Eugene's Hot Chicken-Montgomery

Door was locked, even though there were people inside eating, so we stood out there& waited but the workers looked at us and ignored us. Extremely rude and disappointing. We really wanted to try the food.

Service: 1

Food is good. A young male serving food with all of is underwear showing. Pants buckle below butt line. That is a horrible sight for a family restaurant. Second the beverage area is not kept clean. That area will not pass inspections. The serving cups are on the counter top where everyone is breathing , talking , and coughing over. The cashier is working all over the cups . They need to placed in another location or placed in a protective covering. The food is very tasty and served hot.

I ignored the other reviews thinking they were just one off bad experiences and found them mostly true. From the top my order was wrong, seemed like the cashier only heard the first word I said and ignored everything afterwards. The staff wasn't particularly friendly or rude, kind of just there. The mild wings are too spicy to be considerd mild. The hot wings don't have any real flavor, they kind of just taste like hot grease with no real depth. I stopped eating halfway through because I knew it wouldn't be worth it later. My food was made fresh so bonus points for that, and the price wasn't that bad either. Although my first experience was more negative I believe the place has potential it just has a few kinks it needs to work out. I would recommend you try it if your in the area and curious, but as for now its not something I would travel that far for.

Atmosphere: 2

Food: 2

Service: 3

Another chicken place? YES!!! Nice twist to what we have already! Flavored to your heat level . Comes out hot and juicy. Added a side of the “hot” seasoning cuz that’s what I do. Nice kick. MSc & cheese, CHEESY! Downfall is trying to find a parking spot. Walk is as always a good thing. If you like a spicy (you determine the level), you foot a try then out!😀

Atmosphere: 5

Food: 5

Service: 5

Visited twice during the first week of operation since this town hasn’t had a hot chicken restaurant in the past few years, we were really excited when Eugene’s opened.

First visit was great. Manager was out an about checking on people, service was quick, food was good. Got the sandwich with medium heat, and fries. Overall the meal was great, especially for the price. The heat level was perfect and the fries were well cooked.

Second visit I brought my family along later in the first week of operation. I got the same sandwich and fries. This time the sandwich was 2 1/2 tenders instead of a chicken breast, and the fries were different. Understandable honestly, probably growing pains from the first week of being open and running low/out of stock of things. Still got roughly the same amount of chicken, but the fries were subpar this time. Biggest difference was the manager wasn’t out and about checking on guests, and the rest of the employees didn’t seem to care as much. Ice dispenser was jammed, no sweet tea, out of napkins, and dirty table, but each time I asked someone for assistance, it was some other employees problem to fix and not theirs.

Overall if the food quality keeps with how it was on the first few days of opening, I’ll definitely be back, but the service is definitely going to make or break it for this spot.

Atmosphere: 3

Food: 5

Service: 3

I OREDERED A FOUR WHOLE WING COMBO, BUT THE DRINK MACHINE WAS NOT WORKING...THEY DID NOT OFFERED ME A OPTION OR MY MONEY BACK FOR DRINK...AND THEY OFFERED ME ICE OUT 🤔 OF A BUCKET! SOMETIMES THE UNKNOWN IS BETTER THAN THE KNOWN....

Atmosphere: 2

ON MY LAST WING!
I was motivated to visit this establishment following a TikTok post. However, the initial warning sign was the fact that their opening hours were 11:00am, upon my arrival, the staff member outside was on a phone call, stating that they opened at 11:30am. I remained patient... Upon entering, I noticed guests waiting ahead of me and as I proceeded to place my order, the line lengthened. I felt assured in my decision.There was merely one register operational, with a single individual managing orders. Upon placing my order, I proceeded to collect my beverage, only to observe that the beverage/ice dispenser was devoid of ice. Consequently, I made my drink selection waited for my order. During my wait, I observed a staff member retrieving ice from a bucket equipped with a short handle scoop, which was situated near the beverage/ice dispenser that I had just vacated. Subsequently, I observed multiple patrons retrieving ice from the same container without gloves, prior to a customer inquiring about the staff's statement of ice shortage. I also observed discrepancies in order processing. One patron waited for their order, only to be informed that they lacked records of their order, and were offered a refund. This occurred after she produced a receipt, she was the second customer in line. Upon receiving my order, I was subsequently informed that egg rolls were out, and was offered a refund or alternative. I inquired about the expected duration for receiving a refund, given that there is only one register. The associate responded that she was unaware of the timeframe, so I decided to accept a substitution of collard greens, which were unexpectedly excellent. Upon placing my order and standing before the registered, I overheard the kitchen staff informing the individual at the register that they were out of eggrolls. I presumed they had fulfilled my order, however, I was mistaken. It would have been prudent to void that item from my order. Upon receiving my order, I hastily made my way to my vehicle, only to be disheartened. The okras were fried in their entirety and bore a strong resemblance to pickles, which I have a strong aversion to.The chicken wasn't much better, I could have simply got some wings from Church's and soaked them in Tabasco hot sauce and been satisfied! Waste of time and money. 0/ 10 I DO NOT RECOMMEND!

While this location holds significant potential, I anticipated greater outcomes. Despite my experience, I remain optimistic that the necessary adjustments will be implemented, leading to its successful growth.

Atmosphere: 4

Food: 2

Service: 2

Everything was a 10 out of 10. I got the Vegan sandwich with the Vegan comeback sauce. The customer service was excellent. The only takeaway, is there's nowhere to park. I had to pay for street parking.

Atmosphere: 5

Food: 5

Service: 5

The 3 mild chicken tenders I got were way too hot!!! They say slight burn, but their level of heat is on another level!!!

Atmosphere: 3

Food: 3

Service: 3

I went in because I smelled the chicken across the street. I went in and got the 4 wings, fries and THEE Kool-aid!! It was Great. They were very Polite and efficient!! Go try it!!

Atmosphere: 5

Food: 5

Service: 5

The chicken itself was super tender and flavorful, although it was more grease then I prefer. I got the chicken sandwich, and they didnt give me a breast, but instead three tenders kinda just piled on top of bread. The grease and wet rub kinda just soaked the bun instantly so i ate it without the bun. The chicken was really good and so was the pickled fried okra. I tried my friend’s french fries and thought they were undercooked, so idk about those. Our food took a bit long to come out, like just two simple orders took them about 25 minutes with only four other people in the restaurant. I observed at least three workers that just weren’t even in the kitchen and instead just sitting on their phone or chatting, with one guy in the back seeming also very unrushed. I get that a business is a business, but idk about charging 85 cents for an extra tiny container of sauce that I got (this includes ketchup too). Their soda fountain had no ice, and I overall dont think it’s worth what i paid for. It’s good food on a whim.

Atmosphere: 2

Food: 4

Service: 2

Great chicken, plenty of spice, very friendly employees. Looking forward to going back soon!

Atmosphere: 5

Food: 5

Service: 5

My favorite restaurant! I stop there every time I'm in Birmingham. I'm so glad they are here in Montgomery. I got the hot jumbo wings.

Atmosphere: 5

Food: 5

Service: 5