALWAYS terrible. I come here almost every morning for breakfast and every time the girl at the window NEVER says a word to me. And they’re always behind even though I place my order well before I get there. Really considering just going elsewhere even though Wendy’s is my favorite breakfast spot.
Atmosphere: 1
Food: 5
Service: 1
This place has never got my order wrong. They are very nice and polite.
Atmosphere: 5
Food: 5
Service: 5
30 minutes waiting for food. Surly staff. Sticky floors
Atmosphere: 1
Food: 3
Service: 1
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