McDonald's
5601 Old Shell Rd, Mobile
(251) 227-1808
Recent Reviews
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just listened to the manager argue with a customer and refused to give him 2 sauces when he ordered 2 in the app. all because his order only gets one sauce.... even though he specifically asked for another in the app. so rude and argumentive for a 25 cents sauce cup that the customer ORDERED.
By far one of the worst McDonalds I’ve been to, I have been 3 times and the only good thing is the lady at the drive through speaker, the other staff are rude and filthy, my food has never been correct from here, and when they “fix it” the burgers are so cold and burnt and most times still wrong, the workers are always on there phone and don’t even acknowledge you except to ask if you paid yet, the drive through lady made food with no gloves while being on FaceTime then took a picture of me and laughed then went back to making food with no gloves on the phone, straight to the trash, by far the worst waste of $30.
Atmosphere: 1
Food: 1
Service: 1
Took 30min for 4 things off the menu with
Atmosphere: 1
Food: 3
Service: 1
The employees are super social with eachother, but can't even look at you or even talk to you. Come on McDonald's! Train your team to greet the customers and be polite! The mute guy at the window just tossed my bag at me and shut the window. Rude
This establishment could use a lot of help it's dirty the bathrooms are dirty the service is horrible I like to see that improved thank you
Atmosphere: 1
Food: 2
Service: 1
My kids ALWAYS want nuggets & fries!! When we have too much to do & short on time it’s always fast food now. Went thru the drive thru, & 5 cars were ahead of us. Why it took us almost 50 minutes to actually get our food, had me mind blown! Every time I almost pulled off, I said 10 more minutes. Then my teen said, atleast we will have hot fresh food. I relaxed thinking that was going to be the case, but no. I’m still heated I wasted money on food they couldn’t consume. Wasted time, money, & just to turn around & physically have to throw it in the trash while still hungry annoys me. I’ve never had nuggets so hard. My son let his sit in sauce, trying to soften them, that did nothing. The fries were cold, which kids don’t mind, but they were hard & super small end pieces. Which made them harder. My daughter’s hamburger said no onions,& still had major onions !! It had so much mayo on the bun, & she legit started eating when we got it,& it was so gross. Smell, consistency, taste, the quality. It’s mc Donald’s so I didn’t have high expectations, just grab kids food & be done. It takes a lot for me to complain, but after spending time, money & assuming I got the kids fed, & still having to go somewhere else after we got home because they couldn’t eat was a big inconvenience for me. I’m 8.5 months pregnant, I’m tired. It’s cold. I know things happen, & ppl make mistakes. I didn’t mention the other items they mixed up, or got wrong, i understand that. Really upset I didn’t take pics.
Atmosphere: 4
Food: 1
Service: 1
They didn't give me fries to my combo.
Atmosphere: 3
Food: 5
Service: 3
Usually this mcdonalds give me a hard time but i came today and ayanna gave me good attitude and made sure my food was hot and good
This is ridiculous maybe have of this is actually coffee all whip cream
Didn’t realize I left but I would have raised hell
Unacceptable
This one has got to the the slowest McDonald's, I have been waiting 15 mins mins on FRIES!!! Only two people in front of me in drive through, please hire decent people!!!!
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Took 30 minutes for a online order how did 3 tenders take 30 minutes.
Atmosphere: 1
Food: 1
Service: 1
I applauded I came to the walk up two employee was spoking marijuana in front of the store came in smelling like it and the person that gave me food smelled like it as well, totally unprofessional! This happen 10/25/2025 at 7:00 p.m.
Atmosphere: 1
Food: 1
Service: 1
This location is always slow. They really need to get some help at night. Sitting at the order window for over 5 minutes is crazy.
Atmosphere: 1
Food: 1
Service: 1
Just waited 13 min for 1 apple pie.
Went in and ordered via screen. Cooks were ridiculously slow.
Atmosphere: 1
Food: 1
Service: 1
I just have to stop coming here my order is never right and the mod never does a thing
Atmosphere: 1
Food: 1
Service: 3
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