I’ve been eating at Subway four to five days a week for lunch over the past few years, and this is the first time I’ve encountered a location that refused to heat up the cookies I purchased. I have eaten at this specific subway numerous times before too. Here’s what happened:
I ordered a sandwich and then three cookies, and I politely asked if the cookies could be warmed up when I got to the register. No one responded about not being able to supposedly warm the cookies up, and they rang up the order. After I paid, I asked again if they could heat up the cookies. The employee who had rung me up replied, “I’m sorry, we don’t have a way to heat the cookies up.” When I pointed out the issue with the cookies, saying I wouldn’t have bought them if I’d known they couldn’t be warmed, she rudely responded with, “What do you want me to do about it?”
Frustrated and disappointed with this rude treatment, I just took the bag and left to avoid further conflict because I have limited time for lunch. This was by far the most unpleasant experience I’ve had at any Subway. To make matters worse, I ordered the #1 Philly, which comes with extra cheese, but she didn’t add it.
Atmosphere: 1
Food: 1
Service: 1
Deanna Lee Kluchko
I usually don’t leave negative reviews, but when people are petty to me, I take it as a challenge. I came in last week while the young girl and the older woman were working. Tried to use a subway coupon for $8.99 foot long meal on an All American Club. The young lady had a bad attitude to start, however the older woman (who I’m pretty sure actually OWNS the establishment) said she would honor the coupon but would have to charge for the bacon. Mind you, this is a franchise store not corporate so they apparently don’t have to honor the coupons at all? But she was kind and I didn’t mind paying the extra $2.00 to support a small owned business versus a mega corporation. I came in yesterday with the same coupon, but for just the sandwich. The same young woman was working, however the older woman was not there. I proceeded to try to use the $6.99 footlong coupon. She very rudely told me they don’t honor coupons on that sandwich. I explained to her I came in last week and used it (she was literally the one who was rude about it when I came in that day), and before I could tell to her to charge me extra for the bacon, she cut me off and RAISED HER VOICE at me and told me again she wouldn’t honor it. I literally walked out and went to another subway for my sandwich. So the fact of the matter is that your employee’s piss poor attitude led her to lose not only the sale, but the customer as well. I will NEVER be back to this subway that is literally less than a mile from my place. I drove the extra 1.2 miles to the store on Airport in the shopping enter and had my footlong coupon honored there for the $6.99, NO EXTRA BACON CHARGE for the bacon that’s already listed as an item on the sandwich and calculated into the price. So thank you, very rude lady, for allowing me to get the same product at another store for less money. Thank you for proving to me that small business owners aren’t always the best way to go, and that their atrocious excuse for customer service, as well as price gouging on coupons, led me to another store that actually honors their coupons at the price listed. I actually forgot that one on airport was even there so it’s a win win for me!
Atmosphere: 4
Food: 2
Service: 1
Claire Brown
3pm . Girl that was working was great. Even though she was alone and there were 4 people behind me. They were out of cookies. Out of pretzels. Very few choices for chips. Few choices for cheeses. Lettuce was brown. Such a letdown that fast food has gone downhill so drastically.
Atmosphere: 3
Food: 3
Service: 5
Ivey Van Voast
I made an online order at 5pm and I get there and there are no meatballs. They won't cancel the order or give me a refund. I asked if they could just put the refund on a gift card and they wouldn't do that either. Now I have to listen to my kid cry about not have meatball sub. Can't cancel on the app. Had to pick something else that was a complete waste of money because my kid won't eat it. Someone needs to contact me about a solution.
Atmosphere: 1
Food: 1
Service: 1
Chris Hall
Doors were unlocked but nobody was working. Bravo
Fred Butler
Does not honor specials etc. The sandwich had very little lettuce and veggies and I was charged extra for lettuce because they don't put on the same amount as other Subways. There not a Corporate Store and don't have too.
Atmosphere: 3
Food: 5
Service: 3
Cuzwhynot
WHY DONT YOUR RESTROOMS EVER WORK????!!!! TOTALLY AGAINST THE MCHD POLICY!!! WHO IS THE OWNER!!???? ARE THEY AWARE THAT THE RESTROOMS DONT WORK!!????
Latasha Inge
Me and my daughter just left your establishment at 9:28 pm. We arrived at 9:20pm and your not suppose to close until 10pm. However both doors were closed with the open sign still lit up and 3 employees as far as we could see inside looking at us knock on the door. We tried calling and no one answered but they kept coming to sneak and look to see if we were still there. I tried searching for a number for the store owner but I could not find one. So I am making this complaint on line. This does not make any sense and is cery bad for your business.
Service: 1
AllFor One
Foods the same everywhere, the restroom is always out, and I hold you do t mind repeating yourself... Cause your gonna have too.. like
Exceptional service from a young lady, were very neat and organized with making my sandwich. Thank you ??
Atmosphere: 5
Food: 5
Service: 5
Benjamin Lyles
You shouldn’t turn your open sign on when you’re not open. I saw it on as I was driving to work, did a you turn and came back only to find out you weren’t even open for another 30 minutes.
Emily
Gotta love friendly people and a good
Atmosphere: 5
Food: 5
Service: 5
Chris K.
Drove all the way here only to learn they do not sell or serve pizzas at this location. My 10yr old daughter needed one for lunch today during a professional event but this location poorly serves its clients.
