Oh my Lord this store is my new go to sandwich shop . The large sandwich is huge. The French dip has so much meat and it's my favorite sub although I haven't made it through all the others . YET! Try this shop and the friendly staff ! The owner is friendly and accommodating to satisfy the customers wishes and stomaches that hungers for these great sandwiches
Atmosphere: 5
Food: 5
Service: 5
HEATHER L
Great BOGO name deal. Order was accurate and young guy behind counter was fast & friendly with my order! Au jus for French dip could have more flavor but sandwiches were good!
Atmosphere: 5
Food: 4
Service: 5
Samantha Harris
This place was busy!!! Catering orders coming in and going out! The staff was so apologetic and polite. Brycen helped me choose a new sandwich to try and it's delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook and Ladder, Chips, Small Hooking Ladder on Wheat, Italian, New York Steamer
Carol Waters
Kid-friendliness: I can only state the children I’ve seen in the restaurant have been treated very friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook and Ladder, Chips
taz Max
Slow slow slow slow slow
Atmosphere: 3
Food: 4
Service: 1
Beth Dowdle
Ordered through the app at 1:12, and it showed it would be ready at 1:25. Didn't get my food until almost 2. Made me late back to work.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Hook and Ladder
Li Snow
Let me start by saying I LOVE firehouse subs BUT this experience has drastically changed how I feel ab them. So they had a deal 50% through the app, I ordered through the app for delivery - paid for my food instantly- waited a hour & 20 minutes just for them to cancel my order!! I call the physical location they say they won’t refund me so I ask will they remake it if I pick it up. At first they said yes then called back & said no! So I asked if I came in & ordered it could I still get the 50% deal they said no. So I ordered it through the app AGAIN -WITH NO REFUND ISSUED!- but was ineligible for the 50% because I guess it’s a one time deal & I obviously already used the deal the first time I ordered. So I get to location just for them not to have brownies I ordered- no big deal it’s whatever about that. I wasn’t compensated for my troubles in any way not even an apology for the inconvenience.. I get all the way home to find out THERES NO PICKLE IN THE BOXES!!!! It might sound petty but that’s one of the whole reasons we go to firehouse instead of other sub shops is for the pickle spear. We ordered combos with brownies. No brownies and no pickle spears. So we basically just got a sandwich & a flat drink. Not compensated in anyway. I know it won’t make a difference to them to lose me & mine as customers but it’s a sad day for us.
Atmosphere: 1
Food: 2
Service: 1
Brooke Thomas
The firehouse on Airport Blvd has the worst customer service. I just made a doordash order and they canceled my order without telling me why. I’m very upset . I better have my refund back to my account I will be calling the manager tomorrow
Atmosphere: 1
Food: 1
Service: 1
Andrea S
It’s not bad, I just got too much mayo on my steak and cheese sandwich, it was my first time here, so next time, I will know to ask that the staff leave the mayo off the sandwich. I like mayo, but not so much that I cannot eat my sandwich because it was smothered in mayo. Not as many options as Subway, it’s just different.
Atmosphere: 3
Food: 3
Service: 5
sean estes
Don't forget to get your $3 pickle buckets with proceeds going to charity. The pickle buckets are 5 gallon buckets with lids
Ordered pick up online, was not greeted upon my arrival. No interaction with the staff at all my food was on the counter I just grabbed it and left when I saw my name on the ticket
Atmosphere: 2
Food: 3
Service: 2
Jyral Fletcher
Online ordering service was pointless arrived at given arrival time just to wait 30 minutes for my order to be made
Service: 1
Kirsten Brown
The hook n ladder never disappoints. Best sub restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook and Ladder
CS “CS66” Finlay
Vegetarian options: Plenty of veggie options to choose from for salads or sandwiches
Dietary restrictions: Your choice for topping whether you want anything high sodium or processed. Can choose veggies, oil & vinegar, tuna etc
Parking: Plenty of parking but it gets busy at lunch & dinner. I park on the opposite side of the street & walk over so I don't have trouble getting out bcuz I leave in that direction
Recommended dishes: Hook and Ladder
Denise
Great Valentine's Day Experience!!!...Highly Recommend!! The Restaurant was spotless, The staff was happy, and the subs and service wereExcellent!April (Manager) and her team are so refreshing espec in this day and time!Ms Jones
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smokehouse Beef Cheddar Brisket Sub
Oh my Lord this store is my new go to sandwich shop . The large sandwich is huge. The French dip has so much meat and it's my favorite sub although I haven't made it through all the others . YET! Try this shop and the friendly staff ! The owner is friendly and accommodating to satisfy the customers wishes and stomaches that hungers for these great sandwiches
Atmosphere: 5
Food: 5
Service: 5
Great BOGO name deal. Order was accurate and young guy behind counter was fast & friendly with my order! Au jus for French dip could have more flavor but sandwiches were good!
