While waiting in line, another guest had an issue with his order. The cashier (short girl with short dark curly hair) gave him visible attitude and disrespect. She told the manager and then went to the back to fix her hair. Minutes later when she came back, she walked around and never paid us any attention. I then decided to order online since it was apparent we were not going to get service from her. After I submitted the order, I realized I had accidentally selected a chocolate base for a frosty when I meant vanilla. I then walked up to the counter to ask the cashier if there was a way to change it. When asked this question she gave me a side eye and then went to look at the receipt for the order. I told her if it was a problem to change it then it was fine to be chocolate. She said “which one did you want vanilla for”, I told her which one and then she said “of course it’s the one I am about to make” with an eye roll. I said “is it a problem to change it?” She very sarcastically said “no”, did another eye roll, and turned her back. When we picked up the order we said “thank you very much” and she didn’t respond, she just turned away.
This was the most disrespect I have ever received or seen from any employee in customer service.
Atmosphere: 1
Food: 1
Service: 1
Emilie Bryant
There was a blonde lady here tonight that was so rude getting upset with me and other customers for asking simple questions. And the guy working on the fries in a purple sweatshirt kept texting on his phone then scooping fries and touching them with no gloves and he wasn’t washing his hands. The line cook was wearing gloves but had his phone on the counter and kept scrolling on his phone in between each burger/sandwich with his gloves on and then touching the food with the same gloves. I waited so long for my food I watched for a while and by the time I got the food I couldn’t even bring myself to eat it after watching. I definitely won’t be back.
Atmosphere: 1
Service: 1
Lorena Santos
Best customer service in the area
Atmosphere: 5
Food: 4
Service: 5
Quiana Ward
I dash just for moments like this. Cass/Cash.... Manager on night shift at 10:44pm. Friday 8/29.....I will be sure to let corporate know you're throwing food while I'm at the drive thru window!!! Thanks Wendy's for hiring these people!
Service: 1
Caleb Hester
Big Wendy's fan! Convient location and good parking with the best nuggets in town🔥
Atmosphere: 5
Food: 5
Service: 5
lunx502
Twice now I've had to come through the drive through to pick up orders for Uber. No stickers securing the bags, no stickers securing the lids on the drinks, or frosty, and the second time no one would answer the drivethrough speaker at 10:45pm even though they don't close till 1 am.
Atmosphere: 1
Food: 1
Service: 1
Richard Anderson
The burger bun was cold and the meat was old. Employees had shirts untucked and hats on backwards. The dining room was dirty and I waited 8 mins for a son of a baconator burger. Nobody tended to the needs of the guests on the front counter at all and several left. Management needs to have more floor management skills in place or this business will continue to suffer.
Atmosphere: 1
Food: 1
Service: 1
Kathleen Rogers
I swung by for one of their limited time frosties (the caramel.....it did not disappoint!)
Atmosphere: 5
Food: 5
Service: 5
Bayleigh Rouse
my boyfriend went to get me a meal, and requested to take the egg and bacon off of their cobb salad. The lady said “I’m just not going to do all that”, and then proceeded to slam the drive thru window in our face. Absolutely unacceptable. She was working the window on 7/27 2025 at 10:15PM. do your job.
Atmosphere: 1
Food: 1
Service: 1
Marina Crawford
Employees just blatantly talk shit right in front of us at the drive-through. Also, the burger tasted terrible, and the pickle was somehow lovecraftian
Why accept an online order and take my money if you don't have what you need to prepare it? Why not include napkins when you KNOW it's a to-go order? Why would I come back?
Atmosphere: 1
Food: 2
Service: 1
Connie Mills
Walked in said hello. The cashier he just looked at me, said nothing. I ordered my son's and mine food. My chicken nuggets and fries cold. I kindly asked for them to be replaced. He told me it would be 3 minutes. After 5 minutes, I went stood at the counter. One of the 5 people working in the kitchen, looked at me gave me wicked smile. Then he got a box of fries, took one out put in his mouth and did that twice, and sat back down. while looking and softly laughing and looking at me. I stood and watched to make sure when I got my finally got my remake making sure they didn't do anything to our food. Then when the worker went to put my fries in the box, he picked up the tongs and very slowly put fries in the carton while looking at me. You know It's A Shame The Manager Or Shift Manager Wasn't There. They hire anyone that really doesn't want to work. Management need to just to fill a shift. I worked for Wendy's back in 1979 unti 1980. Back then everything was fresh beef pattied, fresh vegetables sliced, Chili made from Scratch every day from a recipe. We as worker's took pride in our work and had positive feedback. We were always friendly and cared about fabulous customer service. It's gone to the drain the last 15 years. We Will Never Be Back.
