Worst customer service I came in and no one served me
Brandolyn Dortch
the workers were nice but food order wrong told them to warm it tasted bread but nut not food
Rachel Bradford
Got here early, she said they would open at 8. Stood out front passed 8. Doors still locked. Once inside she was rude claiming the times were on the door. Also didn’t greet me, she greeted the person behind me that she is friends with.
Nicholas North
Doors locked with open sign on. 3rd time something like this has happened.
Teresa Edwards
Came in to subway yesterday to orders sub bundle for today. Young man I in the subway was new and didn't know what I was talking about, I asked him to call his manager which he did and explain what we wanted she told him to tell me to come back today. I said what about the 24 hour notice requirememt he said she come back today, I go in to place my order and she said I needed 24 hour notice I said I came in yesterday and you said to come back today Needless to say I didn't get my subs they have lost a my business. Place sucks, anyone who work there should know about what they offer and what to if they are going to be working by themselves
Kacy Cho
Don't know why they didn't wrap my subs in to two halves as I requested on line order. Un-Sat.
Phillip Hebert
KENDRA is the BEST Sub maker I've ever seen!!! She's Attentive, Friendly, and Professional!!!
Tang P
Got the spicy Italian my way. Good service.
Atmosphere: 4
Food: 5
Service: 5
Von
I’ve been eating at Subway four to five days a week for lunch over the past few years, and this is the first time I’ve encountered a location that refused to heat up the cookies I purchased. I have eaten at this specific subway numerous times before too. Here’s what happened:
I ordered a sandwich and then three cookies, and I politely asked if the cookies could be warmed up when I got to the register. No one responded about not being able to supposedly warm the cookies up, and they rang up the order. After I paid, I asked again if they could heat up the cookies. The employee who had rung me up replied, “I’m sorry, we don’t have a way to heat the cookies up.” When I pointed out the issue with the cookies, saying I wouldn’t have bought them if I’d known they couldn’t be warmed, she rudely responded with, “What do you want me to do about it?”
Frustrated and disappointed with this rude treatment, I just took the bag and left to avoid further conflict because I have limited time for lunch. This was by far the most unpleasant experience I’ve had at any Subway. To make matters worse, I ordered the #1 Philly, which comes with extra cheese, but she didn’t add it.
Atmosphere: 1
Food: 1
Service: 1
Deanna Lee Kluchko
I usually don’t leave negative reviews, but when people are petty to me, I take it as a challenge. I came in last week while the young girl and the older woman were working. Tried to use a subway coupon for $8.99 foot long meal on an All American Club. The young lady had a bad attitude to start, however the older woman (who I’m pretty sure actually OWNS the establishment) said she would honor the coupon but would have to charge for the bacon. Mind you, this is a franchise store not corporate so they apparently don’t have to honor the coupons at all? But she was kind and I didn’t mind paying the extra $2.00 to support a small owned business versus a mega corporation. I came in yesterday with the same coupon, but for just the sandwich. The same young woman was working, however the older woman was not there. I proceeded to try to use the $6.99 footlong coupon. She very rudely told me they don’t honor coupons on that sandwich. I explained to her I came in last week and used it (she was literally the one who was rude about it when I came in that day), and before I could tell to her to charge me extra for the bacon, she cut me off and RAISED HER VOICE at me and told me again she wouldn’t honor it. I literally walked out and went to another subway for my sandwich. So the fact of the matter is that your employee’s piss poor attitude led her to lose not only the sale, but the customer as well. I will NEVER be back to this subway that is literally less than a mile from my place. I drove the extra 1.2 miles to the store on Airport in the shopping enter and had my footlong coupon honored there for the $6.99, NO EXTRA BACON CHARGE for the bacon that’s already listed as an item on the sandwich and calculated into the price. So thank you, very rude lady, for allowing me to get the same product at another store for less money. Thank you for proving to me that small business owners aren’t always the best way to go, and that their atrocious excuse for customer service, as well as price gouging on coupons, led me to another store that actually honors their coupons at the price listed. I actually forgot that one on airport was even there so it’s a win win for me!
3pm . Girl that was working was great. Even though she was alone and there were 4 people behind me. They were out of cookies. Out of pretzels. Very few choices for chips. Few choices for cheeses. Lettuce was brown. Such a letdown that fast food has gone downhill so drastically.
Atmosphere: 3
Food: 3
Service: 5
Ivey Van Voast
I made an online order at 5pm and I get there and there are no meatballs. They won't cancel the order or give me a refund. I asked if they could just put the refund on a gift card and they wouldn't do that either. Now I have to listen to my kid cry about not have meatball sub. Can't cancel on the app. Had to pick something else that was a complete waste of money because my kid won't eat it. Someone needs to contact me about a solution.
Atmosphere: 1
Food: 1
Service: 1
Chris Hall
Doors were unlocked but nobody was working. Bravo
Fred Butler
Does not honor specials etc. The sandwich had very little lettuce and veggies and I was charged extra for lettuce because they don't put on the same amount as other Subways. There not a Corporate Store and don't have too.
Atmosphere: 3
Food: 5
Service: 3
Cuzwhynot
WHY DONT YOUR RESTROOMS EVER WORK????!!!! TOTALLY AGAINST THE MCHD POLICY!!! WHO IS THE OWNER!!???? ARE THEY AWARE THAT THE RESTROOMS DONT WORK!!????
