How is it this this has no hot coffee!!!! Either someone’s being lazy and doesn’t wanna work!! or both your coffee machines are really broken which I hard to find to believe!!!!!
Dee Reid
Took care of me.
Atmosphere: 5
Food: 5
Service: 5
Elaine Marie Medina
WORST DUNKIN IVE EVER BEEN TO!! Really threw my hashbrowns loose in the bag, told me they dont put cream cheese on food, but buttered my croissant when i didnt ask for that, gave a half full matcha. Extremely rude, bad attitude from all staff members. Lawd get it together will be contacting corporate
Atmosphere: 1
Food: 1
Service: 1
Jenna Cobb
Today was my first visit to this location. I arrived at 6:35 am. The lady who was working headset ordering at the drive thru was very patient and kind. I was unsure of what to order and she was patient while i looked over the menu. I decided on an iced caramel latte and a BEC bagel. Everything was fresh and good. I appreciate great service and kindness that early in the morning as it helps to start the day good :) thanks Dunkin Employees for the great service and great experience.
Atmosphere: 5
Food: 5
Service: 5
David Webster
Love the frozen coffee.
Atmosphere: 4
Food: 4
Service: 4
Anonymous User
I love the macchiato. The espresso in it has the perfect amount of flavor and strength!!
Atmosphere: 4
Food: 3
Service: 4
Corey Galloway
I ordered some type of chicken wrap from this location recently, 2 to be exact. Both wraps were full of ice. This is beyond unacceptable. I will never return.
Atmosphere: 1
Food: 1
Service: 1
HHA A
The coffee wasn’t that good but the servers were pretty quick.
Atmosphere: 2
Food: 2
Service: 4
Robert Rines
Stopped here traveling through the area. Spent nearly $30. There were 2 cars ahead of us, when they handed me the first two coffees we sipped our hot coffees while waiting for the rest of our order, but they were literally cold. I mentioned it to the worker who said it's because there were so many people ahead of us and our drinks were sitting on the counter so long. She handed me my son's hot chocolate next, usually you have to wait for DD hot chocolates to cool down before you drink them, this was the first one we have ever recieved cold. I couldn't believe it. The doughnut holes were slimy and stale. The only thing that was acceptable were the two iced coffees that were ordered. Extremely disappointing. Didn't have time to get new coffees made we had to press on to our hotel. DD if you are going to have such poor service, lower your prices. For high prices, good customer service and good food is expected. Also, 2 ice coffees, 1 hot chocolate, 2 hot coffees, and a 25 count of donuts should not take 18 minutes to make. That's how long we waiting from the time we ordered. Sad.
Atmosphere: 1
Food: 1
Service: 1
Alexandra Rada
Very bad service. I asked for hot chocolate and they gave me coffee.🙄🤦🏻♀️
This is the worst Dunkin in the city. The way they run the drive thru is insane and will one day cause a fight. They have drive thru customers waiting to order while mobile app users jump in front of them. I had 4 cars get in front of me while I was waiting to order , I complained about it and was told there's nothing to do about it. Well yes there is , Vaughn road location don't operate like that, maybe ask them how they run drive thru so smoothly. I was in drive thru 15 minutes before my order was taking. I pulled up at 7:06 pulled off with my watered down drink at 7:27. Do better with your drive thru
Mr. Kenneth
Your coffee will almost always be messed up.
Ellie McCrary
Most disappointing visit to Dunkin. We have been traveling and heard about the dunkin bucket of donut holes. We wanted to get it for our kids, so we traveled out of our way to visit a Dunkin. 1st impression(drive through) Employee wasn’t responsive to our order. Didn’t confirm anything and didn’t answer any questions we had. No please, thank you for welcome. We asked for donut holes. She said “we don’t have donuts”. Okay. Why does a donut shop not have donuts??? Next we pulled up to the window. Waited about 5 minutes without anyone coming so we pulled to the 2nd window. As soon as we got to the second window the car behind us was helped at the 1st window. Then the next person, and a next person, and a next person and we were still at the second window while everyone behind us was getting their order filled at the 1st window. When the employee finally came to the first window she took my husbands cash and said he was short almost $10. Then she never brought back his change.
The trash can chute after the window was bagged off so it wasn’t able to be used.
The avocado toast was crusty and dry like the avocado had been spread the night before. The picture on the menu shows 2 pieces and it was only 1 piece The bacon snack strips were crumbled, nowhere near beings strips and were about 1/8 of a cup worth for over $4. My husband’s sourdough sandwich was as advertised. The $5 meal with the little tacos were street tacos size and the bacon one had no bacon on it. Just egg and cheese.
Management and the owner need to step up in this establishment. Fire the employee on this shift and find new staff. Maybe recruit the homeless people on the street. I’ve worked in the restaurant industry and none of this is acceptable. The parking lot was empty so it’s not even possible the employees were busy with dine in customers. We didn’t enter the building so I don’t know if it was clean.
Food: 2
Service: 1
Chino RS
Ordered a hot chocolate and it was so watered down. I also ordered a frozen coffee and it was not blended at all. The service was terrible.
Atmosphere: 1
Food: 1
Service: 1
Nikki Davis
This location is my absolute favorite! I always order a caramel craze latte add 2 sugars and the flavor is always consistent. I live in Prattville and I drive to this location everyday before work and I also visit on some weekends. Prattville has a location but the staff and food consistency is no comparison to Ann Street location.
