Found a long piece of white hair in my food as they don’t wear hair nets.
Atmosphere: 1
Food: 1
Service: 1
Virginia McPherson
I arrived at the facility at 9:28pm. When walking in a ( African American female) yells out we’re closed this is our last customer. It’s 9:30. I said no ma’am it’s actually 9:29pm since we’re throwing out times. I feel the staff need proper training on customer service. Not only was the female staff inappropriate, she had a (white male ) staff member that just stood there and let it happen. I explained to them that I’m expecting and just really wanted a sandwich. He could have easily stood up and said I’ll make their order. No empathy was shown. I do not recommend this location. I was treated with poor customer service. The GM definitely needs to properly train the staff. After looking at the reviews I should have chosen a better location. I feel like they didn’t want to do their job!
Atmosphere: 1
Service: 1
Wade Lynch
I went in at lunch to grab a sandwich. It was normal subway. But she made me wait will she made the ladies sandwiches behind me before she cashed me out. That is nothing but rude........!!!!!!!! I will not be back to this location ever.
Atmosphere: 1
Food: 3
Service: 1
Ju Boo
Certain people are nice but the food is fresh and very clean on the inside.
Atmosphere: 5
Food: 5
Service: 5
Julia C.
Certain people are nice but the food is fresh and very clean on the inside.
Atmosphere: 5
Food: 5
Service: 5
MyKala Pichea
So today around 2pm I made a mobile order. My order consisted of an untoasted tuna sandwich (FTL) and a toasted chicken honey mustard (FTL) and two bags of chips. I walk in and was handed my order, to which there was only one sandwich. Originally I walk back in and make them aware that I am missing a sandwich, no problem. However, I decided to check my toasted sandwich. Both orders of tuna and chicken were combined on one FTL. The assistant manager was there and remade my entire order… meanwhile the sandwich “artist” shoots stares and sideways comments of “what’s wrong with that one?” To which the manager simply replied “you put honey mustard on a tuna.”Normally I wouldn’t be upset about simply mistakes. However, its hard to make a mistake this large by combining one order onto one sandwich… and then not being remorseful one bit about the customer sending it back for your mistakes.
Atmosphere: 2
Food: 3
Service: 3
Tom Blount
I will never eat anything from any SubPar.
Atmosphere: 1
Food: 1
Service: 1
TacsGirl
Newly renovated?no ice?half the fountain drinks were water..employees are always nice here, but since this construction ?
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Cold Cut Combo, Black Forest Ham, Meatball Marinara, Oven Roasted Turkey & Ham, Black Forest Ham for Kids
Repunzle
Came here 2 days in a row the lady with the thick mustache had a nasty attitude both days...I'm talking to the manager about her...for sure!!!!
Atmosphere: 1
Food: 4
Service: 1
Indigo Dotter
Don’t let your man pick up your food from here unless you want the rat lookin employees to hit on him…food was cold too.
I made a mobile order and received a call within 5-10 minutes. They tried to tell me the toaster was not working so they couldn’t make my subs. They asked if they could MICROWAVE my food. I made my way over to the store and as I was getting my food I noticed the toaster was cooling. So they lied about their toaster. I also made an order for chips that I also ordered online. They did NOT include my chips. My food was also cold and the subs were not made correctly they way I ordered them online. Do not order from this location. They will screw up your order and lie to you.
Atmosphere: 1
Food: 1
Service: 1
Whitney DeVerney
My husband have ordered delivery from here twice now. The first time we had ordered 3 sandwiches and none of them were made correctly at all. Tonight we attempted to give them a second chance and ordered 2 foot longs and got charged for 2 footlongs when we got them they were both 6 inch subs and again made incorrectly and one even came out looking like a burrito.
Food: 1
Service: 1
Rodger Cravens
Gave us two 6" subs not what we ordered was supposed to be 2 12" subs the people are just not doing their jobs and called 4 times no answer so if you order online it's going to be wrong this is the second time in a week but its their last not ordering from here no
Food: 1
Service: 1
Recommended dishes: Rotisserie-Style Chicken
Makenzie Manzanilla-Jones
My partner and I ordered online at 6:05pm on 12/29/23 and were told the order would be ready by 6:20pm. We arrived by 6:15pm and waited until 6:20 to try to pick up our order.
Once we entered the store there was a line of not only walk in orders but online orders. Apparently the receipt machine was out of paper and was not updating employees regarding what orders were being made online and what not so they were far behind (but doing their best).
We waited in line with many others to inform the employees of our order which took us about until 7pm to get made. Thankfully the employees at this location aced fixing the situations and kept their composure (as a previous food worker I know the situation can beyond stressful, especially when customers get frustrated or entitled). Unfortunately we were also told they were out of napkins as well (kindly offered paper towels instead).
