This cozy, minimalist decor Starbucks is basically connected to Trilogy Hotel and shares mens and womens wheel chair access restrooms. The basic Starbucks menu includes coffee specialties, teas, and some bakery items. Merchandise is for sale in a few different spots, with Alabama travel series mugs, proprietary coffee, and packaged treats. Street parking wheelchair access spaces in front of venue. Valet at hotel next door.
My sisters and I came here on Black Friday today and got a latte, matcha, and chai. We were excited because there wasn’t a line when we arrived: which was good because we were on a bit of a time constraint. The barista (no name tag) who took our order had really cute red Christmas nails, but I think she must have been tired from Thanksgiving because she wasn’t paying attention to our order. My sister, who is highly lactose intolerant, ordered an iced matcha latte with oatmilk. She clearly specified OAT milk. The barista didn’t take our name (which I know most Starbucks do) or read our order back to us to ensure it was right. Like I said, we only had about 15 minutes for the stop and my sister has two young children that we were wrangling… so we didn’t read the label of the drink to ensure it was right (we thought we could trust Starbucks to take a milk selection seriously). By the time we got home, she got so sick. We checked the label on her cup: it did not specify oatmilk. Someone else from our group tasted it and confirmed it was made with whole milk. Even though it’s not an “allergy” and she didn’t die, she’s been down all morning in pain. I wish the barista would have been more attentive. This experience put a huge damper on my sister’s day, and therefore on all of our day. Lactose intolerance is no joke. Though sometimes milk is just a preference, often it is due to a gut issue like lactose intolerance. When you’re managing small kids and trying to get out the door, sometimes you forget to explain that your milk choice is so serious. I would have hoped that the barista cared enough to understand that and thus take all milk selections seriously, but not in this case. If you have ANY dietary restrictions DO NOT GO HERE.
Dietary restrictions: DO NOT GO HERE IF YOU HAVE DIETARY RESTRICTIONS
Atmosphere: 5
Food: 1
Service: 1
Josiah’s Cunningham
Outstanding service ! I love love this location clean friendly fast service! The vibe is simply unmatched! My opinion the best Starbucks in the City of Montgomery!
Kid-friendliness: My kids were greeted and asked how their day was at school.
Atmosphere: 5
Food: 5
Service: 5
Maria Raspytna
very clean and nice Starbucks! Probably the cleanest I've been to in my life!
Atmosphere: 5
Food: 5
Service: 5
shareefah cook
⭐️⭐️⭐️⭐️⭐️ to Kieona, for ALWAYS going out of her way to ensure that my drinks and breakfast orders are a 10/10! Her SUPER friendly personality DEFINITELY makes my day! I hope she sees this, because I really appreciate her customer service skills, patience, and knowledge when it comes to me trying new drinks💕💕💕💕💕 Thank you, Kieona
Atmosphere: 5
Food: 5
Service: 5
Michele Tidwell
Unfriendly staff. Didn't look at me while I was ordering. He didn't look at me while I was ordering. He didn't give me my total. Tapped his fingers while I was getting my cash out. I order cold brew no ice. When I got my drink it was less than half full because I requested no ice. When I questioned it she said we don't fill it up when you say no ice. I would not come back to this Starbucks and I recommend you don't waste your time or money here. This is not a representation of people in Montgomery. These people were bery unprofessional.
