Everything was great but they were just a little slow.
Atmosphere: 4
Food: 4
Service: 3
Brandie Boone
Definitely need more workers for a 24/7 establishment
Food: 4
Service: 2
Dolphin Lover
Stood and waited and waited when we walked in. Several people in the back. Looked at us but did not acknowledge us at all. We finally just walked out.
Atmosphere: 1
Food: 1
Service: 1
kyetta richardson
Food was decent. Took way too long to get our food. About 20 min for that size burger and fries.
Atmosphere: 3
Food: 3
Service: 3
DaughterOfThe King
We had been looking forward to visiting Krystal's, because we don't live close to one. However, this time we were met with disappointment. We went around 10pm, the dinning room was already closed & our only option was drive thru. The amount of time it took to place our order, pay for it & receive it was ridiculous. Once we received our orders, the sliders were cramped into one box with the bread being soggy. The portion of fries we received were very little & my sliders were completely wrong. We wasted a good amount of money on this food. The drive thru line was too long to go back through for them to fix it.
Food: 1
Service: 2
Jeff Stallone
It's a Krystal's...but it's 2 stars better then McDonald's
big waves
This is worst Krystal's in area I waited in drive thru for 30 min they told me pull up then that wasn't good enough they ask me to pull around front while the employees were standing out front smoking and playing on they phones I just went in got a refund will never return here they should close down if they cant hire employees that want to work
Atmosphere: 1
Food: 1
Service: 1
Nicole Burns
We just went there about 10 mins ago. We went in to order our food to go. There was a gentleman in front of us who ordered and then we stepped up and waited quietly because the lady at the register was talking about a personal matter on her cellphone. She then gives us a dirty look and says “well I’m waiting?” I said, “are you ready for our order?” And she said yes and took the order. The entire time while counting her personal phone call. She then instructed me to pay and I did so and stepped over to wait on our food. Then a man comes to the register and she goes to the back to prepare food. He calls the guy before us up to the register and tells him he needs to pay and he says “I already paid.” And the man behind the register says very loudly “no you didn’t, the payment declined.” And the man responds to him that no it didn’t. And they argue for a second before the man pays again and goes and sits down. He then calls us back up and says the same thing. I said “I did just pay and it charged my card” and showed him the approval notification on my phone. He argues with me and says that I didn’t and that I need to pay again and that they didn’t even try to charge my card which is clearly untrue since I already had the card notification. I again paid and got another approval notification and I showed him that they were 2 mins apart and both said approved and he continued to argue with me and then called me rude for questioning and that I was being disrespectful. He was completely gas lighting me and then he says “hold on” and walks back to the register and seconds later I got another notification that they charged my card again. He then tells back to the lady in the back “hurry up and get this lady her food so she can get out of here being disrespectful.” So, needless to say it was not a good experience and I now have three charges to my card. And, the food was a poor excuse for food.
Atmosphere: 1
Food: 1
Service: 1
Scott Holder
Good burgers. Easy to access. Easy to eat while driving.
Atmosphere: 5
Food: 5
Service: 5
Modesty Adams
Let me be clear. I frequent Krystals because I love their breakfast. The review was due to the unusually long line I experienced. Normally there is a nice older lady there who has the most pleasant attitude. This time, it wasn't the same. However, Krystals is still my go to spot.
Please dont waste your money here food looked old, cheese burger meat was grey and the chicken slider had 5% chicken 95% breading it was super hard to bite into, fries were flavorless only came here bc it had above a 3.5 star review, waste of money. Overall costumer service wasn’t bad but the food is very bad
Atmosphere: 2
Food: 1
Service: 3
Maxine Bailey
Not enough employees were on staff that day. Bathrooms are often used by homeless people.
joesU5064FL
I arrived and the manager working the cash register was very rude. She was completely critical of questions I asked. I ordered and she yelled the price out. I don't know what I did that made her so mad. I told her to disregard and left.
Tommie Norris
Stopped by on my way through back down to Covington County to get a number 3 was pulled off the window to wait only to get down to the road to realize they didn't bother to put my fries in or a damn napkin.
