I ordered curbside. I ended up going in to pick my order up off the counter.
Food: 2
Service: 1
David Ulrich
Every table dirty, store was not busy staff is just worthless.
Atmosphere: 1
Food: 4
Service: 1
Chelsea Ricca
I am so sad to make this review as I used to love McCallisters, at one point I ordered there so much but this will be the last time I order from them.
I normally do pickup but I didn’t feel well and ordered uber eats and I recieved an order that was so bad. I called the manager as I still didn’t want to be rude at all as I let her know I got everything refunded from uber so it was already taken care of when I called, but I feel like the lack of quality control is the reason I felt the need to post this and let her know. She was understanding and listened and said she was sorry about the experience which I totally appreciated her professionalism as again I was just wanting them to note this to the kitchen to double check what’s going wrong.
First, I ordered a bbq baked potato that comes with Mac and cheese, green onions, meat sour cream butter etc. I recieved only a plain super dry and overcooked potato with just shredded cheese and sauce only that’s it, nothing else in it at all :(
Ordered a cheese cake and that was completely missing with no notification or option to swap.
The nachos were terribly terribly stale, like the chips not exaggerating were badly need to throw away worthy stale. I was kinda shocked how bad the chips were because they were so stale it was inedible.
Then to top it off, my husband shows me his sandwich which I took a photo of that has an entire piece, not a tiny piece, not a shred, an entire palm size piece of WAX PAPER COOKED into the sandwich in the cheese. If one of these things happened, it would be a mistake. Every item though, that’s neglect.
Gosh I feel bad because I’m not even one to want to complain about my food necessarily and didn’t want to make it seem like a huge deal but goodness, this was actually the worst order experience I’ve ever had with food quality which is shocking for McCallisters who used to be one of my favorite lunch spots in town. The last few experiences I’ve had weren’t the best, but I’ve never had to complain or get a refund. Unfortunately with the quality going down the past few times, with this being the worst, I don’t think I’ll order from here anymore. The food quality is just really poor now which makes me saddd :(
Atmosphere: 1
Food: 1
Service: 1
Kim Daniel
The chips that come with the ultimate nachos are always stale, every single time. I'm tired of spending my hard earned $$$. Do better!!!
daniel Ivy
Great swevice and open early
Atmosphere: 5
Food: 5
Service: 5
ReJeana Turner
The food portions are now half of what it use to be. I know everyone is cutting back but mercy, this was ridiculous. Will not be going back.
Food: 1
Service: 3
Abby Sean
Went here a few days ago good food both ladies at the front counter with nose piercings that morning were very sweet helped me with every thing i needed! Food came fast and fresh i highly recommend Its my favorite place eat.❤️ Great customer service and good atmosphere 😊!!
Atmosphere: 5
Food: 5
Service: 5
Emma Annice
The front desk person with the nose ring is very wonderful and goes above and beyond! Wonderful service
Atmosphere: 5
Food: 4
Service: 5
Drew Crouse
Baked potato need a little more meat on them. Service is always great
This place used to be a lot better but I think it’s gone through a lot of staffing changes and it kind of sucks now. Mcalisters corporate has made a lot of questionable decisions including their recent revamp of their menu, removing some of the best menu items. However this is a franchise so they can’t really control it, what they can control is that the service is honestly pretty bad here now. They would make my sandwich wrong and then argue with me about it. They used to have great service but I think there’s been a management change and they’re honestly pretty rude now typically when I visit, so I don’t go there anymore. I hate having to bring my food back up because it’s wrong, but they act like you’re doing it because you like having to wait another 15 minutes for another sandwich. Then they’ve served it the exact same way which is still wrong, and at that point I just give up and leave. If I pay 13 dollars for a sandwich, I expect it to be made correctly. There was a garden turkey sandwich and it was never supposed to be hot because it had a dressing on it, was never once served hot, then one day they started toasting it and insisted it was always like that… Hot cheesy balsamic vinaigrette 🤮 There’s a woman who’s presumably a manager who’s SO mean to the employees too. She would just verbally belittle them lowkey in front of customers. It was sad.
Atmosphere: 2
Food: 2
Service: 1
CURTIS YOUNG
Best sandwich shop in Mobile. Great selection to choose from. You order, sit down and they bring your food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Dip, King Club Sandwich
Veronica Pettway
The food was great. Enjoy everything I had. Will return soon.
Atmosphere: 5
Food: 5
Service: 4
Aditi Rao
I had the broccoli and country potato. I loved both of them. The service was impeccable by Daniel.
Atmosphere: 5
Food: 5
Service: 5
Melissa Ellis
Had a pick up order tonight. Small order, nothing crazy. Got it home and a third of it was missing. No chips, no drinks, no cheese sauce, all of which I paid for. They were not busy, only a few people in there. No excuse. Just terrible service by people who clearly don’t pay attention.