Atmosphere: 3
Food: 1
Service: 1
Amanda Bowman
I have had the same barista, Dorian Cook almost everytime I come into this establishment, and every time I've came in, I've have the best experience! A1 customer service. Another great barista is, Brianna Woodard and when I see her in the mornings, she's always polite and in a great mood at 6:00 AM, the most helpful. Great customer service as well! Finally, Kieonna Bolling has the best personality, helpful, and a downright all around good employee. These employees with their great attitudes, smiles, and good mornings/ and have a nice day; start our days off so much better than any rude employees that a customer can tell they don't like their job, just being outright may and rude, making your day stay off on the wrong foot. Not this Starbucks and not these 3 employees, they are good ate their job and go above and beyond to make sure everyone has everything and we're happy! Amanda Bowman
Atmosphere: 5
Food: 5
Service: 5
Allyson Holland
This Starbucks has the best drinks, customer service, and atmosphere of all the Starbucks in Montgomery. Definitely my go to!!! Especially when Keiuna is making the drinks!😊
Atmosphere: 5
Food: 5
Service: 5
Thomas Bell, III
This store is a feather in the cap for downtown Montgomery. The staff is “top tier” and are the BEST in the city. Kieona Is the BEST!
Atmosphere: 5
Food: 5
Service: 5
Rory Benedict
This location was closed when we visited around 3pm. Disappointing.
The place was clean and well-kept, the service was nice, the coffee was prepared very quickly.
Atmosphere: 5
Food: 5
Service: 5
ABHISHEK PANTHANGI
They should have made more business if it’s close to the state offices, around Chick-Fila at RSA..
Atmosphere: 5
Food: 5
Service: 5
Laramerchi’s Sneaker Restoration Center
Big shoutout to Kieona and the amazing team! I absolutely love the warm hospitality they provide. Kieona made our family feel so special, and it was only our second visit! She even remembered our drinks and made sure the kids had water to beat the Alabama heat. Boston Starbucks, take notes from this awesome team! Thanks for the incredible vibes, y'all! Team Laramerchi can't wait to experience more of that Starbucks love!
Atmosphere: 5
Food: 5
Service: 5
Dean Monroe
Thought service and people excellent.
Atmosphere: 4
Food: 3
Service: 5
Thomas Drummond
It's Starbucks, you know what you are getting. The food and coffee are exactly what you'd expect from any other Starbucks. However, this atmosphere is really nice, tucked between several historical boutique-style hotels. The staff were welcoming, professional, and fast! Great start to a morning.
This cozy, minimalist decor Starbucks is basically connected to Trilogy Hotel and shares mens and womens wheel chair access restrooms.
The basic Starbucks menu includes coffee specialties, teas, and some bakery items. Merchandise is for sale in a few different spots, with Alabama travel series mugs, proprietary coffee, and packaged treats.
Street parking wheelchair access spaces in front of venue. Valet at hotel next door.
Vegetarian options: ask for your needs
Parking: Out front street parking
Wheelchair accessibility: Wheel chair access setting
Atmosphere: 3
Food: 4
Service: 4
My sisters and I came here on Black Friday today and got a latte, matcha, and chai. We were excited because there wasn’t a line when we arrived: which was good because we were on a bit of a time constraint. The barista (no name tag) who took our order had really cute red Christmas nails, but I think she must have been tired from Thanksgiving because she wasn’t paying attention to our order. My sister, who is highly lactose intolerant, ordered an iced matcha latte with oatmilk. She clearly specified OAT milk. The barista didn’t take our name (which I know most Starbucks do) or read our order back to us to ensure it was right. Like I said, we only had about 15 minutes for the stop and my sister has two young children that we were wrangling… so we didn’t read the label of the drink to ensure it was right (we thought we could trust Starbucks to take a milk selection seriously). By the time we got home, she got so sick. We checked the label on her cup: it did not specify oatmilk. Someone else from our group tasted it and confirmed it was made with whole milk. Even though it’s not an “allergy” and she didn’t die, she’s been down all morning in pain. I wish the barista would have been more attentive. This experience put a huge damper on my sister’s day, and therefore on all of our day. Lactose intolerance is no joke. Though sometimes milk is just a preference, often it is due to a gut issue like lactose intolerance. When you’re managing small kids and trying to get out the door, sometimes you forget to explain that your milk choice is so serious. I would have hoped that the barista cared enough to understand that and thus take all milk selections seriously, but not in this case. If you have ANY dietary restrictions DO NOT GO HERE.
