In and out in No Time and the Peanut Butter Paradise Smoothie set the day off to a great start! See you guys again soon!!!!
Atmosphere: 5
Food: 5
Service: 5
Ash
My sandwich and smoothie were delicious. No complaints on that part. Customer service could be a little better though
Atmosphere: 3
Food: 5
Service: 4
Sydney Willis
Bad attitudes all around. August 21st 1pm!
Atmosphere: 1
Food: 5
Service: 1
Alexus Campbell
I am writing because what happened at your Tropical Smoothie Café location on August 17, 2025 at 9:53 AM was not just a mistake — it was a reflection of a much bigger problem with your business management. And as the owner, the shame of this falls directly on your shoulders.
Let me explain. I walked into your store, spent $38.48, and ordered a Hummus Veggie Wrap ($9.69) with clear instructions: no rice, no beans, no dairy. I am Vegan. Yet somehow, your employee still added cheese. I discovered this when I bit into it and had to spit it out. Immediately, I called the store to explain the issue — calmly — and told them I could not turn around because I was already 25–30 minutes away, passing through on a road trip.
Instead of professionalism, I got disrespect. The male employee who answered the phone told me he needed the sandwich back before he could do anything — even though he knew I wasn’t able to return. He then asked in the background, “Did you make this?” put me on mute, and hung up the phone. No apology. No solution. No integrity.
Here’s the bigger shame: there was no manager on duty. At that time, there were four females in the front and two in the back (a male and female). The female made my order, the male handled the call. Together, they failed. Why? Because there was no leadership in the store to guide them. When employees don’t know the Standard Operating Procedures (SOPs), that is not their failure alone — that is a failure of ownership.
Mistakes happen in food service. What matters is how they are corrected. In this case, the mistake was not corrected at all. It was brushed off, ignored, and handled with complete disrespect. And that reflects on you, because the way your employees treat customers is a direct reflection of the culture you have (or haven’t) built in your store.
Think about it: a paying customer with dietary needs was disrespected, mishandled, and hung up on. The integrity of your brand was thrown out the window because the people you put in charge of your store were not trained, not managed, and not supervised. That is embarrassing.
And if this continues, here’s the reality of what will happen to your business: • Customers will stop trusting this location and choose your competitors. • Word-of-mouth and online reviews will damage your reputation. • Repeat business, which is the lifeblood of your store, will disappear. • Corporate may eventually step in, because this is the type of service that puts the entire brand name at risk.
I should not have to spend money on food I can’t eat. I should not be disrespected on the phone when I call to fix a mistake. And I should not be able to say that an entire team of employees had no idea how to handle one simple order correction.
As the owner, this is your wake-up call. Either put integrity, accountability, and proper management back into your business, or accept the fact that this store will continue to embarrass you and drag down your name.
Right now, this location is running without pride, without leadership, and without care for its customers.
Realistically, if nothing changes — this store will be in serious decline within 6 months, and facing possible closure in 1–2 years.
The sad part? They could stop this spiral immediately by putting integrity and leadership back in place — but the way you described it, they’re blind to it.
Atmosphere: 1
Food: 1
Service: 1
HBCU Adventures
Disgusting!!! There are a ton of flies in the building and I observed a LOT of flies in the bacon container when I pointed it out to the cashier she told the other girl and they simply just put a top on it. Im like yall not gone throw it away smh they kept using it anyway. Much as I love tropical smoothie I'll pass on this location moving forward
Atmosphere: 1
Food: 1
Service: 1
J F
This location is not clean at all. The food taste sour and not heated up properly. The health inspector needs to visit. The only staff that was working was the smoothie maker. This will be the last time I eat at this location again.
Atmosphere: 1
Food: 1
Service: 1
Melissa Flores
Ariana was an angel she went above and beyond to help Me this will forever be my Store #arianarocks
Atmosphere: 4
Food: 5
Service: 5
Jurethia Madison
I ordered the All American Wrap (sausage, eggs, cheddar & mozzarella) and Jetty Punch smoothie (not pictured) online. The sausage was not even cooked. I had to come home and cook it before I could eat. Tropical Smoothie must do better than this. People can get sick from uncooked food. OAN: the smoothie was delicious!
Atmosphere: 4
Food: 2
Service: 4
B. Taylor
Employees randomly squealing
Service: 1
Kim Thomas
do not eat here !! they do not properly clean the blender they don’t wear gloves and it’s a lot of cross contamination going with there fruits and peanut butter everywhere i visited a couple days ago and 2 of the woman where being boldly racist and took off there name tags when they heard me saying i was gonna do a report them
An employee sneezed directly over the blenders used to prepare smoothies and food, without washing his hands or cleaning the area afterward. I had to inform them that proper hygiene practices needed to be followed. The overall cleanliness at this location was very concerning. I left feeling upset and would advise others to exercise caution.
T G
First time having Tropical Smoothie. Food was delicious!
Shea Nocilo
Banana strawberry is fav
J Johnson
Choose smoothies over alcohol for a long healthy life
Jai Knight
DO NOT PLACE A MOBILE ORDER HERE!
I placed a mobile order through the app on 2/4/2025 at 8:45 PM, with a pickup time of 8:52 PM. When I arrived, there was no record of my order, yet my card was charged. Despite the store’s posted closing time of 9:00 PM, everything had already been cleaned and put away, making it clear that my order was never even prepared.
I contacted both the store and the customer service number provided, but they refused to assist with a refund. The in-store manager showed no empathy and seemed unconcerned about the issue. I even pointed out that the register should have been off balance, but they still didn’t care.