The issue I see here is inventory control. This set employees up for a disaster of a shift considering it's a prime location off of a busy street and more often than not employees do not get a day in whether or not to keep online ordering on. Five stars to the employees but 2 for the management/inventory control manager. Employees deserve better and if it's a continuous issue not only do you risk losing customers due to wait times (not employees fault) but also potentially losing employees for lack of stability in the work place as this sets them up for not only a hectic shift but also aggressive customers. Customers quickly become entitled and blame the employees in front of them even if they had nothing to do with the issue. At the grandbaby location I saw a perfect example where it wasn't the employees fault but he was verbally harassed and berated by a female customer for something he could not control and did his best to fix. Management/inventory control needs to do better. Way to go sandwich makers/cashier's at this subway, keep up the good work!
Atmosphere: 3
Food: 5
Service: 4
makenzie mh
My partner and I ordered online at 6:05pm on 12/29/23 and were told the order would be ready by 6:20pm. We arrived by 6:15pm and waited until 6:20 to try to pick up our order.Once we entered the store there was a line of not only walk in orders but online orders. Apparently the receipt machine was out of paper and was not updating employees regarding what orders were being made online and what not so they were far behind (but doing their best).We waited in line with many others to inform the employees of our order which took us about until 7pm to get made. Thankfully the employees at this location aced fixing the situations and kept their composure (as a previous food worker I know the situation can beyond stressful, especially when customers get frustrated or entitled). Unfortunately we were also told they were out of napkins as well (kindly offered paper towels instead).The issue I see here is inventory control. This set employees up for a disaster of a shift considering it's a prime location off of a busy street and more often than not employees do not get a day in whether or not to keep online ordering on. Five stars to the employees but 2 for the management/inventory control manager. Employees deserve better and if it's a continuous issue not only do you risk losing customers due to wait times (not employees fault) but also potentially losing employees for lack of stability in the work place as this sets them up for not only a hectic shift but also aggressive customers. Customers quickly become entitled and blame the employees in front of them even if they had nothing to do with the issue. At the grandbaby location I saw a perfect example where it wasn't the employees fault but he was verbally harassed and berated by a female customer for something he could not control and did his best to fix. Management/inventory control needs to do better. Way to go sandwich makers/cashier's at this subway, keep up the good work!
Found a long piece of white hair in my food as they don’t wear hair nets.
Atmosphere: 1
Food: 1
Service: 1
I arrived at the facility at 9:28pm. When walking in a ( African American female) yells out we’re closed this is our last customer. It’s 9:30. I said no ma’am it’s actually 9:29pm since we’re throwing out times. I feel the staff need proper training on customer service. Not only was the female staff inappropriate, she had a (white male ) staff member that just stood there and let it happen. I explained to them that I’m expecting and just really wanted a sandwich. He could have easily stood up and said I’ll make their order. No empathy was shown. I do not recommend this location. I was treated with poor customer service. The GM definitely needs to properly train the staff. After looking at the reviews I should have chosen a better location. I feel like they didn’t want to do their job!
Atmosphere: 1
Service: 1
I went in at lunch to grab a sandwich. It was normal subway. But she made me wait will she made the ladies sandwiches behind me before she cashed me out. That is nothing but rude........!!!!!!!! I will not be back to this location ever.
Atmosphere: 1
Food: 3
Service: 1
Certain people are nice but the food is fresh and very clean on the inside.
Atmosphere: 5
Food: 5
Service: 5
Certain people are nice but the food is fresh and very clean on the inside.
Atmosphere: 5
Food: 5
Service: 5
So today around 2pm I made a mobile order. My order consisted of an untoasted tuna sandwich (FTL) and a toasted chicken honey mustard (FTL) and two bags of chips. I walk in and was handed my order, to which there was only one sandwich. Originally I walk back in and make them aware that I am missing a sandwich, no problem. However, I decided to check my toasted sandwich. Both orders of tuna and chicken were combined on one FTL. The assistant manager was there and remade my entire order… meanwhile the sandwich “artist” shoots stares and sideways comments of “what’s wrong with that one?” To which the manager simply replied “you put honey mustard on a tuna.”Normally I wouldn’t be upset about simply mistakes. However, its hard to make a mistake this large by combining one order onto one sandwich… and then not being remorseful one bit about the customer sending it back for your mistakes.
Atmosphere: 2
Food: 3
Service: 3
I will never eat anything from any SubPar.
