I picked up takeout last weekend after spending the evening at the hospital down the street with my dad. I was in a hurry, stressed and tired, so I guess I just signed the receipt for $31.26 without filling in the tip or total. A few days later, I received an alert from my credit card asking me if I left a 48% tip. $15 was added to the order making my total charge, $46.26. I can’t believe someone thought they had the right to fraudulently fill in the ticket.
I called that evening to resolve it, and they pulled the tickets and then proceeded to tell me that the ticket has $15 written in the tip line and $46.26 in the total and my signature, insinuating that I legitimately left that tip and signed for it. After several times of me stating that someone else wrote it in and asking why on earth I would leave a 48% tip on a takeout order, they agreed to refund me the tip and said it would take a few days. No apology. No asking me for details about the employee that literally committed fraud, just “you’ll have it back in a few days and have a good night”.
I sent a message to the manager, Chris to make him aware of what the employee did and then the lack customer service provided after it happened. Again, no apology, no explanation, just told me it would be refunded. I have never experienced this in my entire life. I love supporting local businesses, hence the reason I went there instead of going to a chain. I won’t be back and hope that it doesn’t happen to anyone else.
Brit Gee
Excellent!
Atmosphere: 5
Food: 5
Service: 5
Tyler Zimmerman (GalaxyLexus)
Sat down within 2 minutes German cock roach ran across grill…
Atmosphere: 1
Riley Chaney
Sat down at the grill and didn’t even have a chance to get our drinks before we saw a whole cockroach ON THE GRILL THAT THEY WERE GOING TO COOK ON.
Gina Reynolds
Went here with my son, daughter n law and grandsons. We had a great time.
Atmosphere: 5
Food: 5
Service: 5
Tony Braddock
For a Great Hibachi experience, this is the place. Very attentive staff and chefs do a great job of entertaining the group. Children will love it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hibachi Steak and Shrimp, Miso Soup
Daria Adams
The food was delicious and our chef was excellent!
Atmosphere: 5
Food: 5
Service: 5
Lisa Myers
Great sushi lunch with yummy soup $14.50 with salad. Fast , accurate service. Huge parking lot. Nice menu. Sushi rice prepared correctly
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Miso Soup, Roll
Neil Swartz
Sushi was decent..My wife wasn’t extremely impressed with the hibachi tho??
Atmosphere: 4
Food: 3
Service: 4
Spyda Burage
I love bamboo steakhouse me and my family eats here at least once a month. It gets a little steamy but it makes you feel like your eating in the amazon or something lol.
Recommended dishes: Hibachi Steak and Shrimp, Samurai Roll
Lauren Coleman
The staff here is great, but unfortunately a ROACH crawled across our table while we were eating. I can’t mentally eat there again after that, it was disgusting.
Atmosphere: 1
Food: 1
Service: 4
Jesus Chavez
This location is awesome it's a must try if ever in the vicinity the food is fantastic...
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Hibachi Steak and Shrimp, Miso Soup, Steak
Misty Evans
Traditional hibachi with shrimp and scallops and a good crunchy sushi roll. Both delish!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hibachi Steak and Shrimp, Roll
Bob Solarski
What a great surprise. Staff was fast and very friendly. Sushi and apps were great. Hibachi chef was wonderful. Food was perfect. Portions are big. We loved it!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hibachi Steak and Chicken, Hibachi Steak and Shrimp, Miso Soup, Roll
I picked up takeout last weekend after spending the evening at the hospital down the street with my dad. I was in a hurry, stressed and tired, so I guess I just signed the receipt for $31.26 without filling in the tip or total. A few days later, I received an alert from my credit card asking me if I left a 48% tip. $15 was added to the order making my total charge, $46.26. I can’t believe someone thought they had the right to fraudulently fill in the ticket. I called that evening to resolve it, and they pulled the tickets and then proceeded to tell me that the ticket has $15 written in the tip line and $46.26 in the total and my signature, insinuating that I legitimately left that tip and signed for it. After several times of me stating that someone else wrote it in and asking why on earth I would leave a 48% tip on a takeout order, they agreed to refund me the tip and said it would take a few days. No apology. No asking me for details about the employee that literally committed fraud, just “you’ll have it back in a few days and have a good night”. I sent a message to the manager, Chris to make him aware of what the employee did and then the lack customer service provided after it happened. Again, no apology, no explanation, just told me it would be refunded. I have never experienced this in my entire life. I love supporting local businesses, hence the reason I went there instead of going to a chain. I won’t be back and hope that it doesn’t happen to anyone else.
Excellent!
Atmosphere: 5
Food: 5
Service: 5
Sat down within 2 minutes German cock roach ran across grill…
Atmosphere: 1
Sat down at the grill and didn’t even have a chance to get our drinks before we saw a whole cockroach ON THE GRILL THAT THEY WERE GOING TO COOK ON.
Went here with my son, daughter n law and grandsons. We had a great time.
Atmosphere: 5
Food: 5
Service: 5
For a Great Hibachi experience, this is the place. Very attentive staff and chefs do a great job of entertaining the group. Children will love it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hibachi Steak and Shrimp, Miso Soup
The food was delicious and our chef was excellent!
Atmosphere: 5
Food: 5
Service: 5
Great sushi lunch with yummy soup $14.50 with salad. Fast , accurate service. Huge parking lot. Nice menu. Sushi rice prepared correctly
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Miso Soup, Roll
Sushi was decent..My wife wasn’t extremely impressed with the hibachi tho??
Atmosphere: 4
Food: 3
Service: 4
I love bamboo steakhouse me and my family eats here at least once a month. It gets a little steamy but it makes you feel like your eating in the amazon or something lol.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hibachi Steak and Shrimp
Restaurantji Recommends
Awesome place
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Hibachi Steak and Shrimp, Samurai Roll
The staff here is great, but unfortunately a ROACH crawled across our table while we were eating. I can’t mentally eat there again after that, it was disgusting.
Atmosphere: 1
Food: 1
Service: 4
This location is awesome it's a must try if ever in the vicinity the food is fantastic...
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Hibachi Steak and Shrimp, Miso Soup, Steak
Traditional hibachi with shrimp and scallops and a good crunchy sushi roll. Both delish!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hibachi Steak and Shrimp, Roll
What a great surprise. Staff was fast and very friendly. Sushi and apps were great. Hibachi chef was wonderful. Food was perfect. Portions are big. We loved it!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hibachi Steak and Chicken, Hibachi Steak and Shrimp, Miso Soup, Roll
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