I personally want to thank Maddie, Tamia, Zach, Bree, and Joseph for helping me like you did!! You don't know how much y'all helped me!! Thanks again!! Y'all deserve a raise for sure!!
So this is a continuance from the Chatime review for yesterday, July 15th. It's more of an employee shout out or review of sorts. But yesterday, I found myself coming from the MainStreet Urgent Care on foot when my phone died. I had a ride waiting in the wings to come and pick me up but with a dead phone I was unable to let them know my location. So walked towards the Waffle House, in hopes of finding someone that wouldn't mind helping me out by plugging my phone up to their charger, so I could call my ride, Because at this point it was nearing darkness, I was on foot, alone, and female .... So not the best of situations right?! So after getting the angry and clearly aggravated No, from Chatime I continued down the strip mall to Firehouse Subs. They clearly had maybe 5 customers in their lobby all at different stages of their ordering phases, but all in all, I was able to walk-up to their counter and I AGAIN inquired to their ability to just simply allow me to charge my phone enough to allow me to make a call to alert my ride of my new location so I could be picked up. Well, compared to how the previous employee handled my request it was like night and day! Immediately, ALL of the employees that were working behind the counter went to work trying to come up with a solution to my ordeal. One young woman spoke up and said she had a C type charger cord, another one chimed in that she had a box so they both went about getting those and another young lady offered me the option to use HER PERSONAL PHONE to make my call! I was beside myself at this point in disbelief, from the stark contrast of the previous man at the Chatime to these amazing young people that now stood before me!! They went above and beyond what I asked of them to help me in my time of need!! After I made my call and my ride was then in route, I thanked them for their assistance again and went to wait outside. It then dawned on me that I needed to take this opportunity to acknowledge these awesome young people for their part in my otherwise SUPER crummy day! They didn't know that I'd just come from Urgent Care because I had a severe toothache, they didn't know I was on foot and without a vehicle, they didn't know about anything that I'm currently dealing with that is ohhh SOOOO heavy at times that it feels the sheer weight of it may crush me beneath it...... they ONLY knew I needed help with my PHONE being dead!! It's with tears in my eyes now, that I write this, but the smallest gestures can mean so so SOOOO very much to people that we aren't even aware of. Please use an ounce of grace when we deal with others around us each and every day. Please? Because we REALLY don't know what position of life one another are in from one point to another.
Kaniner Flagg
Here on a surprisingly busy Wednesday night. Crew is working well together and they seem slammed by online orders and an in person line, but they're knocking them out. Polite service, sandwhich made accurately. Thanks!
Kris Brooks
Order over $100 dollars of food and the delivery only had one sandwich
WOW !!!!!!! How can this happen but lol we cut the switch in 4 pieces
Service: 1
Anthony Lewis
Awesome customer service
Parking: Extremely easy to park to get your food and go.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Turkey Bacon Ranch
Carol Binzel
Great food and great service! I can't think of a time when I was dissatisfied. One of our go-to places!
Parking: Plenty of space.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook and Ladder on Wheat
Linda McCoy
Great place to grab a quick lunch.
Atmosphere: 5
Food: 5
Service: 5
Debra Ivy
The staff here are always friendly and helpful and the food fresh and hot!
So Good
Nice work
I personally want to thank Maddie, Tamia, Zach, Bree, and Joseph for helping me like you did!! You don't know how much y'all helped me!! Thanks again!! Y'all deserve a raise for sure!!
So this is a continuance from the Chatime review for yesterday, July 15th. It's more of an employee shout out or review of sorts. But yesterday, I found myself coming from the MainStreet Urgent Care on foot when my phone died. I had a ride waiting in the wings to come and pick me up but with a dead phone I was unable to let them know my location. So walked towards the Waffle House, in hopes of finding someone that wouldn't mind helping me out by plugging my phone up to their charger, so I could call my ride, Because at this point it was nearing darkness, I was on foot, alone, and female .... So not the best of situations right?! So after getting the angry and clearly aggravated No, from Chatime I continued down the strip mall to Firehouse Subs. They clearly had maybe 5 customers in their lobby all at different stages of their ordering phases, but all in all, I was able to walk-up to their counter and I AGAIN inquired to their ability to just simply allow me to charge my phone enough to allow me to make a call to alert my ride of my new location so I could be picked up. Well, compared to how the previous employee handled my request it was like night and day! Immediately, ALL of the employees that were working behind the counter went to work trying to come up with a solution to my ordeal. One young woman spoke up and said she had a C type charger cord, another one chimed in that she had a box so they both went about getting those and another young lady offered me the option to use HER PERSONAL PHONE to make my call! I was beside myself at this point in disbelief, from the stark contrast of the previous man at the Chatime to these amazing young people that now stood before me!! They went above and beyond what I asked of them to help me in my time of need!! After I made my call and my ride was then in route, I thanked them for their assistance again and went to wait outside. It then dawned on me that I needed to take this opportunity to acknowledge these awesome young people for their part in my otherwise SUPER crummy day! They didn't know that I'd just come from Urgent Care because I had a severe toothache, they didn't know I was on foot and without a vehicle, they didn't know about anything that I'm currently dealing with that is ohhh SOOOO heavy at times that it feels the sheer weight of it may crush me beneath it...... they ONLY knew I needed help with my PHONE being dead!! It's with tears in my eyes now, that I write this, but the smallest gestures can mean so so SOOOO very much to people that we aren't even aware of. Please use an ounce of grace when we deal with others around us each and every day. Please? Because we REALLY don't know what position of life one another are in from one point to another.
Here on a surprisingly busy Wednesday night. Crew is working well together and they seem slammed by online orders and an in person line, but they're knocking them out. Polite service, sandwhich made accurately. Thanks!
Order over $100 dollars of food and the delivery only had one sandwich
WOW !!!!!!! How can this happen but lol we cut the switch in 4 pieces
Service: 1
Awesome customer service
Parking: Extremely easy to park to get your food and go.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Turkey Bacon Ranch
Great food and great service! I can't think of a time when I was dissatisfied. One of our go-to places!
Parking: Plenty of space.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook and Ladder on Wheat
Great place to grab a quick lunch.
Atmosphere: 5
Food: 5
Service: 5
The staff here are always friendly and helpful and the food fresh and hot!
Atmosphere: 5
Food: 5
Service: 5
Always good, can't go wrong.
Restaurantji Recommends
Always great
Atmosphere: 5
Food: 5
Service: 5
Too much sauce on my hook and ladder made the sandwich slippery and fall apart but overall so good!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Hook & Ladder
Grelot/Hillcrest Firehouse gets my order right every time!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook and Ladder
Very friendly and clean!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: New York Steamer Combo, Hook and Ladder on Wheat, Submarine Sandwich
Kid-friendliness: Staff was friendly
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Turkey Sandwich
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