The service at this location has steadily declined over the past couple of years. The staff is often rude, and there's about a 50/50 chance you'll receive the correct order—or anything close to it. Of all the locations in the area, this one is by far the worst.
It seems the decline started around the time new shift leads or managers were brought in, which may be the root of the problem. When mistakes happen—like receiving someone else's order—the staff responds with hostility, as if it's unreasonable to question the error.
It’s clear the owners aren’t reviewing security footage or listening to audio from customer interactions. Tonight was yet another example: they got the order wrong and were rude to my wife. The manager even slammed the window in her face and walked off, acting more like a child than a professional.
Ordering here feels like a gamble—you never know what you’ll get. And no matter how polite you are, it’s obvious the staff simply doesn’t care. That reflects directly on the ownership.
Personally, I won’t be returning unless there’s a complete overhaul of the staff—or robots take over. It’s a shame, and the owners should be genuinely embarrassed by how poorly this location is run.
Ps. Even you use the app to take human error out of it, they still screw it up......
Atmosphere: 1
Food: 1
Service: 1
Alan Hedrick
Drive thru as we traveled. Quick stop. Friendly folks.
Food: 5
Service: 5
Will Lewis
My Daughter says they have the best fast food French fries in the area. Lol 🥰
Food: 5
Service: 5
Brandie Evans
It was pretty good for a McDonalds. Can’t complain
Atmosphere: 5
Food: 5
Service: 5
Matt Napier
Worst McDonalds ever. I had to go in and get my own mobile order because they never brought it out to me.
Atmosphere: 1
Food: 1
Service: 1
Junior Evans
Not bad at all
Atmosphere: 2
Food: 3
Service: 3
Denise Breen
It's a nice McDonald's, usual menu. Staff extra nice. Everything clean
Atmosphere: 5
Food: 5
Service: 5
Anthony Marks
The manager is rude she refuses to wait on people inside the store at the counter. Older folks don’t know how to use the computer inside . They need an employee DESIGNATED TO THE FRONT COUNTER.She needs to get a job not dealing with the public . Drive through never gets your order correct.
Logan is here watching Your video right now
Pitiful, one of the worst McDonald’s I’ve ever been to. Watched the cashier give my food to another guest (after a lengthy wait) stood there an additional 20 minutes asking for service. Got asked if I wanted something else. No, I want what I ordered, that’s why I ordered it. Lobby was disgusting. Finally got my food. Not recommended unless there is literally nothing else open.
It's the only McDonald's in Muscle Shoals without having to drive all the way to the gas station one on Hwy 72. Don't use curbside on the app because they often just ignore you for 15 minutes. Even using the drive-thru with the mobile app you'll have to go inside because they don't check the bag to the receipt before they hand it out the window and 8 times outta 10 they miss something. 🙄
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Double Cheeseburger, World Famous Fries
ROSE
We pulled up and the dining room was closed. We made a mobile order, picked it up through the drive through, first window the girl didn't even look over so we proceeding to the next and got our food, made it home and looked inside to see they got out food wrong! Big Mac in place of a double quarter pounder. I call talk to Carolyn who almost sounded like she didn't believe me. She told me to bring the receipt and the order back. We go back to McDonald's and it's completely dark the arcs are not lit and they look closed. I drive to the window again I deal with Carlolyn again, who asks for my receipt I tell her it was an online order and your girl back there never even opened the window or looked up from her screen as we drove by picking up the food. She hmms outloud as if that just didn't happen which it did. She takes out entire order. My kids happy meal my quarter pounder and the big Mac, and proceeds to look up our receipt since it was an mobile order, she finds it comes back to the window and proceeds to tell me I still need to tell her what I ordered, I did. She finally tells me to pull up and the remake ny entire order, didn't give us new drinks. Took my kids happy meal in the middle of her eating it. Since when do u take our entire dinner and not just what was wrong caroloyn? It's because u didn't believe your customer! And that's horrible. Theres too many other McDonald's in the area to treat your customers like that! I won't be coming back to This location due to crappy management!
Update NEW INCIDENT WITH MANAGER GALE! WOULD NOT ACCEPT BOGO COUPON FOR MCGRIDDLE SAYING THEY DONT DO MDGRIDDLES ON THE COUPON. I ORDEREDTHE EXACT SAME THING I ALWAYS ORDER ON THAT COUPON YET WAS YELLED AT FROM ACROSS THE KITCHEN BECAUSE SHE WOULDNT EVEN COME TO THE WINDOW TO SPEAK TO ME. WHAT IS WITH THIS LOCATION AND CRAPPY MANAGEMENT?! CALLED CORPORTATE OFFICE IN FLORENCE AND WAS TOLD MCGRIDDLES ARE IN FACT APART OF THAT COUPON. WENT BACK FOR REFUND AND SHE CONTINUED TO BE RUDE! WHAT THE HECK!!
Update 5/23/2025
Gale is still SUPER rude. Can't yall get that lady some hospitality training.. seriously.
Atmosphere: 1
Food: 1
Service: 1
Dustin Fuller
Good luck if anyone goes in there this morning with that rude manager
Atmosphere: 1
Food: 5
Service: 1
Steven Gasque
This McDonald's has greatly improved since the new owners have taken over.
Gourmet cuisine at a fine price 😂
Atmosphere: 5
Food: 5
Service: 5
The service at this location has steadily declined over the past couple of years. The staff is often rude, and there's about a 50/50 chance you'll receive the correct order—or anything close to it. Of all the locations in the area, this one is by far the worst.
It seems the decline started around the time new shift leads or managers were brought in, which may be the root of the problem. When mistakes happen—like receiving someone else's order—the staff responds with hostility, as if it's unreasonable to question the error.
It’s clear the owners aren’t reviewing security footage or listening to audio from customer interactions. Tonight was yet another example: they got the order wrong and were rude to my wife. The manager even slammed the window in her face and walked off, acting more like a child than a professional.
Ordering here feels like a gamble—you never know what you’ll get. And no matter how polite you are, it’s obvious the staff simply doesn’t care. That reflects directly on the ownership.
Personally, I won’t be returning unless there’s a complete overhaul of the staff—or robots take over. It’s a shame, and the owners should be genuinely embarrassed by how poorly this location is run.
Ps. Even you use the app to take human error out of it, they still screw it up......
Atmosphere: 1
Food: 1
Service: 1
Drive thru as we traveled. Quick stop. Friendly folks.
Food: 5
Service: 5
My Daughter says they have the best fast food French fries in the area. Lol 🥰
Food: 5
Service: 5
It was pretty good for a McDonalds. Can’t complain
Atmosphere: 5
Food: 5
Service: 5
Worst McDonalds ever. I had to go in and get my own mobile order because they never brought it out to me.
Atmosphere: 1
Food: 1
Service: 1
Not bad at all
Atmosphere: 2
Food: 3
Service: 3
It's a nice McDonald's, usual menu. Staff extra nice. Everything clean
Atmosphere: 5
Food: 5
Service: 5
The manager is rude she refuses to wait on people inside the store at the counter. Older folks don’t know how to use the computer inside . They need an employee DESIGNATED TO THE FRONT COUNTER.She needs to get a job not dealing with the public . Drive through never gets your order correct.
Pitiful, one of the worst McDonald’s I’ve ever been to. Watched the cashier give my food to another guest (after a lengthy wait) stood there an additional 20 minutes asking for service. Got asked if I wanted something else. No, I want what I ordered, that’s why I ordered it. Lobby was disgusting. Finally got my food. Not recommended unless there is literally nothing else open.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This shit is a joke smfh
Atmosphere: 4
Food: 3
Service: 1
It's the only McDonald's in Muscle Shoals without having to drive all the way to the gas station one on Hwy 72. Don't use curbside on the app because they often just ignore you for 15 minutes. Even using the drive-thru with the mobile app you'll have to go inside because they don't check the bag to the receipt before they hand it out the window and 8 times outta 10 they miss something. 🙄
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Double Cheeseburger, World Famous Fries
We pulled up and the dining room was closed. We made a mobile order, picked it up through the drive through, first window the girl didn't even look over so we proceeding to the next and got our food, made it home and looked inside to see they got out food wrong! Big Mac in place of a double quarter pounder. I call talk to Carolyn who almost sounded like she didn't believe me. She told me to bring the receipt and the order back. We go back to McDonald's and it's completely dark the arcs are not lit and they look closed. I drive to the window again I deal with Carlolyn again, who asks for my receipt I tell her it was an online order and your girl back there never even opened the window or looked up from her screen as we drove by picking up the food. She hmms outloud as if that just didn't happen which it did. She takes out entire order. My kids happy meal my quarter pounder and the big Mac, and proceeds to look up our receipt since it was an mobile order, she finds it comes back to the window and proceeds to tell me I still need to tell her what I ordered, I did. She finally tells me to pull up and the remake ny entire order, didn't give us new drinks. Took my kids happy meal in the middle of her eating it. Since when do u take our entire dinner and not just what was wrong caroloyn? It's because u didn't believe your customer! And that's horrible. Theres too many other McDonald's in the area to treat your customers like that! I won't be coming back to This location due to crappy management!
Update NEW INCIDENT WITH MANAGER GALE!
WOULD NOT ACCEPT BOGO COUPON FOR MCGRIDDLE SAYING THEY DONT DO MDGRIDDLES ON THE COUPON. I ORDEREDTHE EXACT SAME THING I ALWAYS ORDER ON THAT COUPON YET WAS YELLED AT FROM ACROSS THE KITCHEN BECAUSE SHE WOULDNT EVEN COME TO THE WINDOW TO SPEAK TO ME. WHAT IS WITH THIS LOCATION AND CRAPPY MANAGEMENT?! CALLED CORPORTATE OFFICE IN FLORENCE AND WAS TOLD MCGRIDDLES ARE IN FACT APART OF THAT COUPON. WENT BACK FOR REFUND AND SHE CONTINUED TO BE RUDE! WHAT THE HECK!!
Update 5/23/2025
Gale is still SUPER rude. Can't yall get that lady some hospitality training.. seriously.
Atmosphere: 1
Food: 1
Service: 1
Good luck if anyone goes in there this morning with that rude manager
Atmosphere: 1
Food: 5
Service: 1
This McDonald's has greatly improved since the new owners have taken over.
Atmosphere: 5
Food: 4
Service: 5
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