Recommended dishes: Stack of Pancakes, Breakfast Deluxe, Grits, Hashbrowns, Breakfast Special
Takeout: Yes
Curbside pickup: Yes
Mary Brooks
The Big Jack's Burger's are Delicious ?
Doug Smith
Went through the drive thru but the biscuit was outstanding as always. The service was really good as well. The attendant was nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Biscuit, Breakfast Deluxe, Breakfast Special
Cathy Steindecker
We only got shakes, they don't do taco's anymore and that's what we wanted
Atmosphere: 2
Food: 5
Service: 3
J Grier
Ordered two milkshakes on the app on my way home during severe thunderstorm so the restaurant wasn’t busy. I pulled up to the drive thru speaker and a black man said “can I take your order”. I always pay attention whether I’m greeted or not at a drive thru or dining in at a restaurant. Nevertheless, I responded with I placed an order on the app….his response was “the milkshakes…pull forward.” I pulled up to the window and a young black girl opens the window and says….”did you order something”. I said I placed an order on the app and she said “oh the milkshakes….can you pull forward”? I said yes ma’am. Long story short I waited 15 minutes and watch 5 other customers get waited on in the drive thru before I decided to back up to the window. The young black girl opened the window and was about to ask me again did I order something when she stopped, recognized me and her mouth dropped open. The look on her face clearly showed she had forgotten about telling me to pull forward. I didn’t wait for her to say anything …I said give me my money back. She never said I’m sorry, kiss my butt or showed any remorse for her pour work ethic. She turned around, threw my milkshakes away and yelled for the manager I assumed. A black man walks up and said “if you want a refund I can’t do anything….you’ll have to cancel the order on the app”. I immediately recognized his voice from when I initially pulled up to the drive thru speaker. So I clarified and asked…..if I cancel the order on the app my credit card will be refunded? He said “yep”. Keep in mind this is the manager who was aware I arrived to pick up my order, but yet forgot about me just like his employee did and neither person who is black ever offered an apology. Why is that? Is it because I’m white or perhaps just poor customer service or maybe it’s just complete incompetence? FYI, the manager was completely wrong or lied through his teeth because the app doesn’t offer a refund option on orders. The app only instructed me to call the Millbrook Jack’s for a refund and when I called the number it supplied….would ring once and hang up. Bottom line is ….. customers deserve better service, should expect what they pay for in a reasonable amount of time or at the least …..accurate information or an apology when an employee or manager screws up. The Jack’s Family Restaurant in Millbrook, Alabama failed in every aspect today. My point to this is to make hard working people aware that an order as small as two milkshakes can be disastrous if the wrong restaurant is chosen. Especially if that restaurant doesn’t have a diverse staff with any pride in job performance on or at least…..simple common courtesy regardless of skin tone. My suggestion is to expect nothing less than perfection from any restaurant where you spend money, but be aware if you choose this Jack’s. I left the manager with this message before I drove away and I’ll suggest this to every customer in any drive thru to do the same. “I will not pull forward ever again in a drive thru. The people behind me can wait their turn just as I had to do for my order.”I wasn’t surprised when the manager showed he couldn’t have cared any less cause he only grinned at me while closing the drive thru window. Imagine that!I called Jack’s corporate headquarters. The automated message said to leave my name and number and someone would return my call as soon as possible. Two hours later ….. no return phone call and still no refund. Unfortunately, I’m seeing a pattern of poor customer service with this company. Buyer beware!
Atmosphere: 1
Service: 1
Carrie 2
Went yesterday around 2:30pm..through the drive thru and they didn't get my order right So I came back and went inside..the people and the back was so unprofessional standing there eating chicken and lol..the guy that was frying the chicken was disrespectful saying he didn't have anymore chicken..typical for these young people who don't take their job seriously
Amie Mahaffey
Everything was fine
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Two-Piece Fried Chicken Meal
Paul Dzwonczyk
Waited 10min for cold fries and a cold burger.chicken steps where okay.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Sandwich
Charish Boyd
Had a lovely time, food was fresh, service was excellent! The manager Zee always was a delight as well. Food is always good at this location, I don’t even live by this jacks and go to it every time I have a taste for it! Would recommend anyone to stop here and grab a bite to eat!
