Absolutely disgraceful!!Everytime i come gere something goes wrongThey never get my order right, online it says they close at 11pm but after placing our order and going through the drive thru twice and trying the door as it was locked? We called and told us they closed at 10pm and wouldnt refund us our money back!When i was at the drive thru the second time the one guy we saw inside shook his head at us and wouldnt even speak to me.After i called he hung up on me as well!1/10 will not be coming here again
Atmosphere: 1
Food: 1
Service: 1
Sydney Petty
Horrible workers horrible customer service. also update the hours to the correct time
Atmosphere: 1
Food: 3
Service: 1
D M
The staff are kind and have never gotten my order wrong. Oh, and the food was hot and delicious!Vegetarian options: Mashed potatoes and gravy, biscuits, coleslaw, and corn are my go-to veggie options.
Atmosphere: 3
Food: 5
Service: 5
alwyn ansley
OMG the chicken was so tough we could not eat it. Our dog even choked on the few pieces we gave him. I guess if we want fried chicken ever again we will have to go to Prattville.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Fried Chicken
Bruce Grace
Waited at the counter for 10 minutes before some customer yelled over the counter saying you got a customer.. then ordered a five pcs chicken tender and three 3pc chicken meal when got the order home nothing was right and chicken and mash potatoes and gravy were cold I mean ice cold and the chicken strip dipping sauce was not even in the order and the Biscuit was hard as a Rock could not even eat I'm glad I am from out of state I would hate to know this is the KFC in my town . They need to shut this location down or hire a new manager and staff . And while waiting I watched one employee open the chicken nugget tray and reach his bare hand in and get a nugget and put it in his mouth..there ratings will go way down if health department ever does a check.. and for paying $58 food should have been warm at least do not recommend this place to anyone or anything
Atmosphere: 1
Food: 1
Service: 1
big waves
went for some lunch doors was locked couldnt get in drive thru was extreme slow not worth the visit all other kfc are open and fully operational must be extremely bad managment here at this location will not return
Atmosphere: 1
Food: 1
Service: 1
Julie Orender
Sat in Drive through for 35 min. Then got cold food!!
Atmosphere: 2
Food: 2
Service: 1
Angela Gilliand
Love this KFC.... they are so sweet and friendly!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Colonel Fill Up, Crispy Colonel Box,
Missy Powell
My husband's nuggets and fries were over cooked. VERY Disappointed since KFC usually has the Best Fries, albeit Too expensive!!My Original Thigh and Leg were the scrawniest pieces of chicken I had Ever seen!! They looked like they came from a pigeon or something?!? ? The chicken at this location does taste much better (actually like the old Original Recipe) than the one in Prattville!
Food: 1
Service: 3
The Mopar Man
They ran out of chicken, stated their truck was late. As this was a 1st at this location. KFC out of chicken. I had to make sure by looking at sign to assure I was at KFC.
Thank you so much for the big last minute order on July 30th. The manager was so nice and helpful. The food was hot and ready! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Wings, Chicken Sandwich
Tammy Odell
After I placed my order drove to the window to pay. They made me drive to the Front of the Store. To receive my order, I could have walked in and place my order. They had several cars they were waiting. But no one was waiting in line.
Food: 4
Service: 3
George
Ordered a family pack and the chicken ? was dry and crunchy like it was under a heat lamp all day. Put me in mind of gas station chicken that had been made in the morning and sat all day. Biscuits were dry and crunchy as well. Staff was a bit snarky as if the order was ruining their perfect day. ? Everything else was good.
Atmosphere: 2
Food: 1
Service: 1
Sharon White
Great service everything was outstanding
R M
I had to wait a little bit, but hey it was the lunch rush, I expected thatBut the food was TOP TIER as was the service from the long haired man at the window.
Absolutely disgraceful!!Everytime i come gere something goes wrongThey never get my order right, online it says they close at 11pm but after placing our order and going through the drive thru twice and trying the door as it was locked? We called and told us they closed at 10pm and wouldnt refund us our money back!When i was at the drive thru the second time the one guy we saw inside shook his head at us and wouldnt even speak to me.After i called he hung up on me as well!1/10 will not be coming here again
Atmosphere: 1
Food: 1
Service: 1
Horrible workers horrible customer service. also update the hours to the correct time
Atmosphere: 1
Food: 3
Service: 1
The staff are kind and have never gotten my order wrong. Oh, and the food was hot and delicious!Vegetarian options: Mashed potatoes and gravy, biscuits, coleslaw, and corn are my go-to veggie options.
Atmosphere: 3
Food: 5
Service: 5
OMG the chicken was so tough we could not eat it. Our dog even choked on the few pieces we gave him. I guess if we want fried chicken ever again we will have to go to Prattville.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Fried Chicken
Waited at the counter for 10 minutes before some customer yelled over the counter saying you got a customer.. then ordered a five pcs chicken tender and three 3pc chicken meal when got the order home nothing was right and chicken and mash potatoes and gravy were cold I mean ice cold and the chicken strip dipping sauce was not even in the order and the Biscuit was hard as a Rock could not even eat I'm glad I am from out of state I would hate to know this is the KFC in my town . They need to shut this location down or hire a new manager and staff . And while waiting I watched one employee open the chicken nugget tray and reach his bare hand in and get a nugget and put it in his mouth..there ratings will go way down if health department ever does a check.. and for paying $58 food should have been warm at least do not recommend this place to anyone or anything
Atmosphere: 1
Food: 1
Service: 1
went for some lunch doors was locked couldnt get in drive thru was extreme slow not worth the visit all other kfc are open and fully operational must be extremely bad managment here at this location will not return
Atmosphere: 1
Food: 1
Service: 1
Sat in Drive through for 35 min. Then got cold food!!
Atmosphere: 2
Food: 2
Service: 1
Love this KFC.... they are so sweet and friendly!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Colonel Fill Up, Crispy Colonel Box,
My husband's nuggets and fries were over cooked. VERY Disappointed since KFC usually has the Best Fries, albeit Too expensive!!My Original Thigh and Leg were the scrawniest pieces of chicken I had Ever seen!! They looked like they came from a pigeon or something?!? ? The chicken at this location does taste much better (actually like the old Original Recipe) than the one in Prattville!
Food: 1
Service: 3
They ran out of chicken, stated their truck was late. As this was a 1st at this location. KFC out of chicken. I had to make sure by looking at sign to assure I was at KFC.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Thank you so much for the big last minute order on July 30th. The manager was so nice and helpful. The food was hot and ready! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Wings, Chicken Sandwich
After I placed my order drove to the window to pay. They made me drive to the Front of the Store. To receive my order, I could have walked in and place my order. They had several cars they were waiting. But no one was waiting in line.
Food: 4
Service: 3
Ordered a family pack and the chicken ? was dry and crunchy like it was under a heat lamp all day. Put me in mind of gas station chicken that had been made in the morning and sat all day. Biscuits were dry and crunchy as well. Staff was a bit snarky as if the order was ruining their perfect day. ? Everything else was good.
Atmosphere: 2
Food: 1
Service: 1
Great service everything was outstanding
I had to wait a little bit, but hey it was the lunch rush, I expected thatBut the food was TOP TIER as was the service from the long haired man at the window.
Atmosphere: 5
Food: 5
Service: 5