Sky Dallaz
HIRE PEOPLE THAT WILL WORK!!! They literally take one order , make it , than take the next order. Like bro , it’s so bad at night , I might go corporate complaint . My wife the one who gave me here waiting . Like bruh mane they got one employee car out here lol . Like damn chick fil a got a million employees.
Kelly Merritt
Waited for 45 minutes for fast food drive through for a frosty and fry. I can be patient and understanding when you’re busy but when you pull up to the window and and get rude service I’m not good with. Do better Wendy’s. We pay too much for fast food now to get horrible customer service. I will not eat at this Wendy’s anymore.
Mb Rise
It should be negative 5 stars. It’s that bad. I take my granddaughter to church on Wed nights and afterward we tend to go to Wendy’s for a Frosty and fries. It’s our thing. Last few times, service has been extraordinarily slow. I’m talking an hour in total to get a couple frosty’s and fries. And we were 3rd car in line. Last night, besides the usual lengthy time in line, our order was messed up after repeating it 3-4 times. When we eventually pulled around to pay and get the order (which was wrong) the smell wafting out of the place was nothing less than vile. It smelled horrible, not simply old grease, truly vile. I’m not sure what the odor was, just a level 15 out of 10 for being gross. The guy took my money, looked confused and couldn’t manage the change. Eventually he managed it. Meanwhile another guy, who moved really slow, made a chocolate caramel swirl instead of the vanilla caramel swirl frosty. It wasn’t even worth saying anything by that point. The fries were cold and the employees colder. No politeness of any sort. Because it took so long just to get to the window, which was only tolerable because I enjoy my granddaughters company, I asked if it was just the two of them working. He had me repeat the question twice then mumbled “there’s 3 of us.” Wendy’s, keep in mind that on Wednesday nights, right around the corner on Namce Rd, Church of the Highlamds lets out and lots of folks go right to Wendy’s. But not anymore. Last few times have been that awful. We’ll go to Freddy’s or Culver’s. Neither is quite as conveniently located but they’re MUCH more suited to take and provide orders in somewhere near reasonable time. You have a management/employee problem at this Wendy’s and unless it changes, and that smell is cleaned up, we won’t be back. I usually give fast food places a little leeway because it’s hard to operate and work one. But not so hard that you can’t do better. What we experienced was total incompetence by a couple employees who clearly had no idea what they were doing and didn’t even pretend to care. Good luck reorganizing. It’s overdue. And get the place cleaned properly. Or make your employees shower. That smell was awful.
While waiting in line, another guest had an issue with his order. The cashier (short girl with short dark curly hair) gave him visible attitude and disrespect. She told the manager and then went to the back to fix her hair. Minutes later when she came back, she walked around and never paid us any attention. I then decided to order online since it was apparent we were not going to get service from her. After I submitted the order, I realized I had accidentally selected a chocolate base for a frosty when I meant vanilla. I then walked up to the counter to ask the cashier if there was a way to change it. When asked this question she gave me a side eye and then went to look at the receipt for the order. I told her if it was a problem to change it then it was fine to be chocolate. She said “which one did you want vanilla for”, I told her which one and then she said “of course it’s the one I am about to make” with an eye roll. I said “is it a problem to change it?” She very sarcastically said “no”, did another eye roll, and turned her back. When we picked up the order we said “thank you very much” and she didn’t respond, she just turned away.
This was the most disrespect I have ever received or seen from any employee in customer service.
Atmosphere: 1
Food: 1
Service: 1
There was a blonde lady here tonight that was so rude getting upset with me and other customers for asking simple questions. And the guy working on the fries in a purple sweatshirt kept texting on his phone then scooping fries and touching them with no gloves and he wasn’t washing his hands. The line cook was wearing gloves but had his phone on the counter and kept scrolling on his phone in between each burger/sandwich with his gloves on and then touching the food with the same gloves. I waited so long for my food I watched for a while and by the time I got the food I couldn’t even bring myself to eat it after watching. I definitely won’t be back.
Atmosphere: 1
Service: 1
Best customer service in the area
Atmosphere: 5
Food: 4
Service: 5
I dash just for moments like this. Cass/Cash.... Manager on night shift at 10:44pm. Friday 8/29.....I will be sure to let corporate know you're throwing food while I'm at the drive thru window!!! Thanks Wendy's for hiring these people!
Service: 1
Big Wendy's fan! Convient location and good parking with the best nuggets in town🔥
Atmosphere: 5
Food: 5
Service: 5
Twice now I've had to come through the drive through to pick up orders for Uber. No stickers securing the bags, no stickers securing the lids on the drinks, or frosty, and the second time no one would answer the drivethrough speaker at 10:45pm even though they don't close till 1 am.
