The food this visit wasn't up to par as it usually is. We visited like an hour before closing but thats still not an excuse to not have ypur standard quality of food. Ordered a large seasoned fry and barely received a small fry. The burger bun was smashed flat and soggy. Very little ingredients on burger and meat and what ingredients was on it was everywhere.
Atmosphere: 4
Food: 3
Service: 4
EJ Swift
I initially tried to order through DoorDash, but there was no option to add lettuce. I called the store multiple times to check if they were just out, but no one answered. So, I placed the order online for pickup—and oddly enough, that platform allowed me to select lettuce.
When I arrived, there were about 10 employees working. It wasn’t slammed, just moderately busy. While I was there, I called the store again to see if the phone even worked. It rang and rang—no one picked up.
I approached the manager to explain that I had tried calling earlier. Before I could finish, she walked away and came back with lettuce, assuming that was all I needed. I was actually trying to ask why no one is ever available to answer the phone. She said they were just too busy.
Here’s the thing—if staff genuinely don’t have the bandwidth to answer phones or help with basic customer needs, that’s not just a service issue—it’s a staffing and wage issue. If businesses aren’t paying enough for adequate staffing or are stretching their teams too thin, it’s no wonder service suffers. But customers are still paying full price, and we deserve better than silence on the other end of the line.
Honestly, I’m also starting to wonder if lettuce was removed from the DoorDash menu just to slow down orders—which, if true, is incredibly frustrating and misleading.
Everyone deserves fair pay and support to do their job well. If that’s not happening here, it shows—and not just in the food, but in the experience.
Oscar Fernandez
It was ok.
Cruiser
Very delicious
Matthew Riales
DO NOT ORDER IF NO ONE ELSE IS THERE! This is the worst-tasting experience I have ever had at Five Guys, and this is our go-to spot! I was there between 5-530pm today, 5/15/25. I ordered a Little double with cheese, mayo, tomato, and little fries. The tomato was mushy and old, probably swimming in its juices, and the fries I was craving were cold from the moment I got in my car (maybe 30s after grabbing my order). Most of them are burnt or fried in nasty oil. Other than the tomato and bit of grease, the burger was tasteless. I may have interrupted the nice break the only 2 employees were having. I hope the fact they were not busy is an excuse, but not a good one...
Jennifer Culicchia
So expensive & everything is fried in peanut oil!! Yuck!!
Mark Fisher
You can't throw your peanut shells on the floor anymore. ☹️
Craig Rutledge
I got violently ill after eating here. Probably the peanuts, what a terrible idea!
Atmosphere: 1
Food: 1
Daniel Perez
I remember when the regular fries were enough to share with my family but now apparently they resized it to less fries 😢
I've never had a bad experience here! Employees are great! Food is delicious 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Cheese, Little Bacon Cheeseburger, Little Hamburger, Little Bacon Burger, Bacon Cheeseburger, Bacon Burger, Bag of Fries, Cheeseburger
brian douglas
Food was good. Loved the fries.
Atmosphere: 4
Food: 5
Service: 4
LazySnK #2016
Over priced fast food.... a bag of fries is not worth $20. Hint if i order my food standimg up and have to come get my food from the coumter, im not tipping.
Always good.
Atmosphere: 5
Food: 5
Service: 5
The food this visit wasn't up to par as it usually is. We visited like an hour before closing but thats still not an excuse to not have ypur standard quality of food. Ordered a large seasoned fry and barely received a small fry. The burger bun was smashed flat and soggy. Very little ingredients on burger and meat and what ingredients was on it was everywhere.
Atmosphere: 4
Food: 3
Service: 4
I initially tried to order through DoorDash, but there was no option to add lettuce. I called the store multiple times to check if they were just out, but no one answered. So, I placed the order online for pickup—and oddly enough, that platform allowed me to select lettuce.
When I arrived, there were about 10 employees working. It wasn’t slammed, just moderately busy. While I was there, I called the store again to see if the phone even worked. It rang and rang—no one picked up.
I approached the manager to explain that I had tried calling earlier. Before I could finish, she walked away and came back with lettuce, assuming that was all I needed. I was actually trying to ask why no one is ever available to answer the phone. She said they were just too busy.
Here’s the thing—if staff genuinely don’t have the bandwidth to answer phones or help with basic customer needs, that’s not just a service issue—it’s a staffing and wage issue. If businesses aren’t paying enough for adequate staffing or are stretching their teams too thin, it’s no wonder service suffers. But customers are still paying full price, and we deserve better than silence on the other end of the line.
Honestly, I’m also starting to wonder if lettuce was removed from the DoorDash menu just to slow down orders—which, if true, is incredibly frustrating and misleading.
Everyone deserves fair pay and support to do their job well. If that’s not happening here, it shows—and not just in the food, but in the experience.
It was ok.
Very delicious
DO NOT ORDER IF NO ONE ELSE IS THERE!
This is the worst-tasting experience I have ever had at Five Guys, and this is our go-to spot! I was there between 5-530pm today, 5/15/25. I ordered a Little double with cheese, mayo, tomato, and little fries. The tomato was mushy and old, probably swimming in its juices, and the fries I was craving were cold from the moment I got in my car (maybe 30s after grabbing my order). Most of them are burnt or fried in nasty oil. Other than the tomato and bit of grease, the burger was tasteless. I may have interrupted the nice break the only 2 employees were having. I hope the fact they were not busy is an excuse, but not a good one...
So expensive & everything is fried in peanut oil!! Yuck!!
You can't throw your peanut shells on the floor anymore. ☹️
I got violently ill after eating here. Probably the peanuts, what a terrible idea!
Atmosphere: 1
Food: 1
I remember when the regular fries were enough to share with my family but now apparently they resized it to less fries 😢
Atmosphere: 5
Food: 2
Service: 5
Restaurantji Recommends
Great food but over priced!!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries
I've never had a bad experience here! Employees are great! Food is delicious 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Cheese, Little Bacon Cheeseburger, Little Hamburger, Little Bacon Burger, Bacon Cheeseburger, Bacon Burger, Bag of Fries, Cheeseburger
Food was good. Loved the fries.
Atmosphere: 4
Food: 5
Service: 4
Over priced fast food.... a bag of fries is not worth $20. Hint if i order my food standimg up and have to come get my food from the coumter, im not tipping.
Atmosphere: 3
Food: 4
Service: 3
Great service 👏 👍 👌
Atmosphere: 5
Food: 5
Service: 5
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