YouTube video: youtu.be/QIIil38e0SY
– trust me!
OR
put “Bad Customer Experience at IHOP Chris Brenner” in the YouTube search bar to find it that way.
I will only respond to commenters who directly address a specific point(s) which has been made in the video.
Wow... and not in a good way unfortunately! Go there to satisfy your curiosity maybe. One of the 2 female servers who works closing shifts, saw me walk in at around 8:30 pm when they close at 10 pm. She gave me a belittling smile while saying, "Oh god... you gotta be out of here by 9:30" and then she turned around. I replied with, "good evening, [name]. Nice to see you too." She ignored me and kept her back facing me.
The next time I came in, she gave me crap for arriving at around 8:50 pm. She got pissed off and didn't hide it that I'm someone who could arrive between 8 and 8:30 pm and still not be walking out of there until sometime between 9:45 and 10 pm. How dare I, right? Maybe because I order 3 dishes and eat slowly because it's more comfortable and healthier. My right.
She wanted me out by 9:30 so I couldn't possibly prevent her from leaving as early as she could. Kitchen closes at 9:30, she can cash out at 9:30 and... if there's any customers left in the place preventing her from leaving, it better not be me! Wow... again.
I had told her that she was acting like someone who didn't enjoy her job very much. Her response, "I love my job! You're the only one I don't like." Can totally tell that she loves her job with how quick she was to deny it and her eagerness to leave as early as the system can allow.
She called me rude and condescending and stated that I need to show more respect. I mentioned the respect I show by proactively offering to pay before 9:30 pm so the cash out can happen ASAP. She gave an insulting whoop-dee-doo response to that. Well, I could easily have been rude and condescending towards her a few times when I was in the process of defending myself. It was retaliatory.
There's other restaurants that I frequent and I get along great with all the servers. No other server has treated me (bullied me) like that. Not one! Not even close.
#restaurant #ihop #newwestminster #badservice #badserver #worstserver #bullying
Agape Love
My Colorado Omelet was mostly egg with hardly any meat. The little meat mostly on top of the Omelet was over cooked, and the butter toast I've ordered was not toasted.
Atmosphere: 4
Food: 2
Ariel Napier
My sunny side up eggs were cooked over medium, my crispy bacon was floppy.
Atmosphere: 4
Food: 2
Service: 3
Mitch Bryars
Food was good and was brought out pretty quick. Service was great!
Had breakfast, my service was awesome but my server didn't bring my change back as I made that part of her tip. I should have made that choice.
Wheelchair accessibility: Yes, definitely
Atmosphere: 4
Food: 5
Service: 5
Bob B
Service was good, food was far from it.
I ended up in the bathroom throwing up after eating 2/3rds of it.
Now i feel sick and with an empty stomach after a 20+$ meal.
Atmosphere: 3
Food: 1
Service: 3
Shanta Clemons
I got the breakfast sampler with coffee. The food was great. The pancakes came out hot and fluffy. My server Brandon. J was so awesome and attentive. A definite asset to this place. If I could get excellent service all the time here. It would definitely make it one of my fav breakfast spots. This experience made my day start off just a little bit better
Atmosphere: 5
Food: 5
Service: 5
Heather Hare
Dog park would be great except for the arrogant people who bring in huge aggressive dogs.
Laura Schofield
Our server, Ms. Candy, was amazing. She stayed on top of making sure we had what we needed and interacted with the kids. She was warm and welcoming. The food was cooked to everyone's liking and the kids ate everything which is abnormal for them.
