The manager Stephanie is Amazing she has exceptional customer. Very polite and courteous I hight recommend coming here its clean and kid friendly.
Atmosphere: 5
Food: 5
Service: 5
BrotherSean PeaceMaker
KFC on Hwy 72W in Madison, AL, provided a clean and cozy dining experience tonight. The lobby and seating area were well-maintained and inviting. 🪑✨ The staff were polite, friendly, and did a great job wearing gloves properly when handling food, which is always appreciated. 🙌🍟
However, the restrooms 🚻 need a bit of a modern upgrade. While they were clean 🧼, the setup is outdated—you have to touch door handles, the commode handle 🚪🚽, and unfortunately, there’s no hand sanitizer available. 😕🧴 It’s something to be mindful of to ensure your hands are squeaky clean before heading back to your meal.
The service was a bit on the slow side tonight 🕒, but the employees’ kindness and professionalism made up for it. 😊 If you’re not in a hurry and looking for a well-kept spot for your fried chicken fix 🍗, this KFC is worth a visit. Just be sure to wash your hands thoroughly and bring your own hand sanitizer for peace of mind! ✋🧼
Atmosphere: 2
Service: 1
Fred Maddox
Takeout order was incorrect. Chicken was wet, greasy, and practically tasteless.
Atmosphere: 2
Food: 1
Service: 2
Mardee Hanba
Let me tell you.. I ordered 2 boxes, 3.pieces paid over $30 because I got drinks and desert. After I drove off I looked in the bag. There were no deserts, condiments or cutlery. I called about it and asked for a manager to resolve the situation. When she got on I tried to explain and she started yelling at me accusing me of being disrespectful. Then she hung up on me. I was returning to get a refund and then I realized I had not been given a receipt.I dropped it but I certainly won't be back and I hope the owner addresses his very real issue of customer service and hospitality.
Atmosphere: 1
Food: 2
Service: 1
Roxanne Spicer
No Buffet!!!! Don't believe the sign ??
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Fried Chicken
Chermeka Simmons
I just left there with Mac n cheese was oily, bone in chicken wings that I had purchased was the sauce was watery and distasteful. I don’t know who is cooking but……
Food: 1
Kay Stallings
Dirty didn’t apologize for messing up my order light a cigarette has they handed me my food.
Atmosphere: 1
Food: 2
Service: 1
premo72
I ordered the 8 for 10 deal and was given 7 pieces instead of eight.
Atmosphere: 1
Food: 1
Service: 1
bryleigh mccoy
waited 30 minutes to get our food and they still gave us the wrong order. will not be coming back
Atmosphere: 1
Food: 1
Service: 1
Carlos M. Fernandez
WOW! Have not been in this establishment since before COVID. WHAT A CHANGE! It has been completely revamped and looks new. I was served by a lady named Ester M and she could not have been nicer. I tried the $5.00 Nuggets Meal and it was quite good. No greasy taste and the chicken was nice and moist. The only thing that prevents me from giving this location a five star rating is the duplicitous sign indicating that they have a Buffet when in fact the Buffet area is a storage area. Since reopening reopend the Buffet sign has been displayed. Strongly suggest the manager get a ladder and a can of black spray paint and paint over Buffet on the outdoor sign. That is disrespectful to lure in potential customers only to be told that they no longer have the Buffet. The Colonel would be pissed.
8:45 PM on a Saturday night ..spent $9 on 2 chicken littles and a drink in drive through. Dining room closed and as always no chicken sandwiches can be made this late. Drink was 3.79. Refuted a refill even though dining room should have been open
Once upon a Time this was my favorite KFC in the area. Last time I was here I got a famous bowl tasted like beef top ramen. The chicken was old and gray, and they only put in five pieces of it. The services repeatedly and regularly, been terrible. Long wait times, and I've had to stand around for long periods of time to even get someone to take the time to greet me. I would not recommend anyone to come here. Anymore at least.
Atmosphere: 1
Food: 1
Service: 1
ABCD EFG (N/A)
Had the worst experience at this location, the lobby was closed so had to go through the drive through, told the employee what I wanted and then to get home my whole order is completely messed up, and chicken was not even hot tasted so disgusting, son fries was not even hot and dark brown, I will never eat at this establishment ever again. This is my First And Last Time.
