Terrible location with lots of lazy slow workers whom have no care or concerns for customers!!! Morning shift.... except the twin ladies who showed up after I had already been there 15 minutes past pick up tim!!!!!!!
Paradox East
Huntsville/Madison Al 1197 Dear Akira Mcclain - I hope you have more managers and employees like Jackie. She really made an impression this morning and convinced me that empathy , service, and consideration is not completely extinct in this business. Too many employees and managers do not go the mile let alone any extra. Simple order this morning #22 biscuit combo with a raspberry drink. The front counter raspberry was flat she instructed someone to make a new large one fresh from drive through. they brought a small one out that was flat as well. She reminded them to make it large and let me know she would change out both drinks. To the other customers she continued to check on their orders which were also taking a little longer than expected. It's expected that orders are cooked to order yet another customer walked in with cold fries, so clearly the culture is not followed yet I can tell she's doing her absolute best to change that. I'm not eating there unless Jackie is there. Her I can trust.
Atmosphere: 3
Food: 5
Service: 5
Aundra Troupe
It was ok.
Atmosphere: 1
Food: 2
Service: 1
Amanda Swain
I regularly visit this location for one person only. Emily. That girl is the sweetest! She goes above and beyond every time I am there and it never stops surprising me how much friendliness is in one person. Thanks again Emily and team for giving us another great experience yesterday!
Atmosphere: 5
Food: 5
Service: 5
aj
Love whataburger, this spot needs to be shutdown though. Horrendous service, the workers are literally arguing and I haven’t gotten my food in like 30 mins in an empty store. This store sucks terribly
Oh and they can’t cook to save their life. Demolish this place
Atmosphere: 1
Food: 1
Service: 1
Rachel Robinson
Burgers have a been hot and fresh the past few visits. Staff is nice and helpful. I would recommend coming to this location!
Atmosphere: 5
Food: 5
Service: 5
Ffg Ff
Rude staff and too short staffed
Atmosphere: 1
Food: 1
Service: 1
James Akers
SAVE YOU MONEY...38 minutes from order till we got our food. Staff was disrespectful and useless. And as far atmosphere, I've had more fun at the dentist than here.
Atmosphere: 1
Food: 1
Service: 1
Prapul Nandu
I have an order from this store it is 20+ minutes I am waiting here my order is just having drinks and 3 pc chicken strips, but the order was not even ready and employees were not helpful. I don't know how this restaurant can stay in business when it takes 30 minutes to order and get your food. I don’t know may be they don’t want any customers to come again.
Atmosphere: 1
Food: 1
Service: 1
Chuck Graham
I've been a Whataburger customer for over forty years, and I keep coming back because I love the food. Once again the food was good, but the service... I don't know how this restaurant can stay in business when it takes twenty minutes to order and get your food. It will be a long while before I return to this location.
I stood in line, never received any offer to take my order. I will NOT be back!!!
Service: 1
Samantha
Quick and good
Patrick b
Came here after work, was around 2 am, and my order was messed up. This isn’t the first time my order has been messed up coming here after work. This time I ordered a #3 and a number #14. The #3 was correct and hot which was good, but the #14 was what was messed up. Supposed to be a 9 count and only got 5. Wasn’t sauced and didn’t get my extra sauce on side that I asked for.
Atmosphere: 3
Food: 3
Service: 2
J J
The service is bad because they scam customers out of their money by having menu prices lower than what they charge at the window. I go to this location often but tonight I realized I was getting charged at least $4 more than the menu price. I ordered a meal for $7.59 but was charged $12.09. So I asked was I charge for sauce too. The guy says yes. He charged me 40 cents for a sauce after he had already charged me for 2 slices of cheese and a upcharge on onion rings. I told him I don't want the sauce so then it went down to $11.65. When I looked at the reciept, he charged me $9.59 for the meal. I don't like to look at a menu price then be charged a higher price when I pay. It should also be specified on the menu that sauces does not come with your meal.
Atmosphere: 1
Food: 3
Service: 1
Amy Ramsdell
Restaurant was in a state of disarray and although service was friendly mistakes were made. We were brought a strawberry soda instead of a strawberry shake and a plain cheese burger came fully loaded with mustard, mayo, ketchup, lettuce, tomato, and onion.
