I used to Love Pizza Hut, but our last delivery order was the worst ever. They sent a dried up thin crust by mistake and the Pepperoni was in clumps with 4 pieces no.toppings at all. It was as if the cook could care less. I ordered extra sauce, but got less than normal. Ordered and paid for olives, but we're not there. Quality of the taste was terrible. What has happened Pizza Hut. You've lost my business
Food: 1
Service: 1
Shantathia Sims
NEVER AGAIN! First, I ordered my pizza online, i meant to pick a later time so I called and asked can I get the time pushed back they said no which was fine. My pick up time was 4:22, I got there about 4:37. Walked in no one was at the front counter, a girl was at another computer she looked at me then stepped back. A guy was outside smoking a vape (turned out to be working the counter) he eventually came in 5-7 minutes later. Even though he seen me standing there! One woman did see me and asked if someone helped me right before he came in. The girl just still looking not doing ANYTHING. I told him my name and paid cash for my pizza. 4:45 pizzas still weren’t done. So at 4:52 and woman screamed from the back and said it was ready, he got it, and sat it on the counter. He took another customers money so i asked “is this mine?” He said yeah. He was trying to look up to see if I paid AFTER I LITERALLY JUST PAID for it with him. I just will never deal with this pizzhut again. TERRIBLE TERRIBLE customer service!!!
Atmosphere: 1
Food: 1
Service: 1
Amanda Velez
Horrrrrrriiiiibbbblllleeee... I called this store this lady put me on hold for 20 minutes and then every time I call back she puts me on hold without waiting on a response! Absolutely horrible and rude!. My order is about to be messed up because this lady won't answer the phone! Who was working and answering the phone on 11/5 @7pm ...I won't rest till I speak to the owner or district managers! Worst customer service and I know it's not busy she's just extremely ignorant and disrespectful...Now this food will be thrown away. I will never trust food from someone that clearly doesn't like their job! Why even work here to ignore all the calls from customers.this is my first and last time dealing with this location.. I'm still on hold again! Completely disgusting! Then someone named micheal answered and hung up on me when I asked who was the previous employee that answered.....back on hold by the way
Service: 1
Lisa Walker
Today was just a bad day all around. I received my order but it was without the icing for the cinnamon sticks and I was supposed to have a ranch for the pizza. This is why we don’t order from PH much. It is so frustrating especially when you can’t really leave the house!
Robert Campbell
Hands down the best pizza hut the manger Alicia is a sweetheart she took care of Me after last bad experience I had she is a great manger and Bruce my delivery driver was awsome they got my order to me on time and perfect 👌 no issue at all
Atmosphere: 5
Food: 5
Service: 5
Brenda B
I ordered a Pan Pizza. Found out that it was Hand Tossed Thin Crust. I called the asst. Manager and she claimed they called me to tell me that they had run out of Pan Pizza crust earlier that day. I was right by the phone and had no missed calls.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza, Cheese Sticks, Pepperoni Pizza, Create Your Own Pizza
Justin Smith
Pizza was ordered at 8:31pm and did not get here until 9:20pm. I called as my doorbell rung and the person on the phone said "Well it's there now" Pizza looked bad, was all over the box, and looked old. Horrible experience!
Atmosphere: 2
Food: 1
Service: 1
Sharda Winston
I normally don't have a problem here food is always good but the new people that they hired needs to go I've never saw old food from the pan at the bottom of my pizza but here it goes and I had all three pizzas like this so nasty I never ate it I got worried
Atmosphere: 3
Food: 1
Service: 5
Lilly Ray
This was the store on Moffett rd in semmes, al. We ordered thin large pepperoni w/extra pepperoni and add mushrooms. We have always loved hut but the last 2 I got were so dry. No sauce!!! Think long before I go back.
Atmosphere: 3
Food: 1
Service: 5
Jesi Fowler
Pizza Hut is my favorite tasting pizza. I just wish that there was more education done about pan pizzas. The last several times that I’ve ordered a pan crust, they do not cook it in the pan to get the thick crispy edges that pan pizzas are known for. Basically, I just got a regular pizza with an unnecessary upcharge.
