Bop's Frozen Custard

We visited this location twice while staying at the hotel across the street. On Friday night, the young lady with the snake bite piercings was very friendly, which made me want to return the next night. There was a brief five-minute wait before someone came to take our order, and on the first night, they politely said, “Ring the bell when you’re ready.”
However, our experience on Saturday night around 10 PM was very different. The staff member with a ponytail and curly bun had the worst attitude I have ever experienced, was not welcoming, and borderline rude. While the ice cream was good, customer service is everything. When I kindly mentioned this to her shift leader, I overheard her say, “Someone is complaining about me, but I don’t really care,” which was extremely disappointing.
Overall, the ice cream is enjoyable, but the extremely poor attitude and inconsistent customer service ruined the experience. Her attitude makes me not want to ever return again.

Delicious and the staff was so friendly!

Uh mah gawd, this place went in and now I have problems. I didn’t know “ice cream” could be that smooth. Considering it’s dessert, it’s close enough for me to jog to…I don’t jog to it, but it is close enough. Man, I’m in so much trouble.

Awesome customer service and the best ice cream I have ever had in Mobile!!!! We will definitely be back, and reasonably priced!!! Please go and support them, they are truly a hidden gem!

very yummy

Great desserts

Atmosphere: 5

Food: 5

Service: 5

I went there at around 2:00 PM today on a Saturday to get some ice cream. I really wanted to try them. My bf went to go in and the door was locked. I thought well maybe they are only taking drive through orders for some reason. We went to the drive through and they wouldn't even come take our order. My bf even yelled "are y'all open?" We thought maybe they didn't know someone was trying to order. We drove by the window and saw 2 people in there working. They simply refused to serve us and take our order. They saw us pass. I was shocked and cannot believe it. Like Wow! You are already stuck off where no one can hardly see you and get to you and you are refusing to serve customers. Let's see how long they last here in Mobile! I sure won't ever go back to try them!

Atmosphere: 1

Food: 1

Service: 1

They turned the lights off and refused to service me five minutes before closing. I understand wanting to close early because you have somewhere to be but if you close at a certain time then you need to stay open till that time! Especially seeing as other have jobs as well and would like a treat after work. Very rude and disrespectful. Love the treats but will be telling others about this!

Atmosphere: 1

Food: 5

Service: 1

All I can say is amazing!!! Try it I promise you’ll be happy

Atmosphere: 5

Food: 5

Service: 5

Awesome experience and excellent custard combinations!

Atmosphere: 5

Food: 5

Service: 5

Delicious ice cream, GREAT customer service and a peaceful atmosphere inside and the sitting area outside, too!

Atmosphere: 5

Food: 5

Service: 5

I went to bops and was greeted by an individual named Malachi he was very informative explained to me what custard was and why it’s superior to ice cream, he answered ever question I had with a smile on his face I told him I liked strawberry and he gave me two amazing options one being the strawberry shortcake and the other a secret menu item called strawberry grace, he gave me many more but those were catered to me, I truly can not wait to try his other recommendations, service was also quick this place is a 10/5 I will definitely be back not only with myself but friends as well and I recommend everyone do the same! There specialty cards are also so cute.

Atmosphere: 5

Food: 5

Service: 5

During a hot day of running errands me and the wife decided to get some ice cream. I don't know how long this place has been open but we got excited to learn there was a frozen custard shop in West Mobile. And I'd have to say it's the best custard I've had around Mobile.
FYI, fudge browine was amazing and we'll definitely make another visit soon

Atmosphere: 5

Food: 5

Service: 5

The Birthday Cake Shaved Ice with sweet cream and stuffed with Vanilla custard was my daughter Favorite,, I had Strawberry Shortcake add cheesecake pieces was delicious.
Customer Service was Great and so Helpful,, super clean store

Atmosphere: 5

Food: 5

Service: 5

Very good shakes. Other than vegan base iced cream, it was hard to figure out what was vegan like if I wanted a malt or something. Needs the mix ins to be marked if they are vegan or not but I am happy for the vegan ice cream option to start with.