Mellow Mushroom Mobile - West

Poor management is an understatement at this Mellow Mushroom. There is no management or serious owner participation. Staff says previous female manager quit due to romantic relationship with Owner that went bad. - how stupid of all including current staff. .Bar poorly stocked & it’s a small bar. Kitchen is always out of supplies to include tomatoes, artichokes, romaine lettuce, spices, garlic & other items - very strange for a pizza place. Again, poor management. You never know when they will close at night. You don’t get your drink or pizza. The only person who works there & really cares is Hannah. & she can’t be there all the time. I refuse to go back until something changes at this Restaurant for the better. I personally think Mellow Mushroom Corporate needs to get involved - this is a SOAP OPERA !

We love this place their food is good, but there’s this one dude that served us and never check on us and keep forgetting about what we ask. One server had to get us spoon and fork coz we couldn’t eat our food coz our server was too irresponsible.

We’ve had Mellow Mushroom pizza in various locations and this one was the most disappointing. We ordered a medium sausage, tomato and mushroom pizza. All the ingredients had slid to the center of the pie leaving the outside just having some cheese on it. The tomatoes were an orange color and definitely not ripe. It was not worth the $25 cost that’s for sure. Buyer beware Must order on line and the charges a digital fee for using it. Then they lose the order and we had to wait another 20 minutes. Adds a tip and you can’t take it off unless you start all over. Taxes run around 15-20%. Will not order again. Too many fees and costs that the service didn’t justify!

Fun atmosphere, great food and service. Will definitely bring our friends from out of town here to have fun!

Vegetarian options: Will attach a picture

Kid-friendliness: Colors, music,

Parking: Lots of parking

Wheelchair accessibility: Handicap parking and plenty of space for maneuvering in the restaurant for wheelchairs or motorized chairs

Dietary restrictions: Gluten free, vegan friendly

Not many choices in Mobile, pizzeria-wise. Fortunately, this one is good. Fairly unique recipe here, some find the crust "unusual." Never had a bad experience here, & we've frequented them all in the Mobile area. Usually a decent beer selection too

So today was apparently the busiest day they had and the day they made the most money….. this is the fact the manager Jade made a point to highlight very emphatically as a reason for 1) not having all the ingredients available and 2) for onions being in a pepperoni pizza.A wedge salad lacking bacon, cheese and tomatoes is just lettuce with ranch….not worth the full charge.If so much money is being made, I would highly recommend some being spent in training their staff. 1) waitress staff to respond appropriately to customers. When a customer expresses concern over food cross contamination, the response of “I don’t know how that happened. It’s a pepperoni pizza so onions don’t come on it. And our kitchen is closed so there’s nothing for me to do about it”. And when 3-4 major ingredients are missing for a plate, the response of “I don’t control our ingredients and how things go” when we ask if a full price will be still be charged for a salad lacking 3-4 ingredients are missing…. Not an appropriate response.Stating to a customer that you’re making so much money off of them as aWhole but not willing to do much more about a sour experience…. Not cool.First time going…. Won’t be returning. Waitress was snarky and then came back to apologize for coming off rude. Manager didn’t really make it much better. Had some decor in acknowledging the cross contamination but didn’t do much else. Free brownies doesn’t equate for having a rude waitress and just an awkward exchange and weird money reason for things being off the whole time.Table across the room sent back their 2 pizzas and left early before us. Should have been a sign.

I really appreciate the vegan options, as there are so few restaurants in my area who offer them. I also like their use of organic foods and biodegradable materials such as cardboard carry out boxes and stars instead of plastic. So many things that other restaurants could implement to make the world a better place. Thank you Mellow Mushroom!

I would give them 0 stars if I could. Went at 1239. Only had about 5 tables, some already had food. Ordered a appetizer, 2 drinks. Came quickly. Ordered medium pizza…after an hour still no pizza, kept saying it’s coming. Finally ask for check for appetizer and drinks. Was told, they were busy with takeout orders. Ours would be ready in 2 minutes. No thank you, this is not the first time it’s been over an hour to get pizza. Won’t be going back.

Best place to go in West Mobile for service and food. Bailey and Jade are amazing, they made a point to ask our names and we are always greeted by friendly staff. Food always comes out in a timely manner and hot. I can’t eat gluten and they have so many options. When we want to go out as a couple or with the family, we always enjoy our time here!

Apparently they don’t close at 9 they close at 8:20. Once we were sat no one would even look at us. Even asked the hostess if someone was coming to the table. Waited till 8:35 before we finally gave them what they wanted and we left. This place is terrible. This isn’t the 1st time I got bad service. This time they get the review. If you hire people that are supposed “serve” then make sure they are willing to do so. Hopefully when they close down because of sh1tty service someone will open up something that is way better.

Service was slow even though we were the Only ones in there. Calzone was good and salads. I told them we were diabetic and in a hurry. I think it slowed it down. How long does it take to make a salad?

Dietary restrictions: They have no clue that diabetics need to eat quickly when sugar is low. Don't care either.

My grandson and I had lunch here today. Great service. Food was delicious and the wings were the best part. We will definitely return.

Very sub par experience at the bar. I used to come in Friday’s for Cameron and Kayla but heard they no longer work there. Drinks and service just not the same from the 2 gals thatve been back there the last few times I’ve come in. They don’t make my drink the same and you can clearly see they don’t know what they’re doing. They aren’t nearly as friendly. Other guests around me felt the same. I ordered an appetizer that took 30 minutes and was cold. I watched my pizza sit there for over 5 minutes before one of the servers brought it to me. I might give the old shell location a shot to see if they’re any better

Once again you messed up my order. We called to let you know we were there and you forgot about us so we came inside 15 minutes later to a cold pizza that you could not find. This is the third time we’ve placed an order that you could not find our pizza. Except this time you brought us a cold pizza because it has been 15 minutes worth of waiting. Then when we got home it was not even fully cooked and we had raw dough throughout most of the pizza. We had to throw it away! You are a pizza restaurant how hard is it to cook a pizza? One mistake he called to have it fixed two mistakes you start to wonder three mistakes you’re just done! Do better and be better!

First time at the mellow mushroom. I have to say it's delicious. I had the magic mushroom soup. Delicious. And I also ordered a Shitaki pie its was lacking something..don't know. But it's was still good though.