I do not normally go online and do reviews, but this one is necessary. If I could give this Jack's a zero star I would. So I am nursing supervisor and this past weekend we had a very stressful day at work. I decided to buy lunch for everyone. So I sent a staff member to go get us some Jack's. It was a large order and I spent $99 and some change. When my staff member came back with the food, half of the order was missing! Remember I said it was a very stressful day and everyone was starving. So I called Jack's to see if they would deliver me the food they left off my order. The manager Yolanda, said she could not do that. I said ok, well can you refund me the money I paid for the food that was missing. Yolanda said I would have to come all the way back up there to get a refund. I explained to her how inconvenient that would be for me and if I had to drive all they way back to Millbrook for a refund because of their error I should get I a full refund. She said I could only get a full refund if I brought back all the food!!! Mind you the food was cold at this point because we all wanted to eat together and I wasting time on the phone and half the staff were missing their order. I politely asked who her boss was and asked if I could speak with her. Her name is Miesha Brown. She is supposedly the store director. She said the same thing that Yolanda said. When I asked for her bosses name she said his name was Chris and that she would not have him call me because she was trying to handle it at a local level. I explained to her that she was not doing a good job of handling it. She hung up in my face!!!! Jack's never gave my staff member a receipt!! So I honestly don't even know everything that was missing, because like I said it was a very stressful day at work. I just know half of my staff had to wait for me to door dash! So Jack's literally stole money from me and did not even try to make it right! Super disappointed in Jack's in Millbrook, AL. Their management team is very unprofessional and they have no idea how to handle custom service issues! Stay away from that Jack's! They will steal money from you!
Atmosphere: 1
Food: 1
Service: 1
Victoria Lambert
The lines are terribly long but the food is affordable. It's easier to order for pickup so you don't waste your time.
Atmosphere: 2
Food: 4
Service: 3
Stephen Everett
Great food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
Janet Parsona
Yesterday 3/1/2024 was the 3rd time recently I picked up food. I ordered 3 big Jack's with cheese, large fries and coke. 3 strawberry cream cheese pies. The burgers were cold, meat dried out. cheese on only one, big jack is supposed to have lettuce tomatoes pickle n onion. No cheese on two, lettuce honestly, about 4 peices about the size of coconut flake, no pickle, just a few little tiny tiny onion pieces. One slice tomatoe. The fries were cold and soggy and no seasoning. The pies I got one strawberry the other 2 apple. If I was the manager I'd be ashamed to sell such food. Management should check to see what the line cooks are doing. I threw up after eating it. I won't be back because it's the 3rd time lately I ordered at Jack's millbrook and got sorry food.
Atmosphere: 1
Food: 1
Service: 1
Raymond Williams
Absolutely the worst drive through service in the State of Alabama.
Great breakfast
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Stack of Pancakes, Breakfast Deluxe, Grits, Hashbrowns, Breakfast Special Takeout: Yes Curbside pickup: Yes
The Big Jack's Burger's are Delicious ?
Went through the drive thru but the biscuit was outstanding as always. The service was really good as well. The attendant was nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Biscuit, Breakfast Deluxe, Breakfast Special
We only got shakes, they don't do taco's anymore and that's what we wanted
Atmosphere: 2
Food: 5
Service: 3
Ordered two milkshakes on the app on my way home during severe thunderstorm so the restaurant wasn’t busy. I pulled up to the drive thru speaker and a black man said “can I take your order”. I always pay attention whether I’m greeted or not at a drive thru or dining in at a restaurant. Nevertheless, I responded with I placed an order on the app….his response was “the milkshakes…pull forward.” I pulled up to the window and a young black girl opens the window and says….”did you order something”. I said I placed an order on the app and she said “oh the milkshakes….can you pull forward”? I said yes ma’am. Long story short I waited 15 minutes and watch 5 other customers get waited on in the drive thru before I decided to back up to the window. The young black girl opened the window and was about to ask me again did I order something when she stopped, recognized me and her mouth dropped open. The look on her face clearly showed she had forgotten about telling me to pull forward. I didn’t wait for her to say anything …I said give me my money back. She never said I’m sorry, kiss my butt or showed any remorse for her pour work ethic. She turned around, threw my milkshakes away and yelled for the manager I assumed. A black man walks up and said “if you want a refund I can’t do anything….you’ll have to cancel the order on the app”. I immediately recognized his voice from when I initially pulled up to the drive thru speaker. So I clarified and asked…..if I cancel the order on the app my credit card will be refunded? He said “yep”. Keep in mind this is the manager who was aware I arrived to pick up my order, but yet forgot about me just like his employee did and neither person who is black ever offered an apology. Why is that? Is it because I’m white or perhaps just poor customer service or maybe it’s just complete incompetence? FYI, the manager was completely wrong or lied through his teeth because the app doesn’t offer a refund option on orders. The app only instructed me to call the Millbrook Jack’s for a refund and when I called the number it supplied….would ring once and hang up. Bottom line is ….. customers deserve better service, should expect what they pay for in a reasonable amount of time or at the least …..accurate information or an apology when an employee or manager screws up. The Jack’s Family Restaurant in Millbrook, Alabama failed in every aspect today. My point to this is to make hard working people aware that an order as small as two milkshakes can be disastrous if the wrong restaurant is chosen. Especially if that restaurant doesn’t have a diverse staff with any pride in job performance on or at least…..simple common courtesy regardless of skin tone. My suggestion is to expect nothing less than perfection from any restaurant where you spend money, but be aware if you choose this Jack’s. I left the manager with this message before I drove away and I’ll suggest this to every customer in any drive thru to do the same. “I will not pull forward ever again in a drive thru. The people behind me can wait their turn just as I had to do for my order.”I wasn’t surprised when the manager showed he couldn’t have cared any less cause he only grinned at me while closing the drive thru window. Imagine that!I called Jack’s corporate headquarters. The automated message said to leave my name and number and someone would return my call as soon as possible. Two hours later ….. no return phone call and still no refund. Unfortunately, I’m seeing a pattern of poor customer service with this company. Buyer beware!