Ordered pizza for delivery tonight and it was awful. The toppings all slid off of one of the pizzas because there was so much sauce and the other pizza had no sauce at all. One of the pizzas a dry and hard. The other gooey and inedible. We will not be ordering pizza hut
Food: 1
Donnesha Griffin
If you need a quick and friendly place for dinner then order from the Moffet Rd. Pizza Hut. Everything is going to be super fresh and hot. I absolutely love this location. My go to place when I don’t want to cook dinner for my family. Thanks Pizza Hut for another great experience ?.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza, Chicken Bell Peppers Purple Onion, Pizza with Pepperoni and Italian Sausage, Meat Lovers Pizza, Sides, Cinnabon Mini Rolls
RAJ PATEL
Pizza make without sauceI spend $50 dollars look like I eat tortillasNot
I used to Love Pizza Hut, but our last delivery order was the worst ever. They sent a dried up thin crust by mistake and the Pepperoni was in clumps with 4 pieces no.toppings at all. It was as if the cook could care less. I ordered extra sauce, but got less than normal. Ordered and paid for olives, but we're not there. Quality of the taste was terrible. What has happened Pizza Hut. You've lost my business
Food: 1
Service: 1
NEVER AGAIN! First, I ordered my pizza online, i meant to pick a later time so I called and asked can I get the time pushed back they said no which was fine. My pick up time was 4:22, I got there about 4:37. Walked in no one was at the front counter, a girl was at another computer she looked at me then stepped back. A guy was outside smoking a vape (turned out to be working the counter) he eventually came in 5-7 minutes later. Even though he seen me standing there! One woman did see me and asked if someone helped me right before he came in. The girl just still looking not doing ANYTHING. I told him my name and paid cash for my pizza. 4:45 pizzas still weren’t done. So at 4:52 and woman screamed from the back and said it was ready, he got it, and sat it on the counter. He took another customers money so i asked “is this mine?” He said yeah. He was trying to look up to see if I paid AFTER I LITERALLY JUST PAID for it with him. I just will never deal with this pizzhut again. TERRIBLE TERRIBLE customer service!!!
Atmosphere: 1
Food: 1
Service: 1
Horrrrrrriiiiibbbblllleeee... I called this store this lady put me on hold for 20 minutes and then every time I call back she puts me on hold without waiting on a response! Absolutely horrible and rude!. My order is about to be messed up because this lady won't answer the phone! Who was working and answering the phone on 11/5 @7pm ...I won't rest till I speak to the owner or district managers! Worst customer service and I know it's not busy she's just extremely ignorant and disrespectful...Now this food will be thrown away. I will never trust food from someone that clearly doesn't like their job! Why even work here to ignore all the calls from customers.this is my first and last time dealing with this location.. I'm still on hold again! Completely disgusting! Then someone named micheal answered and hung up on me when I asked who was the previous employee that answered.....back on hold by the way
Service: 1
Today was just a bad day all around. I received my order but it was without the icing for the cinnamon sticks and I was supposed to have a ranch for the pizza. This is why we don’t order from PH much. It is so frustrating especially when you can’t really leave the house!
Hands down the best pizza hut the manger Alicia is a sweetheart she took care of Me after last bad experience I had she is a great manger and Bruce my delivery driver was awsome they got my order to me on time and perfect 👌 no issue at all
Atmosphere: 5
Food: 5
Service: 5
I ordered a Pan Pizza. Found out that it was Hand Tossed Thin Crust. I called the asst. Manager and she claimed they called me to tell me that they had run out of Pan Pizza crust earlier that day. I was right by the phone and had no missed calls.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza, Cheese Sticks, Pepperoni Pizza, Create Your Own Pizza
Pizza was ordered at 8:31pm and did not get here until 9:20pm. I called as my doorbell rung and the person on the phone said "Well it's there now" Pizza looked bad, was all over the box, and looked old. Horrible experience!
Atmosphere: 2
Food: 1
Service: 1
I normally don't have a problem here food is always good but the new people that they hired needs to go I've never saw old food from the pan at the bottom of my pizza but here it goes and I had all three pizzas like this so nasty I never ate it I got worried
Atmosphere: 3
Food: 1
Service: 5
This was the store on Moffett rd in semmes, al. We ordered thin large pepperoni w/extra pepperoni and add mushrooms. We have always loved hut but the last 2 I got were so dry. No sauce!!! Think long before I go back.
Atmosphere: 3
Food: 1
Service: 5
Pizza Hut is my favorite tasting pizza. I just wish that there was more education done about pan pizzas. The last several times that I’ve ordered a pan crust, they do not cook it in the pan to get the thick crispy edges that pan pizzas are known for. Basically, I just got a regular pizza with an unnecessary upcharge.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Delicious ?
Atmosphere: 5
Food: 5
Service: 5
Ordered pizza for delivery tonight and it was awful. The toppings all slid off of one of the pizzas because there was so much sauce and the other pizza had no sauce at all. One of the pizzas a dry and hard. The other gooey and inedible. We will not be ordering pizza hut
Food: 1
If you need a quick and friendly place for dinner then order from the Moffet Rd. Pizza Hut. Everything is going to be super fresh and hot. I absolutely love this location. My go to place when I don’t want to cook dinner for my family. Thanks Pizza Hut for another great experience ?.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza, Chicken Bell Peppers Purple Onion, Pizza with Pepperoni and Italian Sausage, Meat Lovers Pizza, Sides, Cinnabon Mini Rolls
Pizza make without sauceI spend $50 dollars look like I eat tortillasNot
Atmosphere: 1
Food: 1
Service: 1
Pizza is always so good!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Supreme Pizza, Chicken Bell Peppers Purple Onion, Hawaiian Chicken Pizza, Meat Lovers Pizza, Pepperoni Pizza
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