Very, very, very, slow. Waited 15 minutes for them to take our order and another 20 to get the food.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Roast Beef, Dr Pepper, French Fries
Rachnyd
Never open.
Danny Strong
Quick friendly service
Food: 5
Kathy Stephens
Two roast beef sandwiches and crinkle fries. The fries were barely warm and the roast beef sandwiches didn't taste as good as other purchases at different location.
Atmosphere: 4
Food: 3
Service: 4
Brett Henne
Extremely slow service at the drive thru. Currently in line at 1:38pm and there is only 1 car in front of me and it took about 15 minutes to get a market fresh sandwich.
Mark Tomlin
They were slow today at this location
Atmosphere: 4
Food: 5
Service: 2
B L A N K K
Great service! I ordered the Arby roast beef sandwich and it was fresh and flavorful. LaShonda was so sweet! Great service and food.
Atmosphere: 5
Food: 5
Service: 5
Heather “Boom” Langley
Didn't get my order right at all
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Roast Beef
Patsy Cumbie
Drive up to place my order - most rude voice on the speaker. I attempted to place my order for three milkshakes - she says “ we don’t have milkshakes “ so I say “we will take Coke” - she says “ we don’t have Coke “. I ask about lemonade - she says “we don’t have lemonade “. I ordered a root beer and water. Then I proceeded to try and order food - “I have a coupon for “ and get interrupted with “if you have coupons you will have to come inside to order “ - I asked why she couldn’t take my order - her reply was “we are short staffed and the drive through is backed up”. I parked, walked in the building to discover four adults behind the counter, not one other living soul in sight and not one car in the drive through! A young man took my order and while I waited for my food not another person entered the building. As I was getting my order a car pulled up to place an order and the lady (not) taking that order was very rude to the customer saying “you need to speak up or come inside “ all the while I could hear clearly what the incoming customer was saying. Maybe customer service isn’t important to you as a business owner but you’re getting the short end of the stick if you’re depending on the crew you have at the Arby’s on Gateway Dr in Opelika!
Just came to drive thru and no one answered and it was way too dark for an open restaurant (where’s the street light) but last time I came there were no curly fries… Smh
Atmosphere: 1
Food: 1
Service: 1
Christina Godfrey
Restaurant was clean, however staff member working counter was not very welcoming. Couldn’t spare a smile let alone a hello. Food was okay, but could have been better (actually warm)
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Roast Beef
jossette
Went when first open Great service good food could have been hotter
Atmosphere: 4
Food: 2
Service: 3
David walden
Kind of expensive
Atmosphere: 5
Food: 5
Service: 5
Stephen Gage
Went in last Tuesday 7:00 P.M. Only two employees working. The one up front taking orders didn't know how to ring up coupons. Ended up paying $5 more than what we should have. But I also got 3 beef and cheddar when the coupon was for 1. I think Arby's lost a little that night not training new employees very good.
Very, very, very, slow. Waited 15 minutes for them to take our order and another 20 to get the food.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Roast Beef, Dr Pepper, French Fries
Never open.
Quick friendly service
Food: 5
Two roast beef sandwiches and crinkle fries. The fries were barely warm and the roast beef sandwiches didn't taste as good as other purchases at different location.
Atmosphere: 4
Food: 3
Service: 4
Extremely slow service at the drive thru. Currently in line at 1:38pm and there is only 1 car in front of me and it took about 15 minutes to get a market fresh sandwich.
They were slow today at this location
Atmosphere: 4
Food: 5
Service: 2
Great service! I ordered the Arby roast beef sandwich and it was fresh and flavorful. LaShonda was so sweet! Great service and food.
Atmosphere: 5
Food: 5
Service: 5
Didn't get my order right at all
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Roast Beef
Drive up to place my order - most rude voice on the speaker. I attempted to place my order for three milkshakes - she says “ we don’t have milkshakes “ so I say “we will take Coke” - she says “ we don’t have Coke “. I ask about lemonade - she says “we don’t have lemonade “. I ordered a root beer and water. Then I proceeded to try and order food - “I have a coupon for “ and get interrupted with “if you have coupons you will have to come inside to order “ - I asked why she couldn’t take my order - her reply was “we are short staffed and the drive through is backed up”. I parked, walked in the building to discover four adults behind the counter, not one other living soul in sight and not one car in the drive through! A young man took my order and while I waited for my food not another person entered the building. As I was getting my order a car pulled up to place an order and the lady (not) taking that order was very rude to the customer saying “you need to speak up or come inside “ all the while I could hear clearly what the incoming customer was saying. Maybe customer service isn’t important to you as a business owner but you’re getting the short end of the stick if you’re depending on the crew you have at the Arby’s on Gateway Dr in Opelika!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Rueben Sandwich
Its arbys its as you would expect good fast food
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
Just came to drive thru and no one answered and it was way too dark for an open restaurant (where’s the street light) but last time I came there were no curly fries… Smh
Atmosphere: 1
Food: 1
Service: 1
Restaurant was clean, however staff member working counter was not very welcoming. Couldn’t spare a smile let alone a hello. Food was okay, but could have been better (actually warm)
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Roast Beef
Went when first open Great service good food could have been hotter
Atmosphere: 4
Food: 2
Service: 3
Kind of expensive
Atmosphere: 5
Food: 5
Service: 5
Went in last Tuesday 7:00 P.M. Only two employees working. The one up front taking orders didn't know how to ring up coupons. Ended up paying $5 more than what we should have. But I also got 3 beef and cheddar when the coupon was for 1. I think Arby's lost a little that night not training new employees very good.
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