I have been a regular customer due to convenience, but after this experience, I will never return and will strongly advise my friends and family to avoid this location as well.
In and out in No Time and the Peanut Butter Paradise Smoothie set the day off to a great start! See you guys again soon!!!!
Atmosphere: 5
Food: 5
Service: 5
My sandwich and smoothie were delicious. No complaints on that part. Customer service could be a little better though
Atmosphere: 3
Food: 5
Service: 4
Bad attitudes all around. August 21st 1pm!
Atmosphere: 1
Food: 5
Service: 1
I am writing because what happened at your Tropical Smoothie Café location on August 17, 2025 at 9:53 AM was not just a mistake — it was a reflection of a much bigger problem with your business management. And as the owner, the shame of this falls directly on your shoulders.
Let me explain. I walked into your store, spent $38.48, and ordered a Hummus Veggie Wrap ($9.69) with clear instructions: no rice, no beans, no dairy. I am Vegan. Yet somehow, your employee still added cheese. I discovered this when I bit into it and had to spit it out. Immediately, I called the store to explain the issue — calmly — and told them I could not turn around because I was already 25–30 minutes away, passing through on a road trip.
Instead of professionalism, I got disrespect. The male employee who answered the phone told me he needed the sandwich back before he could do anything — even though he knew I wasn’t able to return. He then asked in the background, “Did you make this?” put me on mute, and hung up the phone. No apology. No solution. No integrity.
Here’s the bigger shame: there was no manager on duty. At that time, there were four females in the front and two in the back (a male and female). The female made my order, the male handled the call. Together, they failed. Why? Because there was no leadership in the store to guide them. When employees don’t know the Standard Operating Procedures (SOPs), that is not their failure alone — that is a failure of ownership.
Mistakes happen in food service. What matters is how they are corrected. In this case, the mistake was not corrected at all. It was brushed off, ignored, and handled with complete disrespect. And that reflects on you, because the way your employees treat customers is a direct reflection of the culture you have (or haven’t) built in your store.
Think about it: a paying customer with dietary needs was disrespected, mishandled, and hung up on. The integrity of your brand was thrown out the window because the people you put in charge of your store were not trained, not managed, and not supervised. That is embarrassing.
And if this continues, here’s the reality of what will happen to your business:
• Customers will stop trusting this location and choose your competitors.
• Word-of-mouth and online reviews will damage your reputation.
• Repeat business, which is the lifeblood of your store, will disappear.
• Corporate may eventually step in, because this is the type of service that puts the entire brand name at risk.
I should not have to spend money on food I can’t eat. I should not be disrespected on the phone when I call to fix a mistake. And I should not be able to say that an entire team of employees had no idea how to handle one simple order correction.
As the owner, this is your wake-up call. Either put integrity, accountability, and proper management back into your business, or accept the fact that this store will continue to embarrass you and drag down your name.
Right now, this location is running without pride, without leadership, and without care for its customers.
Realistically, if nothing changes — this store will be in serious decline within 6 months, and facing possible closure in 1–2 years.
The sad part? They could stop this spiral immediately by putting integrity and leadership back in place — but the way you described it, they’re blind to it.
Atmosphere: 1
Food: 1
Service: 1
Disgusting!!! There are a ton of flies in the building and I observed a LOT of flies in the bacon container when I pointed it out to the cashier she told the other girl and they simply just put a top on it. Im like yall not gone throw it away smh they kept using it anyway. Much as I love tropical smoothie I'll pass on this location moving forward
Atmosphere: 1
Food: 1
Service: 1
This location is not clean at all. The food taste sour and not heated up properly. The health inspector needs to visit. The only staff that was working was the smoothie maker. This will be the last time I eat at this location again.
Atmosphere: 1
Food: 1
Service: 1
Ariana was an angel she went above and beyond to help
Me this will forever be my
Store #arianarocks
Atmosphere: 4
Food: 5
Service: 5
I ordered the All American Wrap
(sausage, eggs, cheddar & mozzarella) and Jetty Punch smoothie (not pictured) online. The sausage was not even cooked. I had to come home and cook it before I could eat. Tropical Smoothie must do better than this. People can get sick from uncooked food. OAN: the smoothie was delicious!
Atmosphere: 4
Food: 2
Service: 4
Employees randomly squealing
Service: 1
do not eat here !! they do not properly clean the blender they don’t wear gloves and it’s a lot of cross contamination going with there fruits and peanut butter everywhere i visited a couple days ago and 2 of the woman where being boldly racist and took off there name tags when they heard me saying i was gonna do a report them
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
An employee sneezed directly over the blenders used to prepare smoothies and food, without washing his hands or cleaning the area afterward. I had to inform them that proper hygiene practices needed to be followed. The overall cleanliness at this location was very concerning. I left feeling upset and would advise others to exercise caution.
First time having Tropical Smoothie. Food was delicious!
Banana strawberry is fav
Choose smoothies over alcohol for a long healthy life
DO NOT PLACE A MOBILE ORDER HERE!
I placed a mobile order through the app on 2/4/2025 at 8:45 PM, with a pickup time of 8:52 PM. When I arrived, there was no record of my order, yet my card was charged. Despite the store’s posted closing time of 9:00 PM, everything had already been cleaned and put away, making it clear that my order was never even prepared.
I contacted both the store and the customer service number provided, but they refused to assist with a refund. The in-store manager showed no empathy and seemed unconcerned about the issue. I even pointed out that the register should have been off balance, but they still didn’t care.
I have been a regular customer due to convenience, but after this experience, I will never return and will strongly advise my friends and family to avoid this location as well.
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