Chick-fil-A
1648 Montclair Rd, Irondale
(205) 957-2229
Recent Reviews
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What’s going on with Chik fil a? Been gong my whole life. Last 3 visits I got home with Togo order and chicken minis literally had NO chicken. 3 times.
And the milkshakes have been runny all those visits as well. This never used to happen. Ever.
Fast service great food
Atmosphere: 5
Food: 5
Service: 5
The service or the customer service was awful for my opinion, everything went bad to me , I just came today because I have a free reward to get5 chicken nuggets , the cashier Brittney needs more training, i told her that was free and the end of this I paid for and I talk to a supervisor I guess and she treat me as a mother when is upset so it was not a good visit this time , I was so happy and grateful for my reward but at the end was unpleasant
Atmosphere: 1
Food: 2
Service: 1
Freshly cooked food and friendly staff
Atmosphere: 5
Food: 5
Service: 5
Best of the best!! Fast friendly service and they always get my order right. Love their app too
Atmosphere: 4
Food: 5
Service: 5
Slowest Chick-FIL-A drive thru I’ve been to 🤷♂️
Atmosphere: 3
Food: 4
Service: 1
This location is a poor reflection of a great franchise. The management is completely inept. Called about a missing item from an order and the manager said there was no way to refund a single item?? After pressing the issue, they said they would have to call the owner to figure out how to issue a refund. Told me that they would get back to me ASAP, but it might be a while because “it’s almost lunch time and it will probably get busy.”
Food: 2
Service: 1
Unfortunately, these people are rude! I don’t get to treat myself to Chick Fil A often, and so I don’t know the menu super well. I pulled up to order and asked the woman taking my order what the “lowest nugget count is” thinking I might get a 5 count or something. She looked me square in the face and said “one” then laughed at me and said “so are you gonna order or not?” I was speechless, but ordered and then waited over 15 minutes for my food. I’m just going to avoid this location altogether.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Nuggets
Average Chick-fil-A place. This one has a clean but sterile atmosphere not welcoming just OK. Food was average to below with their signature waffle fries cold and mushy and the chicken only warm. I thought about returning it to warm up but was on a limited lunch time. Front service was good as they teach the employees to fill drinks and ask if you want more ice. Not busy when I was there so I expected more attention to the customers. No one came around to ask if I wanted a refill like some other stores do which would have given more stars for service. I’ll Probably will go to different store next time.
Atmosphere: 3
Food: 3
Service: 4
Drive-thru ordered tortilla chicken soup, lemonade and spicy chicken sandwich
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich, Market Salad, Chicken Noodle Soup, Chick-N-Minis, Spicy Chicken Sandwich, Chicken Nugget
Restaurantji Recommends
Cold food, snarky staff and terrible service from “manager” who has no idea how they serve cold chicken after making you wait 15 minutes. This seemed like a prank the response was no one’s pleasure. Watch for Amex charge back since you wouldn’t process a refund. You think I want to wait even longer for your incompetence?
Atmosphere: 1
Food: 1
Service: 1
The drive thru is super slow. We waited for 20 to 30 miutes for our order to be taken. Also once I arrived to order, the cashier was laughing as she took my order.
Atmosphere: 3
Food: 2
Service: 1
Every time I visit besides breakfast they leave something out of my order. Tonight I should have known to check my bag because I could hardly hear over the intercom because of laughing and yelling inside the restaurant. All the items were listed in the receipt but I had no dipping sauce and no spoon. It’s so frustrating!
Atmosphere: 2
Food: 4
Service: 2
Good service, but when I rolled down the window and received my order it smelled as much like marijuana as if they had been smoking inside 😡
Atmosphere: 1
Food: 5
Service: 5
Absolutely one of the dirtiest places I've been. Trash on the floor and employees just stepping over it. Not one dine in customer inside the store and I had to ask for a booth to be cleaned. Very unfriendly.
Atmosphere: 1
Food: 5
Service: 2
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