Firehouse Subs Montgomery

Food is always good. Great customer service, from the employees to the manager. They make u feel welcome and don't mind suggesting new things.

Atmosphere: 5

Food: 5

Service: 5

Very good service. Very good food. Not pricey.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Hook and Latter

I have frequented this location for many years. Typically food, service and atmosphere has been pretty good, up until my last visit yesterday (1/23/25). There was a whole different staff than in recent weeks/months. Previous staff I have delt with in past was very friendly, efficient and seem to work together well. On this visit there were 3 people behind the counter I had never seen before. One doing most of the work (with a not so pleasant attitude). It seemed the others weren't really qualified or cared to do much else. I was fortunate enough to get my order taken when I got in. However, every one else that came in behind me were told they needed to go online to place their orders. As other customers walked in and found this out, they were leaving the store without ordering. As I left and was in the parking lot I heard some telling others not to go in as orders were not being taken inside. Seems like a management issue or lack there of. I hope something catches management's eye and some changes are put into place soon. If not, I don't see me or anyone else for that matter being able to go there anymore as it won't be open for much longer.

Atmosphere: 1

Food: 4

Service: 2

Recommended dishes: Pastrami, Italian, New York Steamer, Hook & Ladder, Medium Beef Brisket Combo

slow slow slow lately, why do i have to order online if i am standing in the store to place my order ??????????

Atmosphere: 1

Food: 3

Service: 1

Food has always been good BUT the last 3 times I have been I was told I had to place an order online while I was in the store because they take priority. Service has really gone downhill here as of late. Very disappointing !

Atmosphere: 1

Food: 5

Service: 1

Sandwiches were delicious as usual. Service was a little slow, but they seemed to be short staffed. The staff that was there were very pleasant.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Hook & Ladder

Parking: No comment

Atmosphere: 5

Food: 5

Service: 5

I ordered my food online using the rapid rescue to go option because I had a medical appointment during my lunch and had no time to wait for food. The order was sent in at 12:18pm for a 12:30 pick up per the online order. I arrived at the restaurant at 12:38. My food was not at the pick up location. I waited for another 2 minutes before someone asked me if I was waiting on a pick up order. After saying yes, I continued to wait. After another minute, I asked if my was order was close to ready and and was told that they would be starting my order next. I was already running late and did not have the time to continue to wait, so I attempted to cancel the order online. The AI message told me that I would have to contact the restaurant to cancel. I then told the employee, I did not have time to wait for my sandwich and I just needed to cancel the order and was then told that they only had two people working and I was just going to have to be patient,and " just cause the app told you 12:30 don't mean its gonna be ready when you get here." I then said, I just needed a refund. The employee then told me that she had other orders to complete and if I wanted a refund, I had to wait. She then told me that she would give me my money back and also give me that sandwich. This would still make me late, but OK at least I was going to get something for my trouble. After several more minutes, the sandwich was placed on the counter and she said "there's your sandwich." I waited a few moments and she looked at me and said "what, you still want your money back?" When I said yes, I wanted my money back, she told her coworker to "take that sandwich and put it in the back" as she walked over to the cash register. I have now been in the location for over 10 minutes when I should have been able to walk in and pick up my sandwich. When I met her at the register, she proceeded to inform me that since I ordered online that she could not give a refund in the store. I told her the app stated I had to contact the store to cancel the order. I was then told that she was the general manager and they don't refund online orders in the store. Therefore, I left the store with no sandwich, no refund and a very bad impression of Firehouse Subs and especially the "general manager" Shay.

Atmosphere: 1

Food: 1

Service: 1

Terrible service, bread was toasted before anything. Meat and condiments were prepared on a piece of parchment paper and tossed into the conventional oven. Multiple condiments missing that I asked for on both of my sandwiches. Cashier was trying to take another persons order in the middle of making my sandwiches. 0/10 experience I will only be eating at the fire house on Ann St from now on

Atmosphere: 1

Food: 1

Service: 1

I ordered my food online using the rapid rescue to go option because I had a medical appointment during my lunch and had no time to wait for food. The order was sent in at 12:18pm for a 12:30 pick up per the online order. I arrived at the restaurant at 12:38. My food was not at the pick up location. I waited for another 2 minutes before someone asked me if I was waiting on a pick up order. After saying yes, I continued to wait. After another minute, I asked if my was order was close to ready and and was told that they would be starting my order next. I was already running late and did not have the time to continue to wait, so I attempted to cancel the order online. The AI message told me that I would have to contact the restaurant to cancel. I then told the employee, I did not have time to wait for my sandwich and I just needed to cancel the order and was then told that they only had two people working and I was just going to have to be patient,and " just cause the app told you 12:30 don't mean its gonna be ready when you get here." I then said, I just needed a refund. The employee then told me that she had other orders to complete and if I wanted a refund, I had to wait. She then told me that she would give me my money back and also give me that sandwich. This would still make me late, but OK at least I was going to get something for my trouble. After several more minutes, the sandwich was placed on the counter and she said "there's your sandwich." I waited a few moments and she looked at me and said "what, you still want your money back?" When I said yes, I wanted my money back, she told her coworker to "take that sandwich and put it in the back" as she walked over to the cash register. I have now been in the location for over 10 minutes when I should have been able to walk in and pick up my sandwich. When I met her at the register, she proceeded to inform me that since I ordered online that she could not give a refund in the store. I told her the app stated I had to contact the store to cancel the order. I was then told that she was the general manager and they don't refund online orders in the store. Therefore, I left the store with no sandwich, no refund and a very bad impression of Firehouse Subs and especially the "general manager" Shay.

The staff was very professional nice and kind.

Parking: 6661Atlanta Hwy Montgomery,Alabama 36117 (334) 213-2450

Atmosphere: 5

Food: 5

Service: 1

Recommended dishes: Italian

Placed and ordered online. Did not get all my food. They won’t answer their phone. Went to the store they said I have to deal with online ordering service which is fireshouse subs to get my money back. 10 emails later the online service says I have to get my money from the store. So how the heck do I get my money.

Came here on a Sunday, and the two people behind the counter said they have to fill the online orders before they coudl make our orders. We were the second people in line after they opened. They they told the next couple they could only take a card and no cash. The drink station was a mess, and everything was sticky. They were taking so long to take orders, and people started walking out. I was here almost an hour for two sandwiches to go!!!

Atmosphere: 1

Food: 2

Service: 1

I took my little neighbors to the store. I noticed they were hungry, so I took them here. It was in the same shopping center. They said they had never eaten here before.
They liked it! Our whole day was great! They said they had a very good day!

Atmosphere: 5

Food: 5

Service: 5

The customer service was extremely pleasant. The employees were polite, and understanding.

Atmosphere: 5

Food: 5

Service: 5