Atmosphere: 1
Service: 1
Went yesterday around 2:30pm..through the drive thru and they didn't get my order right So I came back and went inside..the people and the back was so unprofessional standing there eating chicken and lol..the guy that was frying the chicken was disrespectful saying he didn't have anymore chicken..typical for these young people who don't take their job seriously
Everything was fine
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Two-Piece Fried Chicken Meal
Waited 10min for cold fries and a cold burger.chicken steps where okay.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Sandwich
Had a lovely time, food was fresh, service was excellent! The manager Zee always was a delight as well. Food is always good at this location, I don’t even live by this jacks and go to it every time I have a taste for it! Would recommend anyone to stop here and grab a bite to eat!
Atmosphere: 5
Food: 5
Service: 5
They basically have good food all the way
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
I do not normally go online and do reviews, but this one is necessary. If I could give this Jack's a zero star I would. So I am nursing supervisor and this past weekend we had a very stressful day at work. I decided to buy lunch for everyone. So I sent a staff member to go get us some Jack's. It was a large order and I spent $99 and some change. When my staff member came back with the food, half of the order was missing! Remember I said it was a very stressful day and everyone was starving. So I called Jack's to see if they would deliver me the food they left off my order. The manager Yolanda, said she could not do that. I said ok, well can you refund me the money I paid for the food that was missing. Yolanda said I would have to come all the way back up there to get a refund. I explained to her how inconvenient that would be for me and if I had to drive all they way back to Millbrook for a refund because of their error I should get I a full refund. She said I could only get a full refund if I brought back all the food!!! Mind you the food was cold at this point because we all wanted to eat together and I wasting time on the phone and half the staff were missing their order. I politely asked who her boss was and asked if I could speak with her. Her name is Miesha Brown. She is supposedly the store director. She said the same thing that Yolanda said. When I asked for her bosses name she said his name was Chris and that she would not have him call me because she was trying to handle it at a local level. I explained to her that she was not doing a good job of handling it. She hung up in my face!!!! Jack's never gave my staff member a receipt!! So I honestly don't even know everything that was missing, because like I said it was a very stressful day at work. I just know half of my staff had to wait for me to door dash! So Jack's literally stole money from me and did not even try to make it right! Super disappointed in Jack's in Millbrook, AL. Their management team is very unprofessional and they have no idea how to handle custom service issues! Stay away from that Jack's! They will steal money from you!
Atmosphere: 1
Food: 1
Service: 1
The lines are terribly long but the food is affordable. It's easier to order for pickup so you don't waste your time.
Atmosphere: 2
Food: 4
Service: 3
Great food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
Yesterday 3/1/2024 was the 3rd time recently I picked up food. I ordered 3 big Jack's with cheese, large fries and coke. 3 strawberry cream cheese pies. The burgers were cold, meat dried out. cheese on only one, big jack is supposed to have lettuce tomatoes pickle n onion. No cheese on two, lettuce honestly, about 4 peices about the size of coconut flake, no pickle, just a few little tiny tiny onion pieces. One slice tomatoe. The fries were cold and soggy and no seasoning. The pies I got one strawberry the other 2 apple. If I was the manager I'd be ashamed to sell such food. Management should check to see what the line cooks are doing. I threw up after eating it. I won't be back because it's the 3rd time lately I ordered at Jack's millbrook and got sorry food.
Atmosphere: 1
Food: 1
Service: 1
Absolutely the worst drive through service in the State of Alabama.
Service: 1