Atmosphere: 1
Food: 1
Service: 1
Newly renovated?no ice?half the fountain drinks were water..employees are always nice here, but since this construction ?
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Cold Cut Combo, Black Forest Ham, Meatball Marinara, Oven Roasted Turkey & Ham, Black Forest Ham for Kids
Came here 2 days in a row the lady with the thick mustache had a nasty attitude both days...I'm talking to the manager about her...for sure!!!!
Atmosphere: 1
Food: 4
Service: 1
Don’t let your man pick up your food from here unless you want the rat lookin employees to hit on him…food was cold too.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
I made a mobile order and received a call within 5-10 minutes. They tried to tell me the toaster was not working so they couldn’t make my subs. They asked if they could MICROWAVE my food. I made my way over to the store and as I was getting my food I noticed the toaster was cooling. So they lied about their toaster. I also made an order for chips that I also ordered online. They did NOT include my chips. My food was also cold and the subs were not made correctly they way I ordered them online. Do not order from this location. They will screw up your order and lie to you.
Atmosphere: 1
Food: 1
Service: 1
My husband have ordered delivery from here twice now. The first time we had ordered 3 sandwiches and none of them were made correctly at all. Tonight we attempted to give them a second chance and ordered 2 foot longs and got charged for 2 footlongs when we got them they were both 6 inch subs and again made incorrectly and one even came out looking like a burrito.
Food: 1
Service: 1
Gave us two 6" subs not what we ordered was supposed to be 2 12" subs the people are just not doing their jobs and called 4 times no answer so if you order online it's going to be wrong this is the second time in a week but its their last not ordering from here no
Food: 1
Service: 1
Recommended dishes: Rotisserie-Style Chicken
My partner and I ordered online at 6:05pm on 12/29/23 and were told the order would be ready by 6:20pm. We arrived by 6:15pm and waited until 6:20 to try to pick up our order.
Once we entered the store there was a line of not only walk in orders but online orders. Apparently the receipt machine was out of paper and was not updating employees regarding what orders were being made online and what not so they were far behind (but doing their best).
We waited in line with many others to inform the employees of our order which took us about until 7pm to get made. Thankfully the employees at this location aced fixing the situations and kept their composure (as a previous food worker I know the situation can beyond stressful, especially when customers get frustrated or entitled). Unfortunately we were also told they were out of napkins as well (kindly offered paper towels instead).
The issue I see here is inventory control. This set employees up for a disaster of a shift considering it's a prime location off of a busy street and more often than not employees do not get a day in whether or not to keep online ordering on. Five stars to the employees but 2 for the management/inventory control manager. Employees deserve better and if it's a continuous issue not only do you risk losing customers due to wait times (not employees fault) but also potentially losing employees for lack of stability in the work place as this sets them up for not only a hectic shift but also aggressive customers. Customers quickly become entitled and blame the employees in front of them even if they had nothing to do with the issue. At the grandbaby location I saw a perfect example where it wasn't the employees fault but he was verbally harassed and berated by a female customer for something he could not control and did his best to fix. Management/inventory control needs to do better. Way to go sandwich makers/cashier's at this subway, keep up the good work!
Atmosphere: 3
Food: 5
Service: 4
My partner and I ordered online at 6:05pm on 12/29/23 and were told the order would be ready by 6:20pm. We arrived by 6:15pm and waited until 6:20 to try to pick up our order.Once we entered the store there was a line of not only walk in orders but online orders. Apparently the receipt machine was out of paper and was not updating employees regarding what orders were being made online and what not so they were far behind (but doing their best).We waited in line with many others to inform the employees of our order which took us about until 7pm to get made. Thankfully the employees at this location aced fixing the situations and kept their composure (as a previous food worker I know the situation can beyond stressful, especially when customers get frustrated or entitled). Unfortunately we were also told they were out of napkins as well (kindly offered paper towels instead).The issue I see here is inventory control. This set employees up for a disaster of a shift considering it's a prime location off of a busy street and more often than not employees do not get a day in whether or not to keep online ordering on. Five stars to the employees but 2 for the management/inventory control manager. Employees deserve better and if it's a continuous issue not only do you risk losing customers due to wait times (not employees fault) but also potentially losing employees for lack of stability in the work place as this sets them up for not only a hectic shift but also aggressive customers. Customers quickly become entitled and blame the employees in front of them even if they had nothing to do with the issue. At the grandbaby location I saw a perfect example where it wasn't the employees fault but he was verbally harassed and berated by a female customer for something he could not control and did his best to fix. Management/inventory control needs to do better. Way to go sandwich makers/cashier's at this subway, keep up the good work!
Atmosphere: 3
Food: 5
Service: 4
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