I have been craving a papadia and they delivered!!!!! Love all the employees ❤️❤️❤️ I always order from this store when I'm in the area
Ana Ahuja
I recently ordered three pizzas from Papa John’s, and unfortunately, one of them arrived with the incorrect toppings. Mistakes happen, but what made this experience especially frustrating was the response I received when I called to address the issue.
The person who answered the phone insisted the order was correct, despite clear evidence to the contrary. Rather than working to resolve the problem, they were argumentative and dismissive, saying it can’t be wrong because he was the one who made it. I was told the pizza would not be replaced or refunded, which was both disappointing and unacceptable from a customer service standpoint.
I’ve been a customer for years, but this experience has made me reconsider future orders. I hope this feedback leads to better training and a stronger focus on customer satisfaction.
Mason Ambler
25 minutes after they promised… we paid for extra cheese and this is the result. Thanks!!
Zebra ciber
Good speak Spanish if on you call order 📲
Tom Lawery
Great staff..
Sandeep Virk
They use to do free garlic sauce then they started charging for it. They never put sauces now even if you pay for it. It has happened every single time Not sure what will it take for them to check for what was ordered and then make sure it’s a complete order .
Food: 3
Service: 1
Maria Michelle
I usually deal with this location frequently. I called tonight to place an order. Well a guy answered seemingly in frustration by his tone, so I asked if i could place an order. He replied “place it with the call center I have a lobby full I can’t take your order” rushing me off the phone. I then asked may I speak with a manager he said he was the manager “Jerry”. I will not be dealing with this location again his service was unprofessional and unpleasant. Also being that his was the manager I’d hope his horrible attitude doesn’t rub off on the employees. They seem more friendly and polite than he was.
Tikishia McCloud
Liz and the other young lady are rude. They made my pizza completely wrong and then when I called the store, they said I didn't order from there maybe from Pike road. Then I give them the order number because it was delivered and they said they had no deliveries for tonight. Then she tells me I ordered from Pike Road again. Then I give her the order number and she says she still can't find. After about ten minutes she says I'll look it up by the phone number she finds it and yes says oh no you didn't order it with pepperoni. Needless to say I asked for a refund because on the box and my receipt it clearly says pepperoni with cheese and not just cheese. I get to the store nobody speaks but you make a sly remark when I walk in then comes to the front and screams for Liz. I'm assuming Liz is manager. She first speak but says you only get back half because you kept the cheese sticks. What pissed me off is instead of just saying I'm sorry your order was wrong you wanted to try and act like I didn't order the pizza at all. That pissed me off.
Atmosphere: 1
Food: 1
Service: 1
KO Obi
Very professional and quick service. There phone ordering system is greatly.
Atmosphere: 5
Food: 5
Service: 5
Jessica Haynes
Beware when order and delivery here they giving you orders to Door dash That means your food is riding around for 30+ minutes Which means your pizzas cold
Recommended dishes: Pepperoni Pizza and Sausage Pizza
Jim Beam
Quick pick with a web order. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Brittany Head
I put two stars because you have an associate touching on food with very long nails that could potentially poison your food or spread other germs. You need to do better and make sure your employees are within guidelines for food safety.
Atmosphere: 5
Food: 5
Service: 5
Shonta Jackson
The manger is amazing. There was a mix up with the delivery. 1. The manger listened and made the situation right. 2 My order was hot and tasty.
I have been craving a papadia and they delivered!!!!! Love all the employees ❤️❤️❤️ I always order from this store when I'm in the area
I recently ordered three pizzas from Papa John’s, and unfortunately, one of them arrived with the incorrect toppings. Mistakes happen, but what made this experience especially frustrating was the response I received when I called to address the issue.
The person who answered the phone insisted the order was correct, despite clear evidence to the contrary. Rather than working to resolve the problem, they were argumentative and dismissive, saying it can’t be wrong because he was the one who made it. I was told the pizza would not be replaced or refunded, which was both disappointing and unacceptable from a customer service standpoint.
I’ve been a customer for years, but this experience has made me reconsider future orders. I hope this feedback leads to better training and a stronger focus on customer satisfaction.
25 minutes after they promised… we paid for extra cheese and this is the result. Thanks!!
Good speak Spanish if on you call order 📲
Great staff..
They use to do free garlic sauce then they started charging for it. They never put sauces now even if you pay for it. It has happened every single time Not sure what will it take for them to check for what was ordered and then make sure it’s a complete order .
Food: 3
Service: 1
I usually deal with this location frequently. I called tonight to place an order. Well a guy answered seemingly in frustration by his tone, so I asked if i could place an order. He replied “place it with the call center I have a lobby full I can’t take your order” rushing me off the phone. I then asked may I speak with a manager he said he was the manager “Jerry”. I will not be dealing with this location again his service was unprofessional and unpleasant. Also being that his was the manager I’d hope his horrible attitude doesn’t rub off on the employees. They seem more friendly and polite than he was.
Liz and the other young lady are rude. They made my pizza completely wrong and then when I called the store, they said I didn't order from there maybe from Pike road. Then I give them the order number because it was delivered and they said they had no deliveries for tonight. Then she tells me I ordered from Pike Road again. Then I give her the order number and she says she still can't find. After about ten minutes she says I'll look it up by the phone number she finds it and yes says oh no you didn't order it with pepperoni. Needless to say I asked for a refund because on the box and my receipt it clearly says pepperoni with cheese and not just cheese. I get to the store nobody speaks but you make a sly remark when I walk in then comes to the front and screams for Liz. I'm assuming Liz is manager. She first speak but says you only get back half because you kept the cheese sticks. What pissed me off is instead of just saying I'm sorry your order was wrong you wanted to try and act like I didn't order the pizza at all. That pissed me off.
Atmosphere: 1
Food: 1
Service: 1
Very professional and quick service. There phone ordering system is greatly.
Atmosphere: 5
Food: 5
Service: 5
Beware when order and delivery here they giving you orders to Door dash That means your food is riding around for 30+ minutes Which means your pizzas cold
Food: 1
Service: 1
Restaurantji Recommends
Great ?
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza and Sausage Pizza
Quick pick with a web order. Thanks!
Atmosphere: 5
Food: 5
Service: 5
I put two stars because you have an associate touching on food with very long nails that could potentially poison your food or spread other germs. You need to do better and make sure your employees are within guidelines for food safety.
Atmosphere: 5
Food: 5
Service: 5
The manger is amazing. There was a mix up with the delivery. 1. The manger listened and made the situation right. 2 My order was hot and tasty.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese and Pepperoni Pizza
Love this
Atmosphere: 5
Food: 5
Service: 5
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