Food: 3
Service: 1
Kimberly Jackson
This Krystal's is off the chain. Nothing is never operating food is old and cold.
Everything was great but they were just a little slow.
Atmosphere: 4
Food: 4
Service: 3
Definitely need more workers for a 24/7 establishment
Food: 4
Service: 2
Stood and waited and waited when we walked in. Several people in the back. Looked at us but did not acknowledge us at all. We finally just walked out.
Atmosphere: 1
Food: 1
Service: 1
Food was decent. Took way too long to get our food. About 20 min for that size burger and fries.
Atmosphere: 3
Food: 3
Service: 3
We had been looking forward to visiting Krystal's, because we don't live close to one. However, this time we were met with disappointment. We went around 10pm, the dinning room was already closed & our only option was drive thru. The amount of time it took to place our order, pay for it & receive it was ridiculous. Once we received our orders, the sliders were cramped into one box with the bread being soggy. The portion of fries we received were very little & my sliders were completely wrong. We wasted a good amount of money on this food. The drive thru line was too long to go back through for them to fix it.
Food: 1
Service: 2
It's a Krystal's...but it's 2 stars better then McDonald's
This is worst Krystal's in area I waited in drive thru for 30 min they told me pull up then that wasn't good enough they ask me to pull around front while the employees were standing out front smoking and playing on they phones I just went in got a refund will never return here they should close down if they cant hire employees that want to work
Atmosphere: 1
Food: 1
Service: 1
We just went there about 10 mins ago. We went in to order our food to go. There was a gentleman in front of us who ordered and then we stepped up and waited quietly because the lady at the register was talking about a personal matter on her cellphone. She then gives us a dirty look and says “well I’m waiting?” I said, “are you ready for our order?” And she said yes and took the order. The entire time while counting her personal phone call. She then instructed me to pay and I did so and stepped over to wait on our food. Then a man comes to the register and she goes to the back to prepare food. He calls the guy before us up to the register and tells him he needs to pay and he says “I already paid.” And the man behind the register says very loudly “no you didn’t, the payment declined.” And the man responds to him that no it didn’t. And they argue for a second before the man pays again and goes and sits down. He then calls us back up and says the same thing. I said “I did just pay and it charged my card” and showed him the approval notification on my phone. He argues with me and says that I didn’t and that I need to pay again and that they didn’t even try to charge my card which is clearly untrue since I already had the card notification. I again paid and got another approval notification and I showed him that they were 2 mins apart and both said approved and he continued to argue with me and then called me rude for questioning and that I was being disrespectful. He was completely gas lighting me and then he says “hold on” and walks back to the register and seconds later I got another notification that they charged my card again. He then tells back to the lady in the back “hurry up and get this lady her food so she can get out of here being disrespectful.” So, needless to say it was not a good experience and I now have three charges to my card. And, the food was a poor excuse for food.
Atmosphere: 1
Food: 1
Service: 1
Good burgers. Easy to access. Easy to eat while driving.
Atmosphere: 5
Food: 5
Service: 5
Let me be clear. I frequent Krystals because I love their breakfast. The review was due to the unusually long line I experienced. Normally there is a nice older lady there who has the most pleasant attitude. This time, it wasn't the same. However, Krystals is still my go to spot.
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
Please dont waste your money here food looked old, cheese burger meat was grey and the chicken slider had 5% chicken 95% breading it was super hard to bite into, fries were flavorless only came here bc it had above a 3.5 star review, waste of money. Overall costumer service wasn’t bad but the food is very bad
Atmosphere: 2
Food: 1
Service: 3
Not enough employees were on staff that day. Bathrooms are often used by homeless people.
I arrived and the manager working the cash register was very rude. She was completely critical of questions I asked. I ordered and she yelled the price out. I don't know what I did that made her so mad. I told her to disregard and left.
Stopped by on my way through back down to Covington County to get a number 3 was pulled off the window to wait only to get down to the road to realize they didn't bother to put my fries in or a damn napkin.
Food: 3
Service: 1
This Krystal's is off the chain. Nothing is never operating food is old and cold.
Atmosphere: 1
Food: 1
Service: 1
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