We ordered our food, and it immediately came to us, Eugine was the kindest man jve ever met. He filled up our drjbkd and always had a smile through his mask. And to top it off, we got ice cream for a 1 dollar and 50 cent!
Atmosphere: 5
Food: 5
Service: 5
Larry Gibson
Way too busy on a Saturday night
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Spicy Chicken Sandwich
Angela Perry
Grand kids loooovvvee it
Food: 5
Service: 5
Ricky Mencer
Great customer service good, atmosphere and good tasting food .Ms Nicole And ,Ms Tina and their staff are the best very professional
Atmosphere: 5
Food: 4
Service: 5
Lara vom Talerwald
Clean bathrooms and restaurant. Food was ok. Could have been hotter, not only warm
Kid-friendliness: Sehr
Wheelchair accessibility: Easy access for wheelchair
I am writing to express my disappointment regarding an incident that occurred at the Ann St. Montgomery, AL loaction, 01/09/2025. My experience not only involved unprofessional behavior from an employee but also a lack of proper resolution when the matter was brought to the attention of the general manager.
During our visit, we requested fresh hashbrowns, which should be a simple and reasonable request. However, the employee at the drive-thru window responded by saying we were "getting on her nerves" and that she wanted us "out of her window." This response was both unprofessional and offensive, leaving us feeling disrespected and unwelcome.
When we brought this matter to the attention of the general manager, Angela, we hoped for a resolution that reflected Chick-fil-A's commitment to excellent customer service. Unfortunately, Angelas response was condescending and dismissive, further compounding our frustration. Instead of addressing the situation with understanding and professionalism, she made us feel that our concerns were not being taken seriously.
This experience is far below the high standard of customer service that Chick-fil-A is known for. I urge you to investigate this incident and provide additional training for both the employee and the management staff to ensure better handling of customer concerns in the future.
Ms. Victoria the asst mgmr at the Ann St location is an great asset to your company... She's is an exceptional. I called her on 1/7/2025 for an order I purchased on 1/6/2025 Market Salads she listened to my concern and made it right with no issues... Thank you Ms
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Market Salad
Misty Adams
This place has really gone downhill in service. Was in the drive-thru earlier today and the guy barely greeted me with a mumble and "What do you want?" When my ordering was completed and I paid, he just said "Ok" and walked away. I've gotten much better service at McDonald's.
Atmosphere: 2
Food: 3
Service: 1
Patricia Oliver
Always good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Nuggets, Original Chicken Sandwich, Chick-Fil-A Chicken Sandwich
Clifton Gray
Service was fast and courteous. The food was hot and well seasoned. Top of the line food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Chicken Sandwich
Kamaria
The manager or general manager or whoever is in charge is cheap but the prices are not, I get tortilla soup when it comes in season and every chick fil a location that I go to except this one will not give me 5 bags of tortilla strips, they don’t even offer the option to buy extra. I buy this soup at least 2x a week while in season because I’m obsessed.
Friendly service
Atmosphere: 4
Food: 4
Service: 4
Excellent place!
Atmosphere: 5
Food: 5
Service: 5
We ordered our food, and it immediately came to us, Eugine was the kindest man jve ever met. He filled up our drjbkd and always had a smile through his mask. And to top it off, we got ice cream for a 1 dollar and 50 cent!
Atmosphere: 5
Food: 5
Service: 5
Way too busy on a Saturday night
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Spicy Chicken Sandwich
Grand kids loooovvvee it
Food: 5
Service: 5
Great customer service good, atmosphere and good tasting food .Ms Nicole And ,Ms Tina and their staff are the best very professional
Atmosphere: 5
Food: 4
Service: 5
Clean bathrooms and restaurant. Food was ok. Could have been hotter, not only warm
Kid-friendliness: Sehr
Wheelchair accessibility: Easy access for wheelchair
Atmosphere: 4
Food: 4
Service: 5
Love the salad
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Chicken Sandwich, Cobb Salad
Poor-service
Vegetarian options: Poor service, bad disposition
Recommended dishes: Spicy Chicken Sandwich
I am writing to express my disappointment regarding an incident that occurred at the Ann St. Montgomery, AL loaction, 01/09/2025.
My experience not only involved unprofessional behavior from an employee but also a lack of proper resolution when the matter was brought to the attention of the general manager.
During our visit, we requested fresh hashbrowns, which should be a simple and reasonable request. However, the employee at the drive-thru window responded by saying we were "getting on her nerves" and that she wanted us "out of her window." This response was both unprofessional and offensive, leaving us feeling disrespected and unwelcome.
When we brought this matter to the attention of the general manager, Angela, we hoped for a resolution that reflected Chick-fil-A's commitment to excellent customer service. Unfortunately, Angelas response was condescending and dismissive, further compounding our frustration. Instead of addressing the situation with understanding and professionalism, she made us feel that our concerns were not being taken seriously.
This experience is far below the high standard of customer service that Chick-fil-A is known for. I urge you to investigate this incident and provide additional training for both the employee and the management staff to ensure better handling of customer concerns in the future.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ms. Victoria the asst mgmr at the Ann St location is an great asset to your company... She's is an exceptional. I called her on 1/7/2025 for an order I purchased on 1/6/2025 Market Salads she listened to my concern and made it right with no issues... Thank you Ms
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Market Salad
This place has really gone downhill in service. Was in the drive-thru earlier today and the guy barely greeted me with a mumble and "What do you want?" When my ordering was completed and I paid, he just said "Ok" and walked away. I've gotten much better service at McDonald's.
Atmosphere: 2
Food: 3
Service: 1
Always good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Nuggets, Original Chicken Sandwich, Chick-Fil-A Chicken Sandwich
Service was fast and courteous. The food was hot and well seasoned. Top of the line food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Chicken Sandwich
The manager or general manager or whoever is in charge is cheap but the prices are not, I get tortilla soup when it comes in season and every chick fil a location that I go to except this one will not give me 5 bags of tortilla strips, they don’t even offer the option to buy extra. I buy this soup at least 2x a week while in season because I’m obsessed.
Atmosphere: 2
Food: 4
Service: 1
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