The manager Stephanie is Amazing she has exceptional customer. Very polite and courteous I hight recommend coming here its clean and kid friendly.
Atmosphere: 5
Food: 5
Service: 5
KFC on Hwy 72W in Madison, AL, provided a clean and cozy dining experience tonight. The lobby and seating area were well-maintained and inviting. 🪑✨ The staff were polite, friendly, and did a great job wearing gloves properly when handling food, which is always appreciated. 🙌🍟
However, the restrooms 🚻 need a bit of a modern upgrade. While they were clean 🧼, the setup is outdated—you have to touch door handles, the commode handle 🚪🚽, and unfortunately, there’s no hand sanitizer available. 😕🧴 It’s something to be mindful of to ensure your hands are squeaky clean before heading back to your meal.
The service was a bit on the slow side tonight 🕒, but the employees’ kindness and professionalism made up for it. 😊 If you’re not in a hurry and looking for a well-kept spot for your fried chicken fix 🍗, this KFC is worth a visit. Just be sure to wash your hands thoroughly and bring your own hand sanitizer for peace of mind! ✋🧼
Atmosphere: 2
Service: 1
Takeout order was incorrect. Chicken was wet, greasy, and practically tasteless.
Atmosphere: 2
Food: 1
Service: 2
Let me tell you.. I ordered 2 boxes, 3.pieces paid over $30 because I got drinks and desert. After I drove off I looked in the bag. There were no deserts, condiments or cutlery. I called about it and asked for a manager to resolve the situation. When she got on I tried to explain and she started yelling at me accusing me of being disrespectful. Then she hung up on me. I was returning to get a refund and then I realized I had not been given a receipt.I dropped it but I certainly won't be back and I hope the owner addresses his very real issue of customer service and hospitality.
Atmosphere: 1
Food: 2
Service: 1
No Buffet!!!! Don't believe the sign ??
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Fried Chicken
I just left there with Mac n cheese was oily, bone in chicken wings that I had purchased was the sauce was watery and distasteful. I don’t know who is cooking but……
Food: 1
Dirty didn’t apologize for messing up my order light a cigarette has they handed me my food.
Atmosphere: 1
Food: 2
Service: 1
I ordered the 8 for 10 deal and was given 7 pieces instead of eight.
Atmosphere: 1
Food: 1
Service: 1
waited 30 minutes to get our food and they still gave us the wrong order. will not be coming back
Atmosphere: 1
Food: 1
Service: 1
WOW! Have not been in this establishment since before COVID. WHAT A CHANGE! It has been completely revamped and looks new. I was served by a lady named Ester M and she could not have been nicer. I tried the $5.00 Nuggets Meal and it was quite good. No greasy taste and the chicken was nice and moist. The only thing that prevents me from giving this location a five star rating is the duplicitous sign indicating that they have a Buffet when in fact the Buffet area is a storage area. Since reopening reopend the Buffet sign has been displayed. Strongly suggest the manager get a ladder and a can of black spray paint and paint over Buffet on the outdoor sign. That is disrespectful to lure in potential customers only to be told that they no longer have the Buffet. The Colonel would be pissed.
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
They have terrible attitudes
Service: 1
8:45 PM on a Saturday night ..spent $9 on 2 chicken littles and a drink in drive through. Dining room closed and as always no chicken sandwiches can be made this late. Drink was 3.79. Refuted a refill even though dining room should have been open
Food was fresh and customer service was good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Gravy, Chicken Sandwich Combo
Once upon a Time this was my favorite KFC in the area. Last time I was here I got a famous bowl tasted like beef top ramen. The chicken was old and gray, and they only put in five pieces of it. The services repeatedly and regularly, been terrible. Long wait times, and I've had to stand around for long periods of time to even get someone to take the time to greet me. I would not recommend anyone to come here. Anymore at least.
Atmosphere: 1
Food: 1
Service: 1
Had the worst experience at this location, the lobby was closed so had to go through the drive through, told the employee what I wanted and then to get home my whole order is completely messed up, and chicken was not even hot tasted so disgusting, son fries was not even hot and dark brown, I will never eat at this establishment ever again. This is my First And Last Time.
Atmosphere: 1
Food: 1
Service: 1
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