Probably the worst customer service establishment in Montgomery. Went around 3pm on 7-16 and the girl at the windows scuffed because I was taking too long counting change because she didn't tell me the total at speaker to begin with.
Sunanda Sri Ailuri
Easily the worst Dunkin’ I’ve been to. The staff had zero manners and acted like they couldn’t care less about helping anyone. It was honestly horrible. Felt like they weren’t even interested in doing their job. I wouldn’t recommend this place to anyone.
William Fain
4 staff working, 5 customers and it takes 15 minutes to get 5 donuts, all staff look like they are miserable! I won’t be back.
Brittany
Didn't get my food bc they were out and refused to refund me or sub for something else.
Nick Maleys
Very Disappointing Experience I had a very unpleasant experience at this place. The staff behaved in a disrespectful and unprofessional manner, which made me feel extremely uncomfortable. I expected better service, but unfortunately, that was not the case.
I do not recommend this place based on my experience. I hope they take this feedback seriously and improve the way they treat their customers in the future.
Jackson Scott
Worker literally locked the doors infront of our faces before closing time while it was raining outside.
natgamez jackson
Love this staff here manager was awesome
John Jones
when Dunkin first introduced its Midnight blend, it was a smooth, full-bodied flavor, with notes of decadent bittersweet chocolate and an intense, dark finish, the best dark coffee i ever tasted. The past few times it's been like sipping dirty mop water with bleach with hints of black mold. This is the most bitter, worst coffee on the planet. tastes like it was made in a metal coffee pot that hasn't been washed of had a filter change since before covid. Can't believe I wasted money on this, again, thinking last time was a fluke. it's not is the new standard.
never again.
James Boyer
I really don’t like leaving bad reviews for businesses, but the employees at this specific location are wildly ignorant. I’ve been here many times, as it is my local Dunkin’, but I think I’m done with this location. The last three times I’ve been there, I’ve had to walk out because employees are literally not working and simultaneously treating every customer like trash.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Donuts
Chris Bennett
Drive thru workers are very friendly and helpful. Never had a bad experience here.
I’ve been here a couple of times, and the drive-thru staff are always fast and friendly
Usman Aamir
Uncourteous and unprofessional service couldn’t spare 10 seconds to remove the whipped cream from my order when requested to
Food: 4
Service: 1
Carolyn Beck
After living in another state for over two years, on my first morning back, I went to this store. I ordered a large hazelnut iced coffee, with Splenda and extra cream, an everything bagel, with two containers of garden vegetable cream cheese. They made my coffee hot. When I told the staff, she then went and brought my iced coffee, no Splenda and no hazelnut flavor. My bagel was a plain bagel and hard as a rock. And only one container of cream cheese. I have no idea what I was charged for, since i wasn't offered a receipt. I wanted to ask for it, but the worker was abrupt and had an unpleasant demeanor. Very disappointing first morning back in Montgomery.
Tried this place again. Had to repeat a simple order of iced coffee three times. Had to request a pup cup and a blueberry donut order twice as well. And I ordered the loaded hashbrowns this time, which was terrible. The bacon in it was half cooked. Now this might be due to how the chain itself has it prepared. And I had to remind the employee to hand me my coffee after she told me to have a good day. I have lived on the West coast for a few years and there are very very few Dunkin's there and those are in California. And having spend years in New England, I love my Dunkins. What bothers me is why be unfriendly to a customer to the point I was uncomfortable asking for a small cup of water for my dog who was in the car with me. I dont care that I was charged for it, but I cannot believe how unfriendly this employee was as well. I will not be coming back to this location again. I will drive out of my way to spend my money at another location.
Atmosphere: 1
Food: 1
Service: 1
Raquel Broom
This was my favorite location but it’s been more than 1 occasion when the manager Ms.Quetta or whatever her name is, has been extremely rude and just nasty when dealing with the public. She needs better training especially if she is a manager. It’s sad that it’s always the women manager with the worst disposition. I let it slide today but mam, Just do better!