How is it this this has no hot coffee!!!! Either someone’s being lazy and doesn’t wanna work!! or both your coffee machines are really broken which I hard to find to believe!!!!!
Took care of me.
Atmosphere: 5
Food: 5
Service: 5
WORST DUNKIN IVE EVER BEEN TO!! Really threw my hashbrowns loose in the bag, told me they dont put cream cheese on food, but buttered my croissant when i didnt ask for that, gave a half full matcha. Extremely rude, bad attitude from all staff members. Lawd get it together will be contacting corporate
Atmosphere: 1
Food: 1
Service: 1
Today was my first visit to this location. I arrived at 6:35 am. The lady who was working headset ordering at the drive thru was very patient and kind. I was unsure of what to order and she was patient while i looked over the menu. I decided on an iced caramel latte and a BEC bagel. Everything was fresh and good. I appreciate great service and kindness that early in the morning as it helps to start the day good :) thanks Dunkin Employees for the great service and great experience.
Atmosphere: 5
Food: 5
Service: 5
Love the frozen coffee.
Atmosphere: 4
Food: 4
Service: 4
I love the macchiato. The espresso in it has the perfect amount of flavor and strength!!
Atmosphere: 4
Food: 3
Service: 4
I ordered some type of chicken wrap from this location recently, 2 to be exact. Both wraps were full of ice. This is beyond unacceptable. I will never return.
Atmosphere: 1
Food: 1
Service: 1
The coffee wasn’t that good but the servers were pretty quick.
Atmosphere: 2
Food: 2
Service: 4
Stopped here traveling through the area. Spent nearly $30. There were 2 cars ahead of us, when they handed me the first two coffees we sipped our hot coffees while waiting for the rest of our order, but they were literally cold. I mentioned it to the worker who said it's because there were so many people ahead of us and our drinks were sitting on the counter so long. She handed me my son's hot chocolate next, usually you have to wait for DD hot chocolates to cool down before you drink them, this was the first one we have ever recieved cold. I couldn't believe it. The doughnut holes were slimy and stale. The only thing that was acceptable were the two iced coffees that were ordered. Extremely disappointing. Didn't have time to get new coffees made we had to press on to our hotel. DD if you are going to have such poor service, lower your prices. For high prices, good customer service and good food is expected. Also, 2 ice coffees, 1 hot chocolate, 2 hot coffees, and a 25 count of donuts should not take 18 minutes to make. That's how long we waiting from the time we ordered. Sad.
Atmosphere: 1
Food: 1
Service: 1
Very bad service. I asked for hot chocolate and they gave me coffee.🙄🤦🏻♀️
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
This is the worst Dunkin in the city. The way they run the drive thru is insane and will one day cause a fight. They have drive thru customers waiting to order while mobile app users jump in front of them. I had 4 cars get in front of me while I was waiting to order , I complained about it and was told there's nothing to do about it. Well yes there is , Vaughn road location don't operate like that, maybe ask them how they run drive thru so smoothly. I was in drive thru 15 minutes before my order was taking. I pulled up at 7:06 pulled off with my watered down drink at 7:27. Do better with your drive thru
Your coffee will almost always be messed up.
Most disappointing visit to Dunkin.
We have been traveling and heard about the dunkin bucket of donut holes. We wanted to get it for our kids, so we traveled out of our way to visit a Dunkin.
1st impression(drive through)
Employee wasn’t responsive to our order. Didn’t confirm anything and didn’t answer any questions we had. No please, thank you for welcome.
We asked for donut holes. She said “we don’t have donuts”. Okay. Why does a donut shop not have donuts???
Next we pulled up to the window. Waited about 5 minutes without anyone coming so we pulled to the 2nd window. As soon as we got to the second window the car behind us was helped at the 1st window. Then the next person, and a next person, and a next person and we were still at the second window while everyone behind us was getting their order filled at the 1st window.
When the employee finally came to the first window she took my husbands cash and said he was short almost $10. Then she never brought back his change.
The trash can chute after the window was bagged off so it wasn’t able to be used.
The avocado toast was crusty and dry like the avocado had been spread the night before. The picture on the menu shows 2 pieces and it was only 1 piece
The bacon snack strips were crumbled, nowhere near beings strips and were about 1/8 of a cup worth for over $4.
My husband’s sourdough sandwich was as advertised. The $5 meal with the little tacos were street tacos size and the bacon one had no bacon on it. Just egg and cheese.
Management and the owner need to step up in this establishment. Fire the employee on this shift and find new staff. Maybe recruit the homeless people on the street. I’ve worked in the restaurant industry and none of this is acceptable. The parking lot was empty so it’s not even possible the employees were busy with dine in customers.
We didn’t enter the building so I don’t know if it was clean.
Food: 2
Service: 1
Ordered a hot chocolate and it was so watered down. I also ordered a frozen coffee and it was not blended at all. The service was terrible.
Atmosphere: 1
Food: 1
Service: 1
This location is my absolute favorite! I always order a caramel craze latte add 2 sugars and the flavor is always consistent. I live in Prattville and I drive to this location everyday before work and I also visit on some weekends. Prattville has a location but the staff and food consistency is no comparison to Ann Street location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Glazed Donut
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