Great pizza for gameday! Always a go to in our house!
E R
Pizza was not good
Atmosphere: 5
Food: 1
Service: 5
Cristy Thompson
Our favorite place to order pizza. Quick, friendly service and great food.
Atmosphere: 5
Food: 5
Service: 5
Kenneth Bass
Decided to close at 10:52 but saus open till 11:00. Seems to be a normal thing in Alabama. Went to Marcos and it was closed early too.
Atmosphere: 1
Food: 1
Service: 1
ShayGEE
Most of the time, Papa John’s delivers exactly what I expect—hot, flavorful, and fresh. But on this particular night, the pizza was off. The dough was chewy and dense, not soft or fluffy like I’m used to. The overall texture felt like it had been sitting too long before baking or wasn’t made with the usual care. Disappointing, especially when you’re craving that signature Papa John’s bite.
That said, I called in and followed up with the online survey. The customer service response was solid. The manager reached out personally and agreed to remake the entire order at no charge. That’s how you restore trust—with quick, no-hassle accountability and professionalism.
I’m grateful for the resolution and the fact that they didn’t try to argue or shift blame. Things happen, but their customer care showed me why I keep returning.
So while the experience started off below standard, the follow-through brought it back up. Thank you for owning the issue and making it right.
Atmosphere: 5
Food: 2
Service: 5
Shay
Most of the time, Papa John’s delivers exactly what I expect—hot, flavorful, and fresh. But on this particular night, the pizza was off. The dough was chewy and dense, not soft or fluffy like I’m used to. The overall texture felt like it had been sitting too long before baking or wasn’t made with the usual care. Disappointing, especially when you’re craving that signature Papa John’s bite.
That said, I called in and followed up with the online survey. The customer service response was solid. The manager reached out personally and agreed to remake the entire order at no charge. That’s how you restore trust—with quick, no-hassle accountability and professionalism.
I’m grateful for the resolution and the fact that they didn’t try to argue or shift blame. Things happen, but their customer care showed me why I keep returning.
So while the experience started off below standard, the follow-through brought it back up. Thank you for owning the issue and making it right.
Atmosphere: 5
Food: 2
Service: 5
amelia yessick
Got a coupon for a free pizza which we attempted to use within the stated time frame but could not get it done. Was told twice the coupon, which was mailed to us by the company was not valid.
Service: 1
Ashish Patel
I ordered 17-18 pizzas for a critical meeting, but the restaurant called to cancel my order, causing significant inconvenience and wasting my time. Their reason for the cancellation was that they ran out of dough and that I should place my order few days in advance. Additionally, after I filed a complaint, I received a call at 11 PM Central Time to discuss it. Who calls that late at night? I hate writing bad reviews, but this place truly deserves it. Corporate and the owner must take action on this matter! Causing inconvenience and then waking me up late night at 11.
Service: 1
L Davis
I don’t know who thought putting the receipt in my breadsticks was a good idea but I can assure you it was not.
Atmosphere: 1
Food: 2
Service: 1
Doug Andrews
Paid online for food and never received the order. Called and manager said there was nothing she could do about it. Had proof of it paid and confirmed. Still, No food. I want better service at this location for this isn't the only time this has happened.
This location rudely refused to take my order. While I was standing at the counter speaking with another employee a female yelled from the kitchen area. She bluntly shouted to me that they were not taking any more orders. I left thinking that it was because of the color of my skin; there was no explanation. I will never return!
Service: 1
Donna Lyttle
Called to make an order for delivery and the call went to a call center and then they submitted the order. Not sure I’m a fan of that.
Food: 4
Service: 3
HR Robbinson
Slow manager does not understand when order is placed that it is what is expected.
Atmosphere: 1
Food: 1
Service: 1
Thomas M. Long III
There are times my family and I ordered pizza from here, so far it’s pretty good and we get what we order from them. Maybe when we come here again it’ll be just as good as it was last time.
Maria Jones
WOW this was the BEST EXPERIENCE EVER !!!!!!! The lovely lady over the phone was the sweetest!!! She was so sweet to revise my mistake and she caught it before the pizza left!! Their delivery literally took 4 mins !! So amazing!!! Thanks to the polite delivery man we got it in a timely manner!!!
