McDonald's

5019 Cottage Hill Rd, Mobile
(251) 661-5998

Recent Reviews

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Monica Williams

I tried to give them another chance but their customer service is still horrible!!! I pulled in the drive through lane (nobody was in line) as I’m waiting to hear someone on the speaker I got nothing. So I say hello? Still nothing. Wait another two minutes then I ask is anyone there? The employee hollers back at me saying ONE SECOND!!! I say nevermind and pulled off. This was at 7:45 on a Wednesday morning. All I wanted was pancakes but I’ll be damned if I give my money to an establishment who has rude customer service.

Atmosphere: 1

Food: 1

Service: 1

Jorden Henderson

A bunch of rats in there

Atmosphere: 1

Food: 1

Service: 1

Kacy Cho

My order was Mobile pickup today.
My order was so late my ice was halfway melted. Nobody likes a water down drink.

Not the cleanest place. Service was sub par. That feel of the place here is not friendly or welcoming but obtuse. We would frequent but the place and service keeps us away.

Atmosphere: 2

Food: 4

Service: 2

Recommended dishes: Quarter Pounder Hamburger

Dustin Walker

Food and service was great my fries were perfect and and my sandwichs was great!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Double Cheeseburger, Mcchicken

Crystal's page

Came inside because the line was long waited over 30 minutes for my food.

Atmosphere: 1

Food: 1

Service: 1

Kay Jack

Went on a Friday night and wasn’t able to place order because no one came to speaker. Drove around to try to place order and saw employee by the back door rolling and smoking weed. I left immediately.

Atmosphere: 1

Food: 1

Service: 1

Joel Ridings

Spent over 20 minutes in the drive thru. Sat there for over 5 minutes before the line even moved. Note to self. "Don't cone to this McDonald's again"

Atmosphere: 3

Food: 3

Service: 1

Recommended dishes: Hamburger

Dustin McLeod

Good old mcdonalds. Fast and cheapish. One question, where's the 444 and what happened to free fry Friday? You should be ashamed Ronald.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Cheeseburger, Big Mac

James Howell

I go to the McDonald's at 5019 cottage Hill road quite often, every time I go in there it is very hard to get their attention to make an order because they are back there talking to each other and there is always off-duty McDonald's employees standing at the counter getting free drinks and cutting up and playing around that you can't even get up to the counter they're very rude and won't get out of the way

Atmosphere: 3

Food: 3

Service: 1

James D

Very slow

Atmosphere: 1

Food: 3

Service: 1

Bella Salazar

Tried getting an egg and cheese biscuit and she was adamant that they couldn’t do that. Went to a second location and guess what I got? An egg and cheese biscuit lol

Jackie Johnson

32 minutes for a cold stale medium fry. Got to the window and the employee taking payments walked off without a word,5 minutes later a different person comes to the window and ask you have a fry or what. Payed pulled to the next window waited another 5 minutes for an employee to walk up and hand me a bag that was already sitting at the window

Food: 1

Service: 1

Christine Hensley Pauley

3 quarter pounders and a kids meal. All burgers burnt . Hard and crispy burgers sold here!!

Atmosphere: 5

Food: 1

Service: 3

Aire Agerton

I just wanted a damn ice cream in a cup they gave me a cone poorly made with a hair on it and the drive threw worker had a shitty attitude I work in the food industry myself so I get it but damn dude I’m 6 months pregnant and just want a simple ice cream couldn’t even salt the fires 😐

Atmosphere: 1

Food: 1

Service: 1

Larry Battles

Gave me the wrong order. Will not be back.

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