Horrible costumer service specially Nov 10 @11am. Got delivered the wrong pizza. I was told by the staff that I was wrong. Pizza ended up in the trash. Called corporate and I am still waiting to hear from the GM.
Food: 1
Service: 1
Laura
One of my favorite places to buy pizza
Food: 5
Service: 5
big waves
this has to be the worst papa location in area my pizza had no sauce was like a thin cardboard hardly any toppings was cold not fresh i will eat a frozen store pizza before ever ordering here again absolutely horrific worst pizza i ever had
Atmosphere: 1
Food: 1
Service: 1
Savannah Waters
Would suggest y’all switch out whoever is answering phones, not only were they annoyed the moment they picked up, but were not at all pleasant to talk to. After I asked a few questions regarding delivery services, they tried rushing me off the phone and didn’t even bother to ask for an order? When I asked if I could order through this call, he made it obvious it was a bother. I ended up not ordering. I understand not loving the job you have or having a bad day, but you work in customer service. Please do better!
Robert Bowers
Never had a problem here, they are always prompt with my order. Nothing bad to say. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Suzanne Wilson
This was the worst pizza I have ever had because it wasn't cooked. My dough was thin and raw. The cheese was thick and not melted. The pepperonis were still cold…
Food: 1
Lisa and Todd Neafus
First time to order at this location. First time to eat at Papa John's in over five years. I was craving what I remembered. This is the worst pizza I've had in a very long time. The dough wasn't even done and my husband's pizza was thin crust. Made him sick as a dog. My dough wasn't cooked either (original crust). I even stuck both in the air fryer til the outside crust was burnt tasting and the middle was still raw!! Gross!!! Made my poor husband sick as a dog!!! Threw that $40 in the trash. Wouldn't feed it to my dog. Very disappointing. Guess it's not anything like I remember. YUCK!!! Wish I'd taken a picture. Ordered him The Works and all the ingredients was on one side of the pizza. very disappointing!!! 🤢🤮
Food: 1
Mike E
The manager / owner of this franchise location needs to be replaced. Horribly mismanaged. Ordered online, said it would be ready in 50 minutes. Long, but OK. 90 minutes later, still nothing. Called the store for an update, they said their driver would be back in 20 min and it would be delivered 40 min later. 2 hours after I ordered online. It's pizza people, not french cuisine.
Shaneeka McClendon
I ordered the 10 piece boneless chipotle chicken it barely had any sauce on it. I also ordered the chicken Parmesan papa bites they were thrown together. You can tell they do not care about your order.
Johnna Davidson
Store manager is horrible and doesn't care how she serves the costumers. Our food was dry cold and hard and the manager was OK giving that to us Madison Street Montgomery alabama
The manager team is more disrespectful then the employees...
Sharon Taylor
The customer service there is always great . Food is always fresh.
IZZY LANDAU
I ordered a pizza and 2 dipping sauces, pizza was delivered, and of course, no dipping sauces. They did send it, but it got to me 45 minutes later, and of course, pizza was cold already.
Food: 5
Service: 3
westley padgett
Pizza is always good. The boneless wings are a straight lie. I got nuggets the size of a quarter.
Atmosphere: 3
Food: 1
Service: 5
Sarah Thrower
The food was cold barley any sauce on it yall need to do better I won't be eating here again
Horrible costumer service specially Nov 10 @11am. Got delivered the wrong pizza. I was told by the staff that I was wrong. Pizza ended up in the trash. Called corporate and I am still waiting to hear from the GM.
Food: 1
Service: 1
One of my favorite places to buy pizza
Food: 5
Service: 5
this has to be the worst papa location in area my pizza had no sauce was like a thin cardboard hardly any toppings was cold not fresh i will eat a frozen store pizza before ever ordering here again absolutely horrific worst pizza i ever had
Atmosphere: 1
Food: 1
Service: 1
Would suggest y’all switch out whoever is answering phones, not only were they annoyed the moment they picked up, but were not at all pleasant to talk to. After I asked a few questions regarding delivery services, they tried rushing me off the phone and didn’t even bother to ask for an order? When I asked if I could order through this call, he made it obvious it was a bother. I ended up not ordering. I understand not loving the job you have or having a bad day, but you work in customer service. Please do better!
Never had a problem here, they are always prompt with my order. Nothing bad to say. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
This was the worst pizza I have ever had because it wasn't cooked. My dough was thin and raw. The cheese was thick and not melted. The pepperonis were still cold…
Food: 1
First time to order at this location. First time to eat at Papa John's in over five years. I was craving what I remembered. This is the worst pizza I've had in a very long time. The dough wasn't even done and my husband's pizza was thin crust. Made him sick as a dog. My dough wasn't cooked either (original crust). I even stuck both in the air fryer til the outside crust was burnt tasting and the middle was still raw!! Gross!!! Made my poor husband sick as a dog!!! Threw that $40 in the trash. Wouldn't feed it to my dog. Very disappointing. Guess it's not anything like I remember. YUCK!!! Wish I'd taken a picture. Ordered him The Works and all the ingredients was on one side of the pizza. very disappointing!!! 🤢🤮
Food: 1
The manager / owner of this franchise location needs to be replaced. Horribly mismanaged. Ordered online, said it would be ready in 50 minutes. Long, but OK. 90 minutes later, still nothing. Called the store for an update, they said their driver would be back in 20 min and it would be delivered 40 min later. 2 hours after I ordered online. It's pizza people, not french cuisine.
I ordered the 10 piece boneless chipotle chicken it barely had any sauce on it. I also ordered the chicken Parmesan papa bites they were thrown together. You can tell they do not care about your order.
Store manager is horrible and doesn't care how she serves the costumers. Our food was dry cold and hard and the manager was OK giving that to us
Madison Street Montgomery alabama
Restaurantji Recommends
The manager team is more disrespectful then the employees...
The customer service there is always great . Food is always fresh.
I ordered a pizza and 2 dipping sauces, pizza was delivered, and of course, no dipping sauces. They did send it, but it got to me 45 minutes later, and of course, pizza was cold already.
Food: 5
Service: 3
Pizza is always good. The boneless wings are a straight lie. I got nuggets the size of a quarter.
Atmosphere: 3
Food: 1
Service: 5
The food was cold barley any sauce on it yall need to do better I won't be eating here again
Atmosphere: 1
Food: 1
Service: 1
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