Dietary restrictions: DO NOT GO HERE IF YOU HAVE DIETARY RESTRICTIONS
Atmosphere: 5
Food: 1
Service: 1
Outstanding service ! I love love this location clean friendly fast service! The vibe is simply unmatched! My opinion the best Starbucks in the City of Montgomery!
Kid-friendliness: My kids were greeted and asked how their day was at school.
Atmosphere: 5
Food: 5
Service: 5
very clean and nice Starbucks! Probably the cleanest I've been to in my life!
Atmosphere: 5
Food: 5
Service: 5
⭐️⭐️⭐️⭐️⭐️ to Kieona, for ALWAYS going out of her way to ensure that my drinks and breakfast orders are a 10/10!
Her SUPER friendly personality DEFINITELY makes my day!
I hope she sees this, because I really appreciate her customer service skills, patience, and knowledge when it comes to me trying new drinks💕💕💕💕💕
Thank you, Kieona
Atmosphere: 5
Food: 5
Service: 5
Unfriendly staff. Didn't look at me while I was ordering. He didn't look at me while I was ordering. He didn't give me my total. Tapped his fingers while I was getting my cash out. I order cold brew no ice. When I got my drink it was less than half full because I requested no ice. When I questioned it she said we don't fill it up when you say no ice. I would not come back to this Starbucks and I recommend you don't waste your time or money here.
This is not a representation of people in Montgomery. These people were bery unprofessional.
Atmosphere: 3
Food: 1
Service: 1
I have had the same barista, Dorian Cook almost everytime I come into this establishment, and every time I've came in, I've have the best experience! A1 customer service. Another great barista is, Brianna Woodard and when I see her in the mornings, she's always polite and in a great mood at 6:00 AM, the most helpful. Great customer service as well! Finally, Kieonna Bolling has the best personality, helpful, and a downright all around good employee. These employees with their great attitudes, smiles, and good mornings/ and have a nice day; start our days off so much better than any rude employees that a customer can tell they don't like their job, just being outright may and rude, making your day stay off on the wrong foot. Not this Starbucks and not these 3 employees, they are good ate their job and go above and beyond to make sure everyone has everything and we're happy! Amanda Bowman
Atmosphere: 5
Food: 5
Service: 5
This Starbucks has the best drinks, customer service, and atmosphere of all the Starbucks in Montgomery. Definitely my go to!!! Especially when Keiuna is making the drinks!😊
Atmosphere: 5
Food: 5
Service: 5
This store is a feather in the cap for downtown Montgomery. The staff is “top tier” and are the BEST in the city. Kieona Is the BEST!
Atmosphere: 5
Food: 5
Service: 5
This location was closed when we visited around 3pm. Disappointing.
Restaurantji Recommends
The place was clean and well-kept, the service was nice, the coffee was prepared very quickly.
Atmosphere: 5
Food: 5
Service: 5
They should have made more business if it’s close to the state offices, around Chick-Fila at RSA..
Atmosphere: 5
Food: 5
Service: 5
Big shoutout to Kieona and the amazing team! I absolutely love the warm hospitality they provide. Kieona made our family feel so special, and it was only our second visit! She even remembered our drinks and made sure the kids had water to beat the Alabama heat. Boston Starbucks, take notes from this awesome team! Thanks for the incredible vibes, y'all! Team Laramerchi can't wait to experience more of that Starbucks love!
Atmosphere: 5
Food: 5
Service: 5
Thought service and people excellent.
Atmosphere: 4
Food: 3
Service: 5
It's Starbucks, you know what you are getting. The food and coffee are exactly what you'd expect from any other Starbucks. However, this atmosphere is really nice, tucked between several historical boutique-style hotels. The staff were welcoming, professional, and fast! Great start to a morning.
Atmosphere: 4
Food: 4
Service: 5
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