Worst starbucks you will ever go to. The coffee is nice and strong, but the customer service is awful! They don't clean the place and instead of trying to fix a customer complaint, they argue with you! Fire the current manager please Akea, she's a terrible "manager"!
Atmosphere: 1
Food: 1
Service: 1
Drew
Got my order mixed up through checkout but 5 stars for a prompt and courteous fix. Way to go y'all!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwiches
Mae Riley
Great service and coffee.
Atmosphere: 5
Food: 5
Service: 5
N B
Dirty.. it seems like they have a management issue. Boxes are left in the dining area, trashes are very where, tables are counters are all dirty. It was uncomfortable to eat food that prepared at such a dirty environment. I am not going there again.
Kasha Gordon
First time at this location- I’ll be back!Monday, Michele was working the drive-thru. She sensed it might have been a tough day, made a great recommendation, and an even better drink! It was absolutely AMAZING!The only thing better than a well-crafted, completely DELICIOUS drink is great customer experience! We even figured out we’re from the same home town.Thank you so much Michele- your kindness truly made a difference in my day! ?☕️?
Food: 5
Service: 5
Harish Reddy
22/10/2023- I Don’t know the name of the girl..but she got curl hair and makeup. She didn’t not even listen what we asked ..end up giving wrong coffee.. but the worst part is making us wait for 10-15min to correct it and her attitude to listen to the customer and make things correct. Had to go to manager and he corrected it and also gave 4$ credit. Time is money.
Chuck's Shaving channel #shavelikeyourgrandpa
Went in to order some coffees and nobody acknowledged us. the girl at the cash register was playing on her phone and ignored us (bbw asian) and we tried to ask the other girl (red hair big nose ring) who will take our order and she ignored us while she was streaming a personal phone call through her starbucks headset. Finally someone from the back waited on us that was nice ( african american girl with glasses). the dining room was filthy and looked like a storage room l. the bathroom was nasty. Will be calling the complaint line. I am so tired of people in customer service playing on their phones and not waiting on the customer. I'm not lying. check the store cameras. And no name tags.
Atmosphere: 1
Food: 2
Service: 1
Holly S.
I wouldn't even give a 1 star if I didn't have to. Terrible customer service. Was ignored and they clearly saw me as they walked back and forth several times. Then they refused to give me my own receipt. Made me grab it from the printer. Pathetic and not friendly at all.
Anteria Daniels
Lately, the customer service has been trash. When I do go here, my drinks are not what I order or it’s not made the right way. Everytime I say something about it, they look like they have an attitude and remake my drink but it’s still not what I ask for like they just put something together for I can gtfo! They really gave me chocolate Milk when I asked for A WHITE MOCHA FRAPPEand didn’t even add the stuff that I paid extra for in the cup!?Wouldn’t recommend at all.
Looked like a stock room in their dining room. Stacks of boxes by the door. Staff needs to write down the orders since they cant remember your order. Had to repeat my order 4 times . Small regular coffee w/cream and sugar. How hard is that?
Atmosphere: 2
Food: 5
Service: 2
Gerry Whitaker
As always, great food and coffee .
Atmosphere: 5
Food: 5
Service: 5
Donny Hayes
Out of about 75% of items. Although I guess for a communist/ socialist establishment, being out of food shouldn't be a surprise .
Atmosphere: 1
Food: 1
Service: 4
Shonda and Kay
Always a pleasure going to Starby's. East Chase location!!Wheelchair accessibility: Not sure
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino
Christopher Coleman
This Starbucks is usually a miss! There are several locations around town, I frequent most of the stand-alone Starbucks in town, and I can honestly say that this one will usually get my drink order wrong! Their service is good, but the attention to details leaves some things to desire. All in all, it's not the best option if you want what you want, but hey, we're human!
Great coffee, but prices are high.
Atmosphere: 5
Food: 5
Service: 5
Worst starbucks you will ever go to. The coffee is nice and strong, but the customer service is awful! They don't clean the place and instead of trying to fix a customer complaint, they argue with you! Fire the current manager please Akea, she's a terrible "manager"!
Atmosphere: 1
Food: 1
Service: 1
Got my order mixed up through checkout but 5 stars for a prompt and courteous fix. Way to go y'all!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwiches
Great service and coffee.
Atmosphere: 5
Food: 5
Service: 5
Dirty.. it seems like they have a management issue. Boxes are left in the dining area, trashes are very where, tables are counters are all dirty. It was uncomfortable to eat food that prepared at such a dirty environment. I am not going there again.
First time at this location- I’ll be back!Monday, Michele was working the drive-thru. She sensed it might have been a tough day, made a great recommendation, and an even better drink! It was absolutely AMAZING!The only thing better than a well-crafted, completely DELICIOUS drink is great customer experience! We even figured out we’re from the same home town.Thank you so much Michele- your kindness truly made a difference in my day! ?☕️?
Food: 5
Service: 5
22/10/2023- I Don’t know the name of the girl..but she got curl hair and makeup. She didn’t not even listen what we asked ..end up giving wrong coffee.. but the worst part is making us wait for 10-15min to correct it and her attitude to listen to the customer and make things correct. Had to go to manager and he corrected it and also gave 4$ credit. Time is money.
Went in to order some coffees and nobody acknowledged us. the girl at the cash register was playing on her phone and ignored us (bbw asian) and we tried to ask the other girl (red hair big nose ring) who will take our order and she ignored us while she was streaming a personal phone call through her starbucks headset. Finally someone from the back waited on us that was nice ( african american girl with glasses). the dining room was filthy and looked like a storage room l. the bathroom was nasty. Will be calling the complaint line. I am so tired of people in customer service playing on their phones and not waiting on the customer. I'm not lying. check the store cameras. And no name tags.
Atmosphere: 1
Food: 2
Service: 1
I wouldn't even give a 1 star if I didn't have to. Terrible customer service. Was ignored and they clearly saw me as they walked back and forth several times. Then they refused to give me my own receipt. Made me grab it from the printer. Pathetic and not friendly at all.
Lately, the customer service has been trash. When I do go here, my drinks are not what I order or it’s not made the right way. Everytime I say something about it, they look like they have an attitude and remake my drink but it’s still not what I ask for like they just put something together for I can gtfo! They really gave me chocolate Milk when I asked for A WHITE MOCHA FRAPPEand didn’t even add the stuff that I paid extra for in the cup!?Wouldn’t recommend at all.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Looked like a stock room in their dining room. Stacks of boxes by the door. Staff needs to write down the orders since they cant remember your order. Had to repeat my order 4 times . Small regular coffee w/cream and sugar. How hard is that?
Atmosphere: 2
Food: 5
Service: 2
As always, great food and coffee .
Atmosphere: 5
Food: 5
Service: 5
Out of about 75% of items. Although I guess for a communist/ socialist establishment, being out of food shouldn't be a surprise .
Atmosphere: 1
Food: 1
Service: 4
Always a pleasure going to Starby's. East Chase location!!Wheelchair accessibility: Not sure
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino
This Starbucks is usually a miss! There are several locations around town, I frequent most of the stand-alone Starbucks in town, and I can honestly say that this one will usually get my drink order wrong! Their service is good, but the attention to details leaves some things to desire. All in all, it's not the best option if you want what you want, but hey, we're human!
Atmosphere: 5
Food: 5
Service: 5