Atmosphere: 1
Food: 1
Service: 1
Renada Pringle
Absolutely rude !! Especially woman in drive thru.
Probably the worst customer service establishment in Montgomery. Went around 3pm on 7-16 and the girl at the windows scuffed because I was taking too long counting change because she didn't tell me the total at speaker to begin with.
Easily the worst Dunkin’ I’ve been to. The staff had zero manners and acted like they couldn’t care less about helping anyone. It was honestly horrible. Felt like they weren’t even interested in doing their job. I wouldn’t recommend this place to anyone.
4 staff working, 5 customers and it takes 15 minutes to get 5 donuts, all staff look like they are miserable! I won’t be back.
Didn't get my food bc they were out and refused to refund me or sub for something else.
Very Disappointing Experience
I had a very unpleasant experience at this place. The staff behaved in a disrespectful and unprofessional manner, which made me feel extremely uncomfortable. I expected better service, but unfortunately, that was not the case.
I do not recommend this place based on my experience. I hope they take this feedback seriously and improve the way they treat their customers in the future.
Worker literally locked the doors infront of our faces before closing time while it was raining outside.
Love this staff here manager was awesome
when Dunkin first introduced its Midnight blend, it was a smooth, full-bodied flavor, with notes of decadent bittersweet chocolate and an intense, dark finish, the best dark coffee i ever tasted. The past few times it's been like sipping dirty mop water with bleach with hints of black mold. This is the most bitter, worst coffee on the planet. tastes like it was made in a metal coffee pot that hasn't been washed of had a filter change since before covid. Can't believe I wasted money on this, again, thinking last time was a fluke. it's not is the new standard. never again.
I really don’t like leaving bad reviews for businesses, but the employees at this specific location are wildly ignorant. I’ve been here many times, as it is my local Dunkin’, but I think I’m done with this location. The last three times I’ve been there, I’ve had to walk out because employees are literally not working and simultaneously treating every customer like trash.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Donuts
Drive thru workers are very friendly and helpful. Never had a bad experience here.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I’ve been here a couple of times, and the drive-thru staff are always fast and friendly
Uncourteous and unprofessional service couldn’t spare 10 seconds to remove the whipped cream from my order when requested to
Food: 4
Service: 1
After living in another state for over two years, on my first morning back, I went to this store. I ordered a large hazelnut iced coffee, with Splenda and extra cream, an everything bagel, with two containers of garden vegetable cream cheese. They made my coffee hot. When I told the staff, she then went and brought my iced coffee, no Splenda and no hazelnut flavor. My bagel was a plain bagel and hard as a rock. And only one container of cream cheese. I have no idea what I was charged for, since i wasn't offered a receipt. I wanted to ask for it, but the worker was abrupt and had an unpleasant demeanor. Very disappointing first morning back in Montgomery.
Tried this place again. Had to repeat a simple order of iced coffee three times. Had to request a pup cup and a blueberry donut order twice as well. And I ordered the loaded hashbrowns this time, which was terrible. The bacon in it was half cooked. Now this might be due to how the chain itself has it prepared. And I had to remind the employee to hand me my coffee after she told me to have a good day. I have lived on the West coast for a few years and there are very very few Dunkin's there and those are in California. And having spend years in New England, I love my Dunkins. What bothers me is why be unfriendly to a customer to the point I was uncomfortable asking for a small cup of water for my dog who was in the car with me. I dont care that I was charged for it, but I cannot believe how unfriendly this employee was as well.
I will not be coming back to this location again. I will drive out of my way to spend my money at another location.
Atmosphere: 1
Food: 1
Service: 1
This was my favorite location but it’s been more than 1 occasion when the manager Ms.Quetta or whatever her name is, has been extremely rude and just nasty when dealing with the public. She needs better training especially if she is a manager. It’s sad that it’s always the women manager with the worst disposition. I let it slide today but mam, Just do better!
Atmosphere: 1
Food: 1
Service: 1
Absolutely rude !! Especially woman in drive thru.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Doughnut, Donuts, Croissant, Bagel, Muffins
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