It's good
Atmosphere: 4
Food: 5
Service: 4
I ordered curbside. I ended up going in to pick my order up off the counter.
Food: 2
Service: 1
Every table dirty, store was not busy staff is just worthless.
Atmosphere: 1
Food: 4
Service: 1
I am so sad to make this review as I used to love McCallisters, at one point I ordered there so much but this will be the last time I order from them.
I normally do pickup but I didn’t feel well and ordered uber eats and I recieved an order that was so bad. I called the manager as I still didn’t want to be rude at all as I let her know I got everything refunded from uber so it was already taken care of when I called, but I feel like the lack of quality control is the reason I felt the need to post this and let her know. She was understanding and listened and said she was sorry about the experience which I totally appreciated her professionalism as again I was just wanting them to note this to the kitchen to double check what’s going wrong.
First, I ordered a bbq baked potato that comes with Mac and cheese, green onions, meat sour cream butter etc. I recieved only a plain super dry and overcooked potato with just shredded cheese and sauce only that’s it, nothing else in it at all :(
Ordered a cheese cake and that was completely missing with no notification or option to swap.
The nachos were terribly terribly stale, like the chips not exaggerating were badly need to throw away worthy stale. I was kinda shocked how bad the chips were because they were so stale it was inedible.
Then to top it off, my husband shows me his sandwich which I took a photo of that has an entire piece, not a tiny piece, not a shred, an entire palm size piece of WAX PAPER COOKED into the sandwich in the cheese. If one of these things happened, it would be a mistake. Every item though, that’s neglect.
Gosh I feel bad because I’m not even one to want to complain about my food necessarily and didn’t want to make it seem like a huge deal but goodness, this was actually the worst order experience I’ve ever had with food quality which is shocking for McCallisters who used to be one of my favorite lunch spots in town. The last few experiences I’ve had weren’t the best, but I’ve never had to complain or get a refund. Unfortunately with the quality going down the past few times, with this being the worst, I don’t think I’ll order from here anymore. The food quality is just really poor now which makes me saddd :(
Atmosphere: 1
Food: 1
Service: 1
The chips that come with the ultimate nachos are always stale, every single time. I'm tired of spending my hard earned $$$. Do better!!!
Great swevice and open early
Atmosphere: 5
Food: 5
Service: 5
The food portions are now half of what it use to be. I know everyone is cutting back but mercy, this was ridiculous. Will not be going back.
Food: 1
Service: 3
Went here a few days ago good food both ladies at the front counter with nose piercings that morning were very sweet helped me with every thing i needed! Food came fast and fresh i highly recommend Its my favorite place eat.❤️ Great customer service and good atmosphere 😊!!
Atmosphere: 5
Food: 5
Service: 5
The front desk person with the nose ring is very wonderful and goes above and beyond! Wonderful service
Atmosphere: 5
Food: 4
Service: 5
Baked potato need a little more meat on them. Service is always great
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
This place used to be a lot better but I think it’s gone through a lot of staffing changes and it kind of sucks now. Mcalisters corporate has made a lot of questionable decisions including their recent revamp of their menu, removing some of the best menu items. However this is a franchise so they can’t really control it, what they can control is that the service is honestly pretty bad here now. They would make my sandwich wrong and then argue with me about it. They used to have great service but I think there’s been a management change and they’re honestly pretty rude now typically when I visit, so I don’t go there anymore. I hate having to bring my food back up because it’s wrong, but they act like you’re doing it because you like having to wait another 15 minutes for another sandwich. Then they’ve served it the exact same way which is still wrong, and at that point I just give up and leave. If I pay 13 dollars for a sandwich, I expect it to be made correctly. There was a garden turkey sandwich and it was never supposed to be hot because it had a dressing on it, was never once served hot, then one day they started toasting it and insisted it was always like that… Hot cheesy balsamic vinaigrette 🤮 There’s a woman who’s presumably a manager who’s SO mean to the employees too. She would just verbally belittle them lowkey in front of customers. It was sad.
Atmosphere: 2
Food: 2
Service: 1
Best sandwich shop in Mobile. Great selection to choose from.
You order, sit down and they bring your food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Dip, King Club Sandwich
The food was great. Enjoy everything I had. Will return soon.
Atmosphere: 5
Food: 5
Service: 4
I had the broccoli and country potato. I loved both of them. The service was impeccable by Daniel.
Atmosphere: 5
Food: 5
Service: 5
Had a pick up order tonight. Small order, nothing crazy. Got it home and a third of it was missing. No chips, no drinks, no cheese sauce, all of which I paid for. They were not busy, only a few people in there. No excuse. Just terrible service by people who clearly don’t pay attention.
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