Terrible location with lots of lazy slow workers whom have no care or concerns for customers!!! Morning shift.... except the twin ladies who showed up after I had already been there 15 minutes past pick up tim!!!!!!!
Huntsville/Madison Al 1197
Dear Akira Mcclain - I hope you have more managers and employees like Jackie. She really made an impression this morning and convinced me that empathy , service, and consideration is not completely extinct in this business. Too many employees and managers do not go the mile let alone any extra. Simple order this morning #22 biscuit combo with a raspberry drink. The front counter raspberry was flat she instructed someone to make a new large one fresh from drive through. they brought a small one out that was flat as well. She reminded them to make it large and let me know she would change out both drinks. To the other customers she continued to check on their orders which were also taking a little longer than expected. It's expected that orders are cooked to order yet another customer walked in with cold fries, so clearly the culture is not followed yet I can tell she's doing her absolute best to change that. I'm not eating there unless Jackie is there. Her I can trust.
Atmosphere: 3
Food: 5
Service: 5
It was ok.
Atmosphere: 1
Food: 2
Service: 1
I regularly visit this location for one person only. Emily. That girl is the sweetest! She goes above and beyond every time I am there and it never stops surprising me how much friendliness is in one person. Thanks again Emily and team for giving us another great experience yesterday!
Atmosphere: 5
Food: 5
Service: 5
Love whataburger, this spot needs to be shutdown though. Horrendous service, the workers are literally arguing and I haven’t gotten my food in like 30 mins in an empty store. This store sucks terribly
Oh and they can’t cook to save their life. Demolish this place
Atmosphere: 1
Food: 1
Service: 1
Burgers have a been hot and fresh the past few visits. Staff is nice and helpful. I would recommend coming to this location!
Atmosphere: 5
Food: 5
Service: 5
Rude staff and too short staffed
Atmosphere: 1
Food: 1
Service: 1
SAVE YOU MONEY...38 minutes from order till we got our food. Staff was disrespectful and useless. And as far atmosphere, I've had more fun at the dentist than here.
Atmosphere: 1
Food: 1
Service: 1
I have an order from this store it is 20+ minutes I am waiting here my order is just having drinks and 3 pc chicken strips, but the order was not even ready and employees were not helpful. I don't know how this restaurant can stay in business when it takes 30 minutes to order and get your food. I don’t know may be they don’t want any customers to come again.
Atmosphere: 1
Food: 1
Service: 1
I've been a Whataburger customer for over forty years, and I keep coming back because I love the food. Once again the food was good, but the service... I don't know how this restaurant can stay in business when it takes twenty minutes to order and get your food. It will be a long while before I return to this location.
Atmosphere: 3
Food: 5
Service: 1
Restaurantji Recommends
I stood in line, never received any offer to take my order. I will NOT be back!!!
Service: 1
Quick and good
Came here after work, was around 2 am, and my order was messed up. This isn’t the first time my order has been messed up coming here after work. This time I ordered a #3 and a number #14. The #3 was correct and hot which was good, but the #14 was what was messed up. Supposed to be a 9 count and only got 5. Wasn’t sauced and didn’t get my extra sauce on side that I asked for.
Atmosphere: 3
Food: 3
Service: 2
The service is bad because they scam customers out of their money by having menu prices lower than what they charge at the window. I go to this location often but tonight I realized I was getting charged at least $4 more than the menu price. I ordered a meal for $7.59 but was charged $12.09. So I asked was I charge for sauce too. The guy says yes. He charged me 40 cents for a sauce after he had already charged me for 2 slices of cheese and a upcharge on onion rings. I told him I don't want the sauce so then it went down to $11.65. When I looked at the reciept, he charged me $9.59 for the meal. I don't like to look at a menu price then be charged a higher price when I pay. It should also be specified on the menu that sauces does not come with your meal.
Atmosphere: 1
Food: 3
Service: 1
Restaurant was in a state of disarray and although service was friendly mistakes were made. We were brought a strawberry soda instead of a strawberry shake and a plain cheese burger came fully loaded with mustard, mayo, ketchup, lettuce, tomato, and onion.
Atmosphere: 3
Food: 3
Service: 4
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