Atmosphere: 1
Food: 1
Service: 1
The burger bun was cold and the meat was old. Employees had shirts untucked and hats on backwards. The dining room was dirty and I waited 8 mins for a son of a baconator burger. Nobody tended to the needs of the guests on the front counter at all and several left. Management needs to have more floor management skills in place or this business will continue to suffer.
Atmosphere: 1
Food: 1
Service: 1
I swung by for one of their limited time frosties (the caramel.....it did not disappoint!)
Atmosphere: 5
Food: 5
Service: 5
my boyfriend went to get me a meal, and requested to take the egg and bacon off of their cobb salad. The lady said “I’m just not going to do all that”, and then proceeded to slam the drive thru window in our face. Absolutely unacceptable. She was working the window on 7/27 2025 at 10:15PM. do your job.
Atmosphere: 1
Food: 1
Service: 1
Employees just blatantly talk shit right in front of us at the drive-through. Also, the burger tasted terrible, and the pickle was somehow lovecraftian
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Why accept an online order and take my money if you don't have what you need to prepare it? Why not include napkins when you KNOW it's a to-go order? Why would I come back?
Atmosphere: 1
Food: 2
Service: 1
Walked in said hello. The cashier he just looked at me, said nothing. I ordered my son's and mine food. My chicken nuggets and fries cold. I kindly asked for them to be replaced. He told me it would be 3 minutes. After 5 minutes, I went stood at the counter. One of the 5 people working in the kitchen, looked at me gave me wicked smile. Then he got a box of fries, took one out put in his mouth and did that twice, and sat back down. while looking and softly laughing and looking at me. I stood and watched to make sure when I got my finally got my remake making sure they didn't do anything to our food. Then when the worker went to put my fries in the box, he picked up the tongs and very slowly put fries in the carton while looking at me. You know It's A Shame The Manager Or Shift Manager Wasn't There. They hire anyone that really doesn't want to work. Management need to just to fill a shift. I worked for Wendy's back in 1979 unti 1980. Back then everything was fresh beef pattied, fresh vegetables sliced, Chili made from Scratch every day from a recipe. We as worker's took pride in our work and had positive feedback. We were always friendly and cared about fabulous customer service. It's gone to the drain the last 15 years. We Will Never Be Back.
HIRE PEOPLE THAT WILL WORK!!! They literally take one order , make it , than take the next order. Like bro , it’s so bad at night , I might go corporate complaint . My wife the one who gave me here waiting . Like bruh mane they got one employee car out here lol . Like damn chick fil a got a million employees.
Waited for 45 minutes for fast food drive through for a frosty and fry. I can be patient and understanding when you’re busy but when you pull up to the window and and get rude service I’m not good with. Do better Wendy’s. We pay too much for fast food now to get horrible customer service. I will not eat at this Wendy’s anymore.
It should be negative 5 stars. It’s that bad.
I take my granddaughter to church on Wed nights and afterward we tend to go to Wendy’s for a Frosty and fries. It’s our thing. Last few times, service has been extraordinarily slow. I’m talking an hour in total to get a couple frosty’s and fries. And we were 3rd car in line. Last night, besides the usual lengthy time in line, our order was messed up after repeating it 3-4 times. When we eventually pulled around to pay and get the order (which was wrong) the smell wafting out of the place was nothing less than vile. It smelled horrible, not simply old grease, truly vile. I’m not sure what the odor was, just a level 15 out of 10 for being gross. The guy took my money, looked confused and couldn’t manage the change. Eventually he managed it. Meanwhile another guy, who moved really slow, made a chocolate caramel swirl instead of the vanilla caramel swirl frosty. It wasn’t even worth saying anything by that point. The fries were cold and the employees colder. No politeness of any sort. Because it took so long just to get to the window, which was only tolerable because I enjoy my granddaughters company, I asked if it was just the two of them working. He had me repeat the question twice then mumbled “there’s 3 of us.”
Wendy’s, keep in mind that on Wednesday nights, right around the corner on Namce Rd, Church of the Highlamds lets out and lots of folks go right to Wendy’s. But not anymore. Last few times have been that awful. We’ll go to Freddy’s or Culver’s. Neither is quite as conveniently located but they’re MUCH more suited to take and provide orders in somewhere near reasonable time. You have a management/employee problem at this Wendy’s and unless it changes, and that smell is cleaned up, we won’t be back. I usually give fast food places a little leeway because it’s hard to operate and work one. But not so hard that you can’t do better. What we experienced was total incompetence by a couple employees who clearly had no idea what they were doing and didn’t even pretend to care. Good luck reorganizing. It’s overdue. And get the place cleaned properly. Or make your employees shower. That smell was awful.
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