Kid-friendliness: Our server was amazing with the kids
YouTube video: youtu.be/QIIil38e0SY – trust me! OR put “Bad Customer Experience at IHOP Chris Brenner” in the YouTube search bar to find it that way. I will only respond to commenters who directly address a specific point(s) which has been made in the video. Wow... and not in a good way unfortunately! Go there to satisfy your curiosity maybe. One of the 2 female servers who works closing shifts, saw me walk in at around 8:30 pm when they close at 10 pm. She gave me a belittling smile while saying, "Oh god... you gotta be out of here by 9:30" and then she turned around. I replied with, "good evening, [name]. Nice to see you too." She ignored me and kept her back facing me. The next time I came in, she gave me crap for arriving at around 8:50 pm. She got pissed off and didn't hide it that I'm someone who could arrive between 8 and 8:30 pm and still not be walking out of there until sometime between 9:45 and 10 pm. How dare I, right? Maybe because I order 3 dishes and eat slowly because it's more comfortable and healthier. My right. She wanted me out by 9:30 so I couldn't possibly prevent her from leaving as early as she could. Kitchen closes at 9:30, she can cash out at 9:30 and... if there's any customers left in the place preventing her from leaving, it better not be me! Wow... again. I had told her that she was acting like someone who didn't enjoy her job very much. Her response, "I love my job! You're the only one I don't like." Can totally tell that she loves her job with how quick she was to deny it and her eagerness to leave as early as the system can allow. She called me rude and condescending and stated that I need to show more respect. I mentioned the respect I show by proactively offering to pay before 9:30 pm so the cash out can happen ASAP. She gave an insulting whoop-dee-doo response to that. Well, I could easily have been rude and condescending towards her a few times when I was in the process of defending myself. It was retaliatory. There's other restaurants that I frequent and I get along great with all the servers. No other server has treated me (bullied me) like that. Not one! Not even close. #restaurant #ihop #newwestminster #badservice #badserver #worstserver #bullying
My Colorado Omelet was mostly egg with hardly any meat. The little meat mostly on top of the Omelet was over cooked, and the butter toast I've ordered was not toasted.
Atmosphere: 4
Food: 2
My sunny side up eggs were cooked over medium, my crispy bacon was floppy.
Atmosphere: 4
Food: 2
Service: 3
Food was good and was brought out pretty quick. Service was great!
Kid-friendliness: They are always kid friendly.
Wheelchair accessibility: Yes.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Crepes with Strawberries, Cinnamon Pancakes, Cheese Omelette, Steak Burger and Onion Rings, Canoli Pancakes, Birthday Cake, Big Steak Omelette, Double Blueberry, Double Blueberry Pancakes, Grits, Stuffed French Toast, Buttermilk Pancakes, Spicy Poblano Omelette, Hash Browns, Onion Rings, Chocolate Chip Pancakes
Maple bacon pancakes are the BEST!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buttermilk Pancakes
Had breakfast, my service was awesome but my server didn't bring my change back as I made that part of her tip. I should have made that choice.
Wheelchair accessibility: Yes, definitely
Atmosphere: 4
Food: 5
Service: 5
Service was good, food was far from it.
I ended up in the bathroom throwing up after eating 2/3rds of it.
Now i feel sick and with an empty stomach after a 20+$ meal.
Atmosphere: 3
Food: 1
Service: 3
I got the breakfast sampler with coffee. The food was great. The pancakes came out hot and fluffy. My server Brandon. J was so awesome and attentive. A definite asset to this place. If I could get excellent service all the time here. It would definitely make it one of my fav breakfast spots. This experience made my day start off just a little bit better
Atmosphere: 5
Food: 5
Service: 5
Dog park would be great except for the arrogant people who bring in huge aggressive dogs.
Our server, Ms. Candy, was amazing. She stayed on top of making sure we had what we needed and interacted with the kids. She was warm and welcoming. The food was cooked to everyone's liking and the kids ate everything which is abnormal for them.
Kid-friendliness: Our server was amazing with the kids
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Poblano Omelette, Hash Browns
Restaurantji Recommends
Breakfast is never hot. Lunch and dinner is much better.
Atmosphere: 4
Food: 3
Service: 4
Great quick breakfast stop! The food was great, and our waiter was phenomenal!
Atmosphere: 4
Food: 4
Service: 5
Poor service food oka. October cold pancakes
Food: 1
Service: 2
This is the best ihop I've been to. I drive over an hour to eat here and it's worth it.
Atmosphere: 5
Food: 5
Service: 5
The best waitress ever is why we come back. Thank You Grace. 😊
Atmosphere: 5
Food: 5
Service: 5
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