Worst customer service
I came in and no one served me
the workers were nice but food order wrong told them to warm it tasted bread but nut not food
Got here early, she said they would open at 8. Stood out front passed 8. Doors still locked. Once inside she was rude claiming the times were on the door. Also didn’t greet me, she greeted the person behind me that she is friends with.
Doors locked with open sign on. 3rd time something like this has happened.
Came in to subway yesterday to orders sub bundle for today. Young man I in the subway was new and didn't know what I was talking about, I asked him to call his manager which he did and explain what we wanted she told him to tell me to come back today. I said what about the 24 hour notice requirememt he said she come back today, I go in to place my order and she said I needed 24 hour notice
I said I came in yesterday and you said to come back today
Needless to say I didn't get my subs they have lost a my business. Place sucks, anyone who work there should know about what they offer and what to if they are going to be working by themselves
Don't know why they didn't wrap my subs in to two halves as I requested on line order. Un-Sat.
KENDRA is the BEST Sub maker I've ever seen!!! She's Attentive, Friendly, and Professional!!!
Got the spicy Italian my way. Good service.
Atmosphere: 4
Food: 5
Service: 5
I’ve been eating at Subway four to five days a week for lunch over the past few years, and this is the first time I’ve encountered a location that refused to heat up the cookies I purchased. I have eaten at this specific subway numerous times before too. Here’s what happened:
I ordered a sandwich and then three cookies, and I politely asked if the cookies could be warmed up when I got to the register. No one responded about not being able to supposedly warm the cookies up, and they rang up the order. After I paid, I asked again if they could heat up the cookies. The employee who had rung me up replied, “I’m sorry, we don’t have a way to heat the cookies up.” When I pointed out the issue with the cookies, saying I wouldn’t have bought them if I’d known they couldn’t be warmed, she rudely responded with, “What do you want me to do about it?”
Frustrated and disappointed with this rude treatment, I just took the bag and left to avoid further conflict because I have limited time for lunch. This was by far the most unpleasant experience I’ve had at any Subway. To make matters worse, I ordered the #1 Philly, which comes with extra cheese, but she didn’t add it.
Atmosphere: 1
Food: 1
Service: 1
I usually don’t leave negative reviews, but when people are petty to me, I take it as a challenge. I came in last week while the young girl and the older woman were working. Tried to use a subway coupon for $8.99 foot long meal on an All American Club. The young lady had a bad attitude to start, however the older woman (who I’m pretty sure actually OWNS the establishment) said she would honor the coupon but would have to charge for the bacon. Mind you, this is a franchise store not corporate so they apparently don’t have to honor the coupons at all? But she was kind and I didn’t mind paying the extra $2.00 to support a small owned business versus a mega corporation. I came in yesterday with the same coupon, but for just the sandwich. The same young woman was working, however the older woman was not there. I proceeded to try to use the $6.99 footlong coupon. She very rudely told me they don’t honor coupons on that sandwich. I explained to her I came in last week and used it (she was literally the one who was rude about it when I came in that day), and before I could tell to her to charge me extra for the bacon, she cut me off and RAISED HER VOICE at me and told me again she wouldn’t honor it. I literally walked out and went to another subway for my sandwich. So the fact of the matter is that your employee’s piss poor attitude led her to lose not only the sale, but the customer as well. I will NEVER be back to this subway that is literally less than a mile from my place. I drove the extra 1.2 miles to the store on Airport in the shopping enter and had my footlong coupon honored there for the $6.99, NO EXTRA BACON CHARGE for the bacon that’s already listed as an item on the sandwich and calculated into the price. So thank you, very rude lady, for allowing me to get the same product at another store for less money. Thank you for proving to me that small business owners aren’t always the best way to go, and that their atrocious excuse for customer service, as well as price gouging on coupons, led me to another store that actually honors their coupons at the price listed. I actually forgot that one on airport was even there so it’s a win win for me!
Atmosphere: 4
Food: 2
Service: 1
Restaurantji Recommends
3pm . Girl that was working was great. Even though she was alone and there were 4 people behind me.
They were out of cookies. Out of pretzels. Very few choices for chips. Few choices for cheeses. Lettuce was brown. Such a letdown that fast food has gone downhill so drastically.
Atmosphere: 3
Food: 3
Service: 5
I made an online order at 5pm and I get there and there are no meatballs. They won't cancel the order or give me a refund. I asked if they could just put the refund on a gift card and they wouldn't do that either. Now I have to listen to my kid cry about not have meatball sub. Can't cancel on the app. Had to pick something else that was a complete waste of money because my kid won't eat it. Someone needs to contact me about a solution.
Atmosphere: 1
Food: 1
Service: 1
Doors were unlocked but nobody was working. Bravo
Does not honor specials etc. The sandwich had very little lettuce and veggies and I was charged extra for lettuce because they don't put on the same amount as other Subways. There not a Corporate Store and don't have too.
Atmosphere: 3
Food: 5
Service: 3
WHY DONT YOUR RESTROOMS EVER WORK????!!!! TOTALLY AGAINST THE MCHD POLICY!!!
WHO IS THE OWNER!!???? ARE THEY AWARE THAT THE RESTROOMS DONT WORK!!????
Loading...