Submitted a mobile order. Got there and was told it wasn’t paid for. Showed recipes, insufficient. Waited for 20 minutes without communication or attempt at resolution. “Must be a glitch”. Called corporate, “outside of working hours”. Tried to cancel order, finally went through on their end. No compensation for time or inconvenience. Absurd is an understatement. Will not be ordering here or using this useless app again.
Edit: no lettuce on my jrbaconLETTUCEtomato and they couldn’t even get any of sauces right
Amber Rodriguez
They always leave something out of my order. And the drive through people act like they’re being forced to work… it doesn’t hurt to smile at the customer. You ARE being paid for it…
JnD Sullivan
The hamburger meal was delicious. Can't beat Wendy's fries. Hot, done just right, not over-salted. New self serve soda fountain, very nice. The meal was a good break. The tables and floors were freshly sanitized. Servers friendly. Manager kept things flowing. Steady stream in the drive thru didn't delay my order. Sunset view is astounding; great place to unwind.
Roberto
This is a very good Wendy's here on Hobbs Road. They get my custom orders exactly right every time. Occasionally there is a short wait but generally they are very quick.
Jonny Xray
Fries were cold, Dave's Double had no ketchup or mayonnaise, ordered chili sauce but didn't get it. Need to focus more on customer service.
Food: 1
Service: 3
Hollye Walkingstick
Very good
Atmosphere: 5
Food: 4
Service: 5
Nathan Gordon
Terrible. Girl taking orders tonight. Couldn’t even give me the total until I got to the window, then acted completely helpless when my phone asked for my Face ID to pay for it. If she would’ve gave me the 20 seconds for it’ll the phone to register my face then she wouldn’t have had an issue.
Atmosphere: 1
Food: 3
Service: 1
William Henry
Ordered on the app tonight. They forget to give me my 10 piece sausy nuggets.
Atmosphere: 1
Food: 1
Service: 1
Hon Ester
It’s Wendy’s. Don’t have your expectations too high and you will be happy. :)
Flynn
Not sure why it's impossible to get an order right or why it should take twenty minutes to get the wrong stuff but I suppose I shouldn't be surprised.
I got a chicken sandwich in the drive thru and wasn’t given a receipt. I had already had a few bites when I realized the chicken was completely raw. I’m pregnant and didn’t have time to go all the way back to Wendy’s to give it back. This is a huge health risk
Food: 1
Yolanda B
Fries were the hottest item in the bag, disappointed
Food: 2
Service: 2
Recommended dishes: Fries
James Moore
If your employee doesn’t want to work customer service he needs to find another job. He was EXTREMELY RUDE. He needs to learn customer service
Atmosphere: 3
Food: 2
Service: 1
jb cechovic
Went to Wendy’s drive thru today on Hobbs rd at 1:30. Ordered a double stack biggie bag with a coke. After I pulled out and proceeded to eat while driving. I got a chicken sandwich with a Diet Coke and no napkins. 😟Awesome! TY!
Atmosphere: 3
Food: 5
Service: 1
Rohan
Constantly closed during night hours. It’s no problem just update your hours on google otherwise it’s false advertising
Submitted a mobile order. Got there and was told it wasn’t paid for. Showed recipes, insufficient. Waited for 20 minutes without communication or attempt at resolution. “Must be a glitch”. Called corporate, “outside of working hours”. Tried to cancel order, finally went through on their end. No compensation for time or inconvenience. Absurd is an understatement. Will not be ordering here or using this useless app again.
Edit: no lettuce on my jrbaconLETTUCEtomato and they couldn’t even get any of sauces right
They always leave something out of my order. And the drive through people act like they’re being forced to work… it doesn’t hurt to smile at the customer. You ARE being paid for it…
The hamburger meal was delicious. Can't beat Wendy's fries. Hot, done just right, not over-salted. New self serve soda fountain, very nice. The meal was a good break. The tables and floors were freshly sanitized. Servers friendly. Manager kept things flowing. Steady stream in the drive thru didn't delay my order. Sunset view is astounding; great place to unwind.
This is a very good Wendy's here on Hobbs Road. They get my custom orders exactly right every time. Occasionally there is a short wait but generally they are very quick.
Fries were cold, Dave's Double had no ketchup or mayonnaise, ordered chili sauce but didn't get it.
Need to focus more on customer service.
Food: 1
Service: 3
Very good
Atmosphere: 5
Food: 4
Service: 5
Terrible. Girl taking orders tonight. Couldn’t even give me the total until I got to the window, then acted completely helpless when my phone asked for my Face ID to pay for it. If she would’ve gave me the 20 seconds for it’ll the phone to register my face then she wouldn’t have had an issue.
Atmosphere: 1
Food: 3
Service: 1
Ordered on the app tonight. They forget to give me my 10 piece sausy nuggets.
Atmosphere: 1
Food: 1
Service: 1
It’s Wendy’s. Don’t have your expectations too high and you will be happy. :)
Not sure why it's impossible to get an order right or why it should take twenty minutes to get the wrong stuff but I suppose I shouldn't be surprised.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I got a chicken sandwich in the drive thru and wasn’t given a receipt. I had already had a few bites when I realized the chicken was completely raw. I’m pregnant and didn’t have time to go all the way back to Wendy’s to give it back. This is a huge health risk
Food: 1
Fries were the hottest item in the bag, disappointed
Food: 2
Service: 2
Recommended dishes: Fries
If your employee doesn’t want to work customer service he needs to find another job. He was EXTREMELY RUDE. He needs to learn customer service
Atmosphere: 3
Food: 2
Service: 1
Went to Wendy’s drive thru today on Hobbs rd at 1:30. Ordered a double stack biggie bag with a coke. After I pulled out and proceeded to eat while driving. I got a chicken sandwich with a Diet Coke and no napkins. 😟Awesome! TY!
Atmosphere: 3
Food: 5
Service: 1
Constantly closed during night hours. It’s no problem just update your hours on google otherwise it’s false advertising
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