Atmosphere: 5
Food: 4
Service: 5
This place was busy!!! Catering orders coming in and going out! The staff was so apologetic and polite. Brycen helped me choose a new sandwich to try and it's delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook and Ladder, Chips, Small Hooking Ladder on Wheat, Italian, New York Steamer
Kid-friendliness: I can only state the children I’ve seen in the restaurant have been treated very friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook and Ladder, Chips
Slow slow slow slow slow
Atmosphere: 3
Food: 4
Service: 1
Ordered through the app at 1:12, and it showed it would be ready at 1:25. Didn't get my food until almost 2. Made me late back to work.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Hook and Ladder
Let me start by saying I LOVE firehouse subs BUT this experience has drastically changed how I feel ab them. So they had a deal 50% through the app, I ordered through the app for delivery - paid for my food instantly- waited a hour & 20 minutes just for them to cancel my order!! I call the physical location they say they won’t refund me so I ask will they remake it if I pick it up. At first they said yes then called back & said no! So I asked if I came in & ordered it could I still get the 50% deal they said no. So I ordered it through the app AGAIN -WITH NO REFUND ISSUED!- but was ineligible for the 50% because I guess it’s a one time deal & I obviously already used the deal the first time I ordered. So I get to location just for them not to have brownies I ordered- no big deal it’s whatever about that. I wasn’t compensated for my troubles in any way not even an apology for the inconvenience.. I get all the way home to find out THERES NO PICKLE IN THE BOXES!!!! It might sound petty but that’s one of the whole reasons we go to firehouse instead of other sub shops is for the pickle spear. We ordered combos with brownies. No brownies and no pickle spears. So we basically just got a sandwich & a flat drink. Not compensated in anyway. I know it won’t make a difference to them to lose me & mine as customers but it’s a sad day for us.
Atmosphere: 1
Food: 2
Service: 1
The firehouse on Airport Blvd has the worst customer service. I just made a doordash order and they canceled my order without telling me why. I’m very upset . I better have my refund back to my account I will be calling the manager tomorrow
Atmosphere: 1
Food: 1
Service: 1
It’s not bad, I just got too much mayo on my steak and cheese sandwich, it was my first time here, so next time, I will know to ask that the staff leave the mayo off the sandwich. I like mayo, but not so much that I cannot eat my sandwich because it was smothered in mayo. Not as many options as Subway, it’s just different.
Atmosphere: 3
Food: 3
Service: 5
Don't forget to get your $3 pickle buckets with proceeds going to charity. The pickle buckets are 5 gallon buckets with lids
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball
Restaurantji Recommends
Ordered pick up online, was not greeted upon my arrival. No interaction with the staff at all my food was on the counter I just grabbed it and left when I saw my name on the ticket
Atmosphere: 2
Food: 3
Service: 2
Online ordering service was pointless arrived at given arrival time just to wait 30 minutes for my order to be made
Service: 1
The hook n ladder never disappoints. Best sub restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook and Ladder
Vegetarian options: Plenty of veggie options to choose from for salads or sandwiches
Dietary restrictions: Your choice for topping whether you want anything high sodium or processed. Can choose veggies, oil & vinegar, tuna etc
Parking: Plenty of parking but it gets busy at lunch & dinner. I park on the opposite side of the street & walk over so I don't have trouble getting out bcuz I leave in that direction
Recommended dishes: Hook and Ladder
Great Valentine's Day Experience!!!...Highly Recommend!! The Restaurant was spotless, The staff was happy, and the subs and service wereExcellent!April (Manager) and her team are so refreshing espec in this day and time!Ms Jones
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smokehouse Beef Cheddar Brisket Sub
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