Got the spicy Italian my way. Good service.
Atmosphere: 4
Food: 5
Service: 5
I’ve been eating at Subway four to five days a week for lunch over the past few years, and this is the first time I’ve encountered a location that refused to heat up the cookies I purchased. I have eaten at this specific subway numerous times before too. Here’s what happened:
I ordered a sandwich and then three cookies, and I politely asked if the cookies could be warmed up when I got to the register. No one responded about not being able to supposedly warm the cookies up, and they rang up the order. After I paid, I asked again if they could heat up the cookies. The employee who had rung me up replied, “I’m sorry, we don’t have a way to heat the cookies up.” When I pointed out the issue with the cookies, saying I wouldn’t have bought them if I’d known they couldn’t be warmed, she rudely responded with, “What do you want me to do about it?”
Frustrated and disappointed with this rude treatment, I just took the bag and left to avoid further conflict because I have limited time for lunch. This was by far the most unpleasant experience I’ve had at any Subway. To make matters worse, I ordered the #1 Philly, which comes with extra cheese, but she didn’t add it.
Atmosphere: 1
Food: 1
Service: 1
I usually don’t leave negative reviews, but when people are petty to me, I take it as a challenge. I came in last week while the young girl and the older woman were working. Tried to use a subway coupon for $8.99 foot long meal on an All American Club. The young lady had a bad attitude to start, however the older woman (who I’m pretty sure actually OWNS the establishment) said she would honor the coupon but would have to charge for the bacon. Mind you, this is a franchise store not corporate so they apparently don’t have to honor the coupons at all? But she was kind and I didn’t mind paying the extra $2.00 to support a small owned business versus a mega corporation. I came in yesterday with the same coupon, but for just the sandwich. The same young woman was working, however the older woman was not there. I proceeded to try to use the $6.99 footlong coupon. She very rudely told me they don’t honor coupons on that sandwich. I explained to her I came in last week and used it (she was literally the one who was rude about it when I came in that day), and before I could tell to her to charge me extra for the bacon, she cut me off and RAISED HER VOICE at me and told me again she wouldn’t honor it. I literally walked out and went to another subway for my sandwich. So the fact of the matter is that your employee’s piss poor attitude led her to lose not only the sale, but the customer as well. I will NEVER be back to this subway that is literally less than a mile from my place. I drove the extra 1.2 miles to the store on Airport in the shopping enter and had my footlong coupon honored there for the $6.99, NO EXTRA BACON CHARGE for the bacon that’s already listed as an item on the sandwich and calculated into the price. So thank you, very rude lady, for allowing me to get the same product at another store for less money. Thank you for proving to me that small business owners aren’t always the best way to go, and that their atrocious excuse for customer service, as well as price gouging on coupons, led me to another store that actually honors their coupons at the price listed. I actually forgot that one on airport was even there so it’s a win win for me!
Atmosphere: 4
Food: 2
Service: 1
3pm . Girl that was working was great. Even though she was alone and there were 4 people behind me.
They were out of cookies. Out of pretzels. Very few choices for chips. Few choices for cheeses. Lettuce was brown. Such a letdown that fast food has gone downhill so drastically.
Atmosphere: 3
Food: 3
Service: 5
I made an online order at 5pm and I get there and there are no meatballs. They won't cancel the order or give me a refund. I asked if they could just put the refund on a gift card and they wouldn't do that either. Now I have to listen to my kid cry about not have meatball sub. Can't cancel on the app. Had to pick something else that was a complete waste of money because my kid won't eat it. Someone needs to contact me about a solution.
Atmosphere: 1
Food: 1
Service: 1
Doors were unlocked but nobody was working. Bravo
Does not honor specials etc. The sandwich had very little lettuce and veggies and I was charged extra for lettuce because they don't put on the same amount as other Subways. There not a Corporate Store and don't have too.
Atmosphere: 3
Food: 5
Service: 3
WHY DONT YOUR RESTROOMS EVER WORK????!!!! TOTALLY AGAINST THE MCHD POLICY!!!
WHO IS THE OWNER!!???? ARE THEY AWARE THAT THE RESTROOMS DONT WORK!!????
Me and my daughter just left your establishment at 9:28 pm. We arrived at 9:20pm and your not suppose to close until 10pm. However both doors were closed with the open sign still lit up and 3 employees as far as we could see inside looking at us knock on the door. We tried calling and no one answered but they kept coming to sneak and look to see if we were still there. I tried searching for a number for the store owner but I could not find one. So I am making this complaint on line. This does not make any sense and is cery bad for your business.
Service: 1
Foods the same everywhere, the restroom is always out, and I hold you do t mind repeating yourself... Cause your gonna have too.. like
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Exceptional service from a young lady, were very neat and organized with making my sandwich. Thank you ??
Atmosphere: 5
Food: 5
Service: 5
You shouldn’t turn your open sign on when you’re not open. I saw it on as I was driving to work, did a you turn and came back only to find out you weren’t even open for another 30 minutes.
Gotta love friendly people and a good
Atmosphere: 5
Food: 5
Service: 5
Drove all the way here only to learn they do not sell or serve pizzas at this location. My 10yr old daughter needed one for lunch today during a professional event but this location poorly serves its clients.
Atmosphere: 2
Food: 1
Service: 3
Best pizza in town
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