Great pizza for gameday! Always a go to in our house!
Pizza was not good
Atmosphere: 5
Food: 1
Service: 5
Our favorite place to order pizza. Quick, friendly service and great food.
Atmosphere: 5
Food: 5
Service: 5
Decided to close at 10:52 but saus open till 11:00. Seems to be a normal thing in Alabama. Went to Marcos and it was closed early too.
Atmosphere: 1
Food: 1
Service: 1
Most of the time, Papa John’s delivers exactly what I expect—hot, flavorful, and fresh. But on this particular night, the pizza was off. The dough was chewy and dense, not soft or fluffy like I’m used to. The overall texture felt like it had been sitting too long before baking or wasn’t made with the usual care. Disappointing, especially when you’re craving that signature Papa John’s bite.
That said, I called in and followed up with the online survey. The customer service response was solid. The manager reached out personally and agreed to remake the entire order at no charge. That’s how you restore trust—with quick, no-hassle accountability and professionalism.
I’m grateful for the resolution and the fact that they didn’t try to argue or shift blame. Things happen, but their customer care showed me why I keep returning.
So while the experience started off below standard, the follow-through brought it back up. Thank you for owning the issue and making it right.
Atmosphere: 5
Food: 2
Service: 5
Most of the time, Papa John’s delivers exactly what I expect—hot, flavorful, and fresh. But on this particular night, the pizza was off. The dough was chewy and dense, not soft or fluffy like I’m used to. The overall texture felt like it had been sitting too long before baking or wasn’t made with the usual care. Disappointing, especially when you’re craving that signature Papa John’s bite.
That said, I called in and followed up with the online survey. The customer service response was solid. The manager reached out personally and agreed to remake the entire order at no charge. That’s how you restore trust—with quick, no-hassle accountability and professionalism.
I’m grateful for the resolution and the fact that they didn’t try to argue or shift blame. Things happen, but their customer care showed me why I keep returning.
So while the experience started off below standard, the follow-through brought it back up. Thank you for owning the issue and making it right.
Atmosphere: 5
Food: 2
Service: 5
Got a coupon for a free pizza which we attempted to use within the stated time frame but could not get it done. Was told twice the coupon, which was mailed to us by the company was not valid.
Service: 1
I ordered 17-18 pizzas for a critical meeting, but the restaurant called to cancel my order, causing significant inconvenience and wasting my time. Their reason for the cancellation was that they ran out of dough and that I should place my order few days in advance. Additionally, after I filed a complaint, I received a call at 11 PM Central Time to discuss it. Who calls that late at night? I hate writing bad reviews, but this place truly deserves it. Corporate and the owner must take action on this matter! Causing inconvenience and then waking me up late night at 11.
Service: 1
I don’t know who thought putting the receipt in my breadsticks was a good idea but I can assure you it was not.
Atmosphere: 1
Food: 2
Service: 1
Paid online for food and never received the order. Called and manager said there was nothing she could do about it. Had proof of it paid and confirmed. Still, No food. I want better service at this location for this isn't the only time this has happened.
Service: 1
Restaurantji Recommends
This location rudely refused to take my order. While I was standing at the counter speaking with another employee a female yelled from the kitchen area. She bluntly shouted to me that they were not taking any more orders. I left thinking that it was because of the color of my skin; there was no explanation. I will never return!
Service: 1
Called to make an order for delivery and the call went to a call center and then they submitted the order. Not sure I’m a fan of that.
Food: 4
Service: 3
Slow manager does not understand when order is placed that it is what is expected.
Atmosphere: 1
Food: 1
Service: 1
There are times my family and I ordered pizza from here, so far it’s pretty good and we get what we order from them. Maybe when we come here again it’ll be just as good as it was last time.
WOW this was the BEST EXPERIENCE EVER !!!!!!! The lovely lady over the phone was the sweetest!!! She was so sweet to revise my mistake and she caught it before the pizza left!! Their delivery literally took 4 mins !! So amazing!!! Thanks to the polite delivery man we got it in a timely manner!!!
Atmosphere: 5
Food: 5
Service: 5
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