Located right next (and attached) to the Trilogy Hotel, I popped into this Starbucks on a November Saturday morning. The line wasn't long nor was the normal wait for your coffee. However, my order was a few minutes behind since a ticket was never printed. It wasn't bad at all, but the staff upgraded my grande pumpkin spiced latte to a venti. So kind!
Atmosphere: 5
Food: 4
Service: 5
John Bishop
Good as always
Atmosphere: 5
Service: 5
Kimberly York
Nice small Starbucks location. It’s super close to my place so that’s a plus. I order my drinks almost exclusively online and it’s always ready by the time I arrive, even when there’s a long line inside. The only reason for 4 stars is the drink. I routinely order a vanilla protein latte and for the second time now the consistency is off. Half the drink is fine and the other half at the bottom is this thick goopy clump of foam/milk/froth. It’s gross and I feel like I’m only getting half the drink. I haven’t had this experience at any of the other Starbucks locations I’ve been to in the city. Not sure what the deal is but I won’t be back to this location when I want to order this beverage.
Atmosphere: 5
Food: 4
Service: 5
Lovey Czermak
The team members were welcoming and kept the coffee shop spotlessly clean! Great experience!
Atmosphere: 5
Food: 5
Service: 5
Athens McLaughlin
My wife and I come here all the time, the staff is amazing and the service is top notch. Everyone has a smile on their face, they are fast and the location is always clean. Highly recommend coming here when you’re in downtown Montgomery.
Atmosphere: 5
Food: 5
Service: 5
Hardy Monster
I don't normally go to Starbucks but since I'm down here for work I thought I'd give it a shot. The associates at the counter were all very nice. You can tell they make sure to properly clean their work stations and dining area as they were spotless. I appreciate this kind of attribute in food service establishments.
Atmosphere: 5
Food: 5
Service: 5
Madison Anderson
This was the best run starbucks i’ve ever been to! The workers were extremely nice and personal, something i’ve never experienced before at a starbucks - 10/10! Glad we started our morning/road trip off here
Atmosphere: 5
Food: 5
Service: 5
B. Woo.
All the syrups are sold out on the mobile app, but they are available in the store
John Abernathy
The atmosphere of this store is warm and inviting, which initially made for a pleasant visit. However, my experience was negatively impacted after witnessing what appeared to be the manager, Narnia, speaking to an employee in a degrading and unprofessional manner.
The tone and approach she used toward the employee lacked empathy and respect, which not only created an uncomfortable environment but also seemed discouraging for the staff member who was simply trying to do his job. It was disappointing to see such behavior from leadership in what otherwise felt like a positive environment.
It was also noticeable that the employees appeared more at ease and happier when the manager was not present. Strong leadership should uplift and support employees, not belittle them. I hope this concern is taken seriously, as it impacts both the staff and customer experience.
The nicest employees! Had a great experience. Great, fast, friendly service with many smiles. ☺️
Atmosphere: 5
Food: 5
Service: 5
Ammozon Grace
No ice now means you don’t get a full cup! Does that mean if you order extra ice you get a side of the extra drink?
Amber Person
Absolute fantastic customer service! These ladies are kind, courteous, thoughtful… the epitome of professional! I look forward to seeing them every morning!
Atmosphere: 5
Food: 5
Service: 5
Abhigna Mandava
They are quick.
Atmosphere: 4
Food: 4
Service: 4
Edaiya Boykin
This is literally my favorite Starbucks but recently I don’t know who is in charge of ordering the food but every time I go they don’t have the selected food item I choose but the barista are wonderful
Best in town. Excellent staff.
Food: 5
Located right next (and attached) to the Trilogy Hotel, I popped into this Starbucks on a November Saturday morning. The line wasn't long nor was the normal wait for your coffee. However, my order was a few minutes behind since a ticket was never printed. It wasn't bad at all, but the staff upgraded my grande pumpkin spiced latte to a venti. So kind!
Atmosphere: 5
Food: 4
Service: 5
Good as always
Atmosphere: 5
Service: 5
Nice small Starbucks location. It’s super close to my place so that’s a plus. I order my drinks almost exclusively online and it’s always ready by the time I arrive, even when there’s a long line inside. The only reason for 4 stars is the drink. I routinely order a vanilla protein latte and for the second time now the consistency is off. Half the drink is fine and the other half at the bottom is this thick goopy clump of foam/milk/froth. It’s gross and I feel like I’m only getting half the drink. I haven’t had this experience at any of the other Starbucks locations I’ve been to in the city. Not sure what the deal is but I won’t be back to this location when I want to order this beverage.
Atmosphere: 5
Food: 4
Service: 5
The team members were welcoming and kept the coffee shop spotlessly clean! Great experience!
Atmosphere: 5
Food: 5
Service: 5
My wife and I come here all the time, the staff is amazing and the service is top notch. Everyone has a smile on their face, they are fast and the location is always clean. Highly recommend coming here when you’re in downtown Montgomery.
Atmosphere: 5
Food: 5
Service: 5
I don't normally go to Starbucks but since I'm down here for work I thought I'd give it a shot. The associates at the counter were all very nice. You can tell they make sure to properly clean their work stations and dining area as they were spotless. I appreciate this kind of attribute in food service establishments.
Atmosphere: 5
Food: 5
Service: 5
This was the best run starbucks i’ve ever been to! The workers were extremely nice and personal, something i’ve never experienced before at a starbucks - 10/10! Glad we started our morning/road trip off here
Atmosphere: 5
Food: 5
Service: 5
All the syrups are sold out on the mobile app, but they are available in the store
The atmosphere of this store is warm and inviting, which initially made for a pleasant visit. However, my experience was negatively impacted after witnessing what appeared to be the manager, Narnia, speaking to an employee in a degrading and unprofessional manner.
The tone and approach she used toward the employee lacked empathy and respect, which not only created an uncomfortable environment but also seemed discouraging for the staff member who was simply trying to do his job. It was disappointing to see such behavior from leadership in what otherwise felt like a positive environment.
It was also noticeable that the employees appeared more at ease and happier when the manager was not present. Strong leadership should uplift and support employees, not belittle them. I hope this concern is taken seriously, as it impacts both the staff and customer experience.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The nicest employees! Had a great experience. Great, fast, friendly service with many smiles. ☺️
Atmosphere: 5
Food: 5
Service: 5
No ice now means you don’t get a full cup! Does that mean if you order extra ice you get a side of the extra drink?
Absolute fantastic customer service! These ladies are kind, courteous, thoughtful… the epitome of professional! I look forward to seeing them every morning!
Atmosphere: 5
Food: 5
Service: 5
They are quick.
Atmosphere: 4
Food: 4
Service: 4
This is literally my favorite Starbucks but recently I don’t know who is in charge of ordering the food but every time I go they don’t have the selected food item I choose but the barista are wonderful
Atmosphere